Fair Debt
Lex Patterson
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Top 10 Fair Debt Episodes
Goodpods has curated a list of the 10 best Fair Debt episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Fair Debt for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Fair Debt episode by adding your comments to the episode page.
06/14/22 • 55 min
Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs. But these options don’t come without challenges. In this episode we’re going to talk about the good, the bad and the ugly of Remote and hybrid work options and explore why more companies in the ARM space have been slow to adapt to this growing trend .
What you'll learn about in this episode
The benefits of remote and or hybrid models
How are creditors handling remote/hybrid
The challenges specific to ARM companies and ideas to solve them
We'll review results of a recent ARM poll and look at trends, adoption rate etc.
We explore health, mental health and mindset.
Guests: Ashley Campanella of Arbeit software and Jeremy Ruth of Arvest Bank.
Resources
https://www.arbeitsoftware.com/what-your-employees-want-you-to-know-about-remote-work/
https://www.arbeitsoftware.com/improve-communication-collaboration-remote-team/
Games / Apps to use:
- An example of Arbeit's Wellness Challenge they do every month is included on the episode show notes page kindredforce.com
- For Slack users, the Donut App allows employees to have quick 15/30 minute meetings once a month to just get to know each other more: https://www.donut.com/ (free with available upgrade)
- Assembly: https://www.joinassembly.com/ is used for rewarding employees, they can be given points and they can save them for whatever rewards the Owner / Managers create. (Free up to 10 users, anything above may be $2-$4 a month)
- Games: Scribbl (https://skribbl.io/), Scattergories (https://stopots.com/en/), Arbeit also put together their own trivia for game days (examples: 'Whose pet is this?,' 'Whose handwriting is this?,' 'Random facts') and the employees will send whoever is running these a picture if need be to be guessed by everyone else. Whoever wins 1st, 2nd, 3rd place gets assembly points! (all free to play!)
Additional Resources
Adam Grant Tweet
Stats on Remote Workers
03/08/22 • 63 min
What you'll learn about in this episode
As the Pandemic landscape evolves and trade shows, travel and in person visits shifted to digital , gaps in our sales and marketing processes emerged. How do we adapt and find new and better ways to fill our pipelines and keep our connections? In this episode we'll dive into The definition of “networking” and meaningful connections when it comes to the business sales and marketing of the future.
We'll talk about sales and marketing for the debt collection space, and ideas for adapting our sales and marketing to fit today's challenges.
Topics include:
Trade shows what’s working and what isn’t
Planning and hosting your own events
Ideas for reigniting dormant ties.
Utilizing the customer journey and Client Segmentation for a better experience in your messaging and landing pages
Strategic search retargeting for building pipeline and mitigating lawsuits
In this episode we’re going to answer these questions and many more with our Guest Lacey Kuhlmann a passionate industry advocate and ally and experienced sales and marketing professional.
Guest: Lacey Kuhlmann
The first 10 years of Lacey's career was emphasized on the perfect blend of integrated web-based software applications and payment processing technology in the ARM industry. Now at Genesys, she is able to take a consultative/holistic approach to working with Creditors and Collection Agencies, specifically as it relates to their accounts management system and operations. Latitude by Genesys is a fully mature, stand-alone solution for collections, recovery, and outsourcing of delinquent debt to 3rd party agencies. Best yet; it fully integrates with our Omni-Channel Contact Center Solution; scalable for all sizes of clients.
With extensive success in customer acquisition, product launches, market strategy, partner and re-seller relations, and business development, I have been blessed to work with great teams along the way who have helped me achieve all of my goals. My appetite to help organizations is fueled by a passion for the people in this industry; who deal with heavy regulations, but lack applicable solutions.
Resources:
Website: http://www.genesys.com/
Email: [email protected]
LinkedIn Personal: https://www.linkedin.com/in/laceykuhlmann/
LinkedIn Company: https://www.linkedin.com/company/genesys/
Additional Resources:
Episode 27 Leading with the heart
Fair Debt
08/19/22 • 56 min
What you'll learn about in this episode:
What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and settle in for some interesting perspective on Brand building...
Guests
Beth Furton, Amanda Turner, Ashlee Hyden
Key Takeaways
How first impressions and active listening lighten someone’s day with a simple connection
How a deep understanding of who you are as a brand can decommotize your business
How to hire and build a team that lives your mission
How to build a loyal “Community” of promoters
The important role networking and "showing up" plays in growth and success
https://dailyrisecoffee.com/
https://www.weber.edu/downtown
https://www.linkedin.com/in/ashlee-hyden-06624a8/
05/03/22 • 59 min
We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead.
Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins with a different way of thinking.
In this episode we’re going to explore some of the challenges and opportunities the past few years have brought about from various perspectives, and explore possible disruptive solutions, and an important shift in mindset for ARM companies of the future, with industry veteran and thought leader Rozanne Anderson of Finvi formerly Ontario Systems.
Takeaways include
The brand conflict of empathy and the 3rd party debt collector
The shifting role of the debt collector of the future
Remaining challenges with Reg F and possible next steps
Overcoming the consent obstacle
Changing our legacy mindset
Guest:s: Rozanne Andersen
Rozanne Andersen serves as Vice President and Chief Compliance Officer at Finvi, a widely recognized leading software provider to the collections, healthcare, debt buyer and Federal, state, and local government markets. She leads the organization’s regulatory compliance efforts to ensure compliance solutions are embedded in its software, contact management, payment processing, and cloud solutions.
A licensed attorney and a 30+ year veteran and advocate of the banking, credit, and collection industry, Andersen previously served as former general counsel, director of government affairs, and CEO of ACA International. During her career, she has driven critical amendments to the Fair Debt Collection Practices Act, the Health Insurance Portability Act, and numerous statewide consumer protection laws, and has also served as an expert witness for the Federal Trade Commission and private parties.
Andersen earned her J.D. from the William Mitchell College of Law and holds Chief Compliance Officer certifications from both ACA International and RMAI International. In 2020, Andersen received an international Compliance Officer of the Year award from Women in Compliance.
01/25/22 • 65 min
Charles “Chuck” Coonradt is Founder and CEO of The Game of Work, which was founded in 1973, and dedicated to the success of its corporate clients. Graduate of Michigan State University and internationally recognized in the fields of goal setting and profit improvement, as an author, consultant, and speaker. His five best-selling books The Game of Work, The Better People Leader, Scorekeeping For Success, Managing The Obvious, and The Four Laws of Financial Prosperity have been labeled management “must reads”, and most recently Forbes Magazine called Chuck “The Grandfather of Gamification”. He is a contributing author to multiple editions of the best-selling Chicken Soup for the Soul series and is quoted in dozens of other books. Chuck is very involved in educating the next generation of business leaders and is a founding member of the School of Entrepreneurship, Brigham Young University. His community involvement includes being a Board Member for Habitat for Humanity, as well as a former Board Member for the Utah Winter Sports Alliance, and a volunteer at the 2002 Winter Olympics.
The Game of Work’s client list includes many Fortune 500 companies, as well as other nationally and internationally recognized firms. Companies that have successfully utilized and implemented Chuck’s unique concepts include Pepsi, US Postal Service, General Foods, Leslie’s Poolmart, Nordstrom, The US Air Force, Boeing, American Express, Marker Bindings, Molina Healthcare, Coca-Cola Consolidated, The Chicago Tribune, Coors Brewing and International Paper. Chuck has also spoken for organizations worldwide, including Petco, Microsoft, SkyWest Airlines, Time Warner Cable and YPO (Young Presidents Organization). Over one million executives, managers, and supervisors on five continents have been exposed to Chuck’s ideas on feedback, scorekeeping, goal setting, coaching, personal choice and accountability.
What you'll learn about in this episode
Why can ten people with a basketball and a hoop achieve teamwork, goal directed activity, and become a well managed team in a matter of minutes during a lunch break, but those same ten people can totally fail to achieve that kind of harmony on the job. My guest today Chuck Coonradt is the founder of The Game of Work, a company that teaches executives how to turn business into a game by keeping score. Chuck is one of the world’s leading measurement experts. In this episode we’re going to dive into this question and many others surrounding employee engagement, performance and the game of work.
How to measure what you want more of
How to create clearly defined goals
How to provide better feedback and more consistent coaching using a higher degree of personal choice
Resources:
Websites: http://www.gameofwork.com/
LinkedIn Personal:https://www.linkedin.com/in/chuckcoonradt/
Twitter: https://twitter.com/ChuckCoonradt
Additional Resources:
Fair Deb Episode LinkGallup 2020 Employee Engagement Poll
11/02/21 • 67 min
Joann Needleman leads the firm’s financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters.
Joann prepares and represents these same financial institutions during state and federal supervisory examinations and regulatory investigations before agencies such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC) and the Office of the Comptroller of Currency (OCC) as well as state financial services regulators and attorneys general.
A former member of the Consumer Financial Protection Bureau’s (CFPB) Consumer Advisory Board, Joann provides her clients with useful strategies and common-sense solutions in order to prepare for areas of regulatory scrutiny.
