Episode 26 Stop thinking about accounts and start thinking about customers
08/04/22 • 57 min
What you'll learn about in this episode:
According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psychological safety needed to ignite innovation.
Key Takeaways
Keys to creating a "Data-First" Culture
The benefits of aligning company vision and technology strategy
The role team diversity plays in innovation
What the software development lifecycle can teach us about improving culture, recruiting and retaining talent
Areas AI and ML are making an impact in ARM companies
Finding cross domain sweet spots and patterns
Guest: Kristyn Lefler Sr. Director of Digital Strategies for Resurgent Capital Services
Kristyn Leffler is responsible for driving revenue performance through digital channels while also elevating the overall user experience for Resurgent’s customers. Her teams are responsible for all digital campaign operations from strategic and algorithmic customer segmentation to content design and delivery and finally execution and oversight. Previous responsibilities since joining Resurgent in 2012 include managing a team of portfolio and strategy analysts, overseeing the inventory integration of large 3rd party acquisitions, and defining non-performing judgment strategies. She holds an MS in Applied Economics and Experimental Statistics from Clemson University and a BS in Business Administration from Duquesne University.
When she’s not working, parenting, or hosting a weekly pizza night for friends and neighbors, Kristyn enjoys reading (almost anything) and listening to podcasts on long morning walks.
Resources:
Website: https://www.resurgent.com/
LinkedIn Personal:https://www.linkedin.com/in/kristynbradyleffler/
Email: [email protected]
Company LinkedIn: https://www.linkedin.com/company/resurgent-capital-services/
HBR Why becoming a data driven organization is so hard
The 4 most common mistakes plaguing data science and AI for Debt Collection
Interactions ARM trends survey
Three lessons from the software development lifecycle to improve recruitment and retention
What you'll learn about in this episode:
According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psychological safety needed to ignite innovation.
Key Takeaways
Keys to creating a "Data-First" Culture
The benefits of aligning company vision and technology strategy
The role team diversity plays in innovation
What the software development lifecycle can teach us about improving culture, recruiting and retaining talent
Areas AI and ML are making an impact in ARM companies
Finding cross domain sweet spots and patterns
Guest: Kristyn Lefler Sr. Director of Digital Strategies for Resurgent Capital Services
Kristyn Leffler is responsible for driving revenue performance through digital channels while also elevating the overall user experience for Resurgent’s customers. Her teams are responsible for all digital campaign operations from strategic and algorithmic customer segmentation to content design and delivery and finally execution and oversight. Previous responsibilities since joining Resurgent in 2012 include managing a team of portfolio and strategy analysts, overseeing the inventory integration of large 3rd party acquisitions, and defining non-performing judgment strategies. She holds an MS in Applied Economics and Experimental Statistics from Clemson University and a BS in Business Administration from Duquesne University.
When she’s not working, parenting, or hosting a weekly pizza night for friends and neighbors, Kristyn enjoys reading (almost anything) and listening to podcasts on long morning walks.
Resources:
Website: https://www.resurgent.com/
LinkedIn Personal:https://www.linkedin.com/in/kristynbradyleffler/
Email: [email protected]
Company LinkedIn: https://www.linkedin.com/company/resurgent-capital-services/
HBR Why becoming a data driven organization is so hard
The 4 most common mistakes plaguing data science and AI for Debt Collection
Interactions ARM trends survey
Three lessons from the software development lifecycle to improve recruitment and retention
Previous Episode
Episode 25 Maximizing the ACA Convention and Expo Experience
What you'll learn about in this episode:
Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic. As things open up, and attendance improves to pre-pandemic levels, attendees find themselves in a position to be more intentional about why they attend, and more strategic in their approach.
As the ACA convention is a week away we'll pick the brains of some of this year's attendees, road warriors, and veterans of the trade show game to ask them for tips and tricks, and how they make the most of the trade show experience.
Key Takeaways
Things you don't want to miss this year
The benefits of attending this event
Tips or tricks help maximize your experience
Guests:
Reid Miller DAKCS Software
Website: https://www.dakcs.com/
Email: [email protected]
LinkedIn: Company https://www.linkedin.com/company/dakcs-software-systems-inc./
LinkedIn: Personal https://www.linkedin.com/in/reid-miller-25a52061/
Harry Strausser III Applied Innovation
Website: https://www.appliedinnovationinc.com/
Email: [email protected]
LinkedIn: Company https://www.linkedin.com/company/applied-innovation-inc-/
LinkedIn: Personal https://www.linkedin.com/in/harry-strausser-iii-7413106/
Tim Collins InDebted
Website: https://www.indebted.co/en-US
Email:[email protected]
LinkedIn: Company https://www.linkedin.com/company/indebted/
LinkedIn: Personal https://www.linkedin.com/in/collins12/
Ashley Campanella Arbeit Software
Website: https://www.arbeitsoftware.com/
Email: [email protected]
LinkedIn: Company https://www.linkedin.com/company/arbeit-software/
LinkedIn: Personal https://www.linkedin.com/in/ashley-campanella-240a53132/
Additional Resources:
Next Episode
Episode 27 Leading with the heart
What you'll learn about in this episode:
What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and settle in for some interesting perspective on Brand building...
Guests
Beth Furton, Amanda Turner, Ashlee Hyden
Key Takeaways
How first impressions and active listening lighten someone’s day with a simple connection
How a deep understanding of who you are as a brand can decommotize your business
How to hire and build a team that lives your mission
How to build a loyal “Community” of promoters
The important role networking and "showing up" plays in growth and success
https://dailyrisecoffee.com/
https://www.weber.edu/downtown
https://www.linkedin.com/in/ashlee-hyden-06624a8/
Fair Debt - Episode 26 Stop thinking about accounts and start thinking about customers
Transcript
kindred force media According to experts, a majority of financial service organizations are now focused on growth and innovation data initiatives compared with a few years ago when organizations focused more on defensive initiatives, including regulatory and compliance goals. In this episode, we'll discuss the key foundational components of becoming a data first culture and the lessons the software development lifecycle can teach you about th
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