Episode 6 It All Starts With A Conversation
09/21/21 • 38 min
Guest: Debbie Frank CEO Credit Bureau Service llc
Credit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free.
Her company has been in business for over eighty years. She is the fourth owner and the first woman to have the opportunity to lead the company in the collection industry.
She loves being a business owner and has an entrepreneurial spirit approach when it comes to business, leadership, and working in the Accounts Receivable Management (ARM) industry.
In her eighteen years in the industry, she has held various positions at the state level serving as a past president of the Missouri Collectors Association and is currently serving on their board of directors. She also currently serves on the ACA Financial Literacy Committee, as their committee chairperson, and a Council of Delegate member representing the state of Missouri. Her most prideful accomplishment has been in 2019 when the agency was named as One of the Top Ten Most Innovative Collection Agencies by Receivable Magazine.
What you’ll learn about in this episode:Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it. Her company tagline says it all “Doing Work That Matters Where we live, lead, and care about helping people achieve financial peace.”
In our discussion with Debbie, you’ll learn about interesting ideas and processes to transform your collectors into “Relationship Specialists” or “Change Agents” and empower them to do more than just take payments. Debbie shares stories about the impact financial education has on the lives of consumers, employees, and her organization.
Resources:
Website: https://www.creditbureauservicesinc.com/
Company LinkedIn: https://www.linkedin.com/company/credit-bureau-services-llc/
Email: [email protected]
LinkedIn: Personal: linkedin.com/in/debbie-frank-474ba23b
Additional Resources:
- ACA Magazine Article: Breaking through the misinformation Haze
- Knowledge Source
Guest: Debbie Frank CEO Credit Bureau Service llc
Credit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free.
Her company has been in business for over eighty years. She is the fourth owner and the first woman to have the opportunity to lead the company in the collection industry.
She loves being a business owner and has an entrepreneurial spirit approach when it comes to business, leadership, and working in the Accounts Receivable Management (ARM) industry.
In her eighteen years in the industry, she has held various positions at the state level serving as a past president of the Missouri Collectors Association and is currently serving on their board of directors. She also currently serves on the ACA Financial Literacy Committee, as their committee chairperson, and a Council of Delegate member representing the state of Missouri. Her most prideful accomplishment has been in 2019 when the agency was named as One of the Top Ten Most Innovative Collection Agencies by Receivable Magazine.
What you’ll learn about in this episode:Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it. Her company tagline says it all “Doing Work That Matters Where we live, lead, and care about helping people achieve financial peace.”
In our discussion with Debbie, you’ll learn about interesting ideas and processes to transform your collectors into “Relationship Specialists” or “Change Agents” and empower them to do more than just take payments. Debbie shares stories about the impact financial education has on the lives of consumers, employees, and her organization.
Resources:
Website: https://www.creditbureauservicesinc.com/
Company LinkedIn: https://www.linkedin.com/company/credit-bureau-services-llc/
Email: [email protected]
LinkedIn: Personal: linkedin.com/in/debbie-frank-474ba23b
Additional Resources:
- ACA Magazine Article: Breaking through the misinformation Haze
- Knowledge Source
Previous Episode
Episode 5 Wisdom and Change
Linda Russell was raised in the collection business. The debt collection agency she ran—CollectionCenter Inc., based in Rawlins, Wyoming started by her father, Clyde Cox, in 1919. Her 1991 ACA International presidency represented a couple of firsts. She was the first woman to hold the office, the first association member from Wyoming to serve as president, and the first ACA president to appear on CNN in her first week of office. Collection Center now run by her son Dan is celebrating 102 years in business.
What you’ll learn about in this episode:
- “The accounts receivable management industry has changed a lot since Linda began collecting door to door. In this episode Linda shares some stories about what it takes to create a centennial culture as her company just surpassed 102 years in business quite a milestone in any business, but especially for a collection agency. During our discussion, we talk about what's changed and how mindset, attitude, and the personal touch remain keystones in building a business that lasts.”