Joann is the host of the podcast “Credit Ecosystem to Go: Curbside Thought Leadership for Financial Services.” Listen to recent episodes here.
What you’ll learn about in this episode:
The Consumer Financial Protection Bureau issued a final rule to restate and clarify prohibitions on harassment and abuse, false or misleading representations, and unfair practices by debt collectors when collecting consumer debt.
The rule focuses on debt collection communications and gives consumers more control over how often and through what means debt collectors can communicate with them regarding their debts.
The rule is the result of a deliberative, thoughtful process spanning more than seven years and reflects engagement with consumer advocates, debt collectors, and other stakeholders. In developing the final rule, the Bureau considered the more than 14,000 comments received during the public comment and rulemaking process. Our guest today Joann Needleman has played an important part in this process throughout the 7 year journey.
In this episode Joann tells the inside story of the process to update the final rule. We talk about the potential risks and new opportunities in the rule including consumer preference, and using Email and SMS Text to open preferred digital communication channels. FInally we speculate what the landscape will look like as the new rule take effect November 30th and beyond.
Resources:
Websites: clarkhill.com
martindale.com/Joann-Needleman/4298575-lawyer.htm
martindale.com/Maurice-Needleman-PC/4812612-law-firm-office.htm
Company LinkedIn: https://www.linkedin.com/company/clark-hill-law/
LinkedIn: Personal: linkedin.com/in/joannneedleman
Twitter jneedleman
Additional Resources:
09/21/21 • 38 min
Guest: Debbie Frank CEO Credit Bureau Service llc
Credit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free.
Her company has been in business for over eighty years. She is the fourth owner and the first woman to have the opportunity to lead the company in the collection industry.
She loves being a business owner and has an entrepreneurial spirit approach when it comes to business, leadership, and working in the Accounts Receivable Management (ARM) industry.
In her eighteen years in the industry, she has held various positions at the state level serving as a past president of the Missouri Collectors Association and is currently serving on their board of directors. She also currently serves on the ACA Financial Literacy Committee, as their committee chairperson, and a Council of Delegate member representing the state of Missouri. Her most prideful accomplishment has been in 2019 when the agency was named as One of the Top Ten Most Innovative Collection Agencies by Receivable Magazine.
What you’ll learn about in this episode:Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it. Her company tagline says it all “Doing Work That Matters Where we live, lead, and care about helping people achieve financial peace.”
In our discussion with Debbie, you’ll learn about interesting ideas and processes to transform your collectors into “Relationship Specialists” or “Change Agents” and empower them to do more than just take payments. Debbie shares stories about the impact financial education has on the lives of consumers, employees, and her organization.
Resources:
Website: https://www.creditbureauservicesinc.com/
Company LinkedIn: https://www.linkedin.com/company/credit-bureau-services-llc/
Email: [email protected]
LinkedIn: Personal: linkedin.com/in/debbie-frank-474ba23b
Additional Resources:
- ACA Magazine Article: Breaking through the misinformation Haze
- Knowledge Source
08/04/22 • 57 min
What you'll learn about in this episode:
According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psychological safety needed to ignite innovation.
Key Takeaways
Keys to creating a "Data-First" Culture
The benefits of aligning company vision and technology strategy
The role team diversity plays in innovation
What the software development lifecycle can teach us about improving culture, recruiting and retaining talent
Areas AI and ML are making an impact in ARM companies
Finding cross domain sweet spots and patterns
Guest: Kristyn Lefler Sr. Director of Digital Strategies for Resurgent Capital Services
Kristyn Leffler is responsible for driving revenue performance through digital channels while also elevating the overall user experience for Resurgent’s customers. Her teams are responsible for all digital campaign operations from strategic and algorithmic customer segmentation to content design and delivery and finally execution and oversight. Previous responsibilities since joining Resurgent in 2012 include managing a team of portfolio and strategy analysts, overseeing the inventory integration of large 3rd party acquisitions, and defining non-performing judgment strategies. She holds an MS in Applied Economics and Experimental Statistics from Clemson University and a BS in Business Administration from Duquesne University.
When she’s not working, parenting, or hosting a weekly pizza night for friends and neighbors, Kristyn enjoys reading (almost anything) and listening to podcasts on long morning walks.
