Episode 27 Leading with the heart
08/19/22 • 56 min
What you'll learn about in this episode:
What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and settle in for some interesting perspective on Brand building...
Guests
Beth Furton, Amanda Turner, Ashlee Hyden
Key Takeaways
How first impressions and active listening lighten someone’s day with a simple connection
How a deep understanding of who you are as a brand can decommotize your business
How to hire and build a team that lives your mission
How to build a loyal “Community” of promoters
The important role networking and "showing up" plays in growth and success
https://dailyrisecoffee.com/
https://www.weber.edu/downtown
https://www.linkedin.com/in/ashlee-hyden-06624a8/
What you'll learn about in this episode:
What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and settle in for some interesting perspective on Brand building...
Guests
Beth Furton, Amanda Turner, Ashlee Hyden
Key Takeaways
How first impressions and active listening lighten someone’s day with a simple connection
How a deep understanding of who you are as a brand can decommotize your business
How to hire and build a team that lives your mission
How to build a loyal “Community” of promoters
The important role networking and "showing up" plays in growth and success
https://dailyrisecoffee.com/
https://www.weber.edu/downtown
https://www.linkedin.com/in/ashlee-hyden-06624a8/
Previous Episode
Episode 26 Stop thinking about accounts and start thinking about customers
What you'll learn about in this episode:
According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psychological safety needed to ignite innovation.
Key Takeaways
Keys to creating a "Data-First" Culture
The benefits of aligning company vision and technology strategy
The role team diversity plays in innovation
What the software development lifecycle can teach us about improving culture, recruiting and retaining talent
Areas AI and ML are making an impact in ARM companies
Finding cross domain sweet spots and patterns
Guest: Kristyn Lefler Sr. Director of Digital Strategies for Resurgent Capital Services
Kristyn Leffler is responsible for driving revenue performance through digital channels while also elevating the overall user experience for Resurgent’s customers. Her teams are responsible for all digital campaign operations from strategic and algorithmic customer segmentation to content design and delivery and finally execution and oversight. Previous responsibilities since joining Resurgent in 2012 include managing a team of portfolio and strategy analysts, overseeing the inventory integration of large 3rd party acquisitions, and defining non-performing judgment strategies. She holds an MS in Applied Economics and Experimental Statistics from Clemson University and a BS in Business Administration from Duquesne University.
When she’s not working, parenting, or hosting a weekly pizza night for friends and neighbors, Kristyn enjoys reading (almost anything) and listening to podcasts on long morning walks.
Resources:
Website: https://www.resurgent.com/
LinkedIn Personal:https://www.linkedin.com/in/kristynbradyleffler/
Email: [email protected]
Company LinkedIn: https://www.linkedin.com/company/resurgent-capital-services/
HBR Why becoming a data driven organization is so hard
The 4 most common mistakes plaguing data science and AI for Debt Collection
Interactions ARM trends survey
Three lessons from the software development lifecycle to improve recruitment and retention
Fair Debt - Episode 27 Leading with the heart
Transcript
kindred force media
Lex PattersonWhat does coffee and accounts receivable management have in common, much more than meets the eye. Both are generally locally connected. Both can easily be commoditized. And both at their core have to do with human interaction. In this episode, we're talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and
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