- Core principles for building a centennial culture and loyalty that lasts over generations.
- How Linda’s door-to-door collections led to improved phone collections.
- What’s changed and what hasn’t in Debt Collections
- The inside scoop on her journey of becoming the first woman ACA President and testifying before Congress on behalf of the industry and the FDCPA.
Resources:
- Website: https://www.mycollectioncenter.com/
- Email: [email protected]
- LinkedIn: Company https://www.linkedin.com/company/collectioncenter-inc/
- LinkedIn: Personal https://www.linkedin.com/in/linda-russell-78050824/
Additional Resources:
Next Episode
Episode 7 Outside The Medical Debt Box
According to CBS News Customers at Credit Karma carried an additional $2.2 billion in overdue medical debt from January 2020 through March 2021, reaching about $47 billion in total — the highest point in at least 16 months. Overdue medical bills are also impacting more people, Credit Karma also found that an additional 2.5 million people saw their medical debt enter collections since the pandemic started.
In this episode, we talk about healthcare receivables and an out-of-the-box approach to some of the issues surrounding healthcare debt. In 2014 two former debt collection executives, Craig Antico and Jerry Ashton founded a company called RIP Medical Debt.
Their website mentions they’ve helped over 2.5 million people abolish 4 billion dollars of medical debt and that number is growing every day. With so much medical debt and increasing healthcare costs, we need out-of-the-box solutions. Craig shares insight into healthcare debt, why it makes sense to embrace additional options in how to handle the debt, and lessons learned in their journey.
Guest: Craig Antico
Craig Antico is the co-founder of RIP Medical Debt, the national charity that has acquired and abolished over $5 billion in unpayable medical debt for over three million people since 2014.
Craig understands the ins and outs of the debt collection industry because he was a financial industry leader in collections, debt buying, and outsourcing for 30-years! After completing his undergraduate degree at Florida Southern College in finance and economics, Craig went on to Pace University for his MBA in finance. His decades of experience include working for IBM, Johnson & Johnson, and several Fortune 100 companies.
Purchasing medical debts to then abolish them, the core of RIP’s work, didn’t cross Craig’s mind until a chance introduction facilitated by his long-time partner in the debt collection industry – and RIP co-founder – Jerry Ashton. Jerry had connected with a group of activists that wanted to cancel debts as a charitable good using donated funds. Realizing the depth and scope of medical debt’s burden on already struggling Americans, Craig and Jerry resolved to start a nonprofit to champion this cause.
After a hard road learning how to raise money, Craig and Jerry got their big break in 2016 when producers from the HBO series, Last Week Tonight with John Oliver, inquired about the show’s host purchasing and eliminating medical debt for an upcoming episode. Thanks to RIP’s guidance, John Oliver abolished $15 million in debt on a segment that has been watched by over fifteen million people.
Craig has appeared on NBC Nightly News with Lester Holt, PBS Newshour, and many other media outlets, including over 50 local TV stations throughout the country. The New York Times, The Guardian, Forbes, AARP, The Washington Post, and many others have published articles about Antico and RIP Medical Debt. He is the author of the book “End Medical Debt,” now in its second edition.
Resources:
Website: https://ripmedicaldebt.org/
Company LinkedIn: https://www.linkedin.com/company/rip-medical-debt/
Email: [email protected]
LinkedIn: Personal: https://www.linkedin.com/in/antico/
Additional Resources:
RIP Medical Debt Story
Fair Debt - Episode 6 It All Starts With A Conversation
Transcript
This is an attempt to collect a debt and any information obtained the information obtained will be used for that purpose. My name is Lex Patterson, you're listening to fair debt, my podcast about things misunderstood and overlooked in the debt collection space. Our discussion today centers on financial wellness with our guests Debbie Frank of credit bureau services for company tagline says it all, doing work that matters where we live, lead,
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