Resources:
Website: https://www.resurgent.com/
LinkedIn Personal:https://www.linkedin.com/in/kristynbradyleffler/
Email: [email protected]
Company LinkedIn: https://www.linkedin.com/company/resurgent-capital-services/
HBR Why becoming a data driven organization is so hard
The 4 most common mistakes plaguing data science and AI for Debt Collection
Interactions ARM trends survey
Three lessons from the software development lifecycle to improve recruitment and retention
Episode 4 Benchmarking Groups
Fair Debt
08/17/21 • 50 min
Harry Strausser III is a second-generation collection veteran having held the position of President of two successful collection firms until the sale of those firms in May 2017. Throughout his career Harry was active in the Mid-Atlantic Collectors Association where he served as President, and ACA International, Inc., the association of credit and collection professionals, in which he is a Senior Certified Trainer. He has served on the ACA International Executive Committee and held the position of President in 2004-2005. He currently holds the position of President of Applied Innovation, a software company that serves the ARM space.
He holds an MA in communication from Bloomsburg University of Pennsylvania and a BS in business administration from the same institution. He has served as a full-time adjunct professor for the Department of Communication Studies at Bloomsburg University where he taught interpersonal communication, public speaking, and corporate communication. As a sought-after industry speaker, he has traveled extensively across the United States and internationally during which he has conducted over 1000 educational and motivational programs for associations, private enterprises, conferences, and public seminar events.
Harry enjoys travel, music, working outdoors at his home, and spending time with his family and two golden retrievers, Tindaqwae (Tin- Dah-Quay) and Luna.
What you’ll learn about in this episode: “The accounts receivable management industry is dominated by small, privately held companies which make finding broad benchmarking data difficult because there is little public financial data available and few companies are willing to part with sensitive financial data.”
- Key benefits and strongest elements of a benchmark group.
- How to overcome the dynamics of trust with small to midsize agencies
- How to go about starting or finding the right group
- Steps and what you should and shouldn't do
- SIze of the group and size of the companies
- Harry shares valuable insights he’s gained from years of experience.
- KPIs the good and the bad
- Benchmarking reports you should seek right now
Resources:
- Website: https://www.appliedinnovationinc.com/
- Email: [email protected]
- LinkedIn: Company https://www.linkedin.com/company/applied-innovation-inc-/
- LinkedIn: Personal https://www.linkedin.com/in/harry-strausser-iii-7413106/
Additional Resources:
06/30/22 • 47 min
Downtime replenishes the brain's stores of attention and motivation, encourages productivity and creativity, and is essential to both achieve our highest levels of performance and simply form stable memories in everyday life. Yet, as leaders we often have the misperception of taking time away from work as negative. In this episode we're going to explore the benefits of taking a periodic pause to recharge ,
What you'll learn about in this episode
How to plan one, and ideas to maximize effectiveness
The benefits of a retreat and the importance of priority and structuring time around the goal of resetting your mindset.
The importance of a culture of trust both in the organization and in the recipe for a recharge retreat
The benefits of health, mental health and mindset.
Guest: Don Worthington PRMI
The mission for our team is ..... create such an amazing experience for our customers they'd interrupt a stranger to recommend us. I believe the customer experience is they key to a lasting business model.
I find fulfilment in creating wealth for those that work with me, as we solve problems created by an archaic and confused Real Estate and Mortgage world. As a result I work with some amazing people who I love dearly.
I'm a wiz at all things Solar / Renewable energy, Real Estate, and Mortgage. Where those circles intersect is where I thrive.
My mission is to change the way people buy homes. There's a smarter way to do it than most realize. We can reduce the cost of homeownership, turn any home into a smart efficient home, and add cleaner renewable energy.
I'm a Business Made Simple Certified Coach.
I love what I do.
More important than work, I'm a husband to my beautiful wife and a dad to our 4 daughters. We have a lot of fun and always enjoy an adventure together. When it is time to relax you'll find my family and I outside, enjoying, Fly Fishing, Mountain Biking, Skiing, and golf.
Resources:
Website: https://www.prmihome.com
LinkedIn Personal:https://www.linkedin.com/in/don-worthington-12992a5/
Email: [email protected]
Company LinkedIn: https://www.linkedin.com/company/primary-residential-mortgage/
Additional Resources
Big Rocks Stephen Covey
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FAQ
How many episodes does Fair Debt have?
Fair Debt currently has 27 episodes available.
What topics does Fair Debt cover?
The podcast is about Debt, Podcasts and Business.
What is the most popular episode on Fair Debt?
The episode title 'Episode 26 Stop thinking about accounts and start thinking about customers' is the most popular.
What is the average episode length on Fair Debt?
The average episode length on Fair Debt is 55 minutes.
How often are episodes of Fair Debt released?
Episodes of Fair Debt are typically released every 14 days, 1 hour.
When was the first episode of Fair Debt?
The first episode of Fair Debt was released on Jun 11, 2021.
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