Ei x Golin: “Going All In” With Mental Health

06/30/22 • 41 min

Darren Burns
President of Golin Asia, Darren is a seasoned regional communications leader who has spent over two decades leading agencies in Taipei and Shanghai before relocating to Singapore in early 2019. His proven track record on evolving and implementing world class client service that drives real impact is unequivocal. Darren is also a lecturer, a speaker and a fellow podcaster.
Jane Morgan
is the Managing Director at Golin / Head of Client Services APAC. Jane joined Golin at HK in 2016 after senior roles at Ketchum and Edelman. Her record as an innovator in the region around talent, DEI and mental health, and her ability to create high performing teams is undeniable. Jane is passionate, driven, kind and always such a joy to speak to in our sharing of the mission.

Insights from this episode:

Diversity, Equity, and Inclusion
Identifying and accepting mental health struggles
Asia for Asia - local level support
Therapist support in the company
Leaders creating an environment allowing vulnerability and openness
Normalizing mental health discussions
Mental health spectrum
Covid as an accelerant for mental health importance and discussion

Quotes from the show:

“Go all in.” - Golin
“Fix it before it breaks.” - Golin
“Listen first, act, test and learn, and move things forward because together we can really create change and it has to be driven from the top.” - Darren Burns
Healthy emotions play a fundamental and participatory role in success and actually failing to recognize this is not just stigma, but it’s denial.” - Mollie Jean De Dieu
“The moment you start to act then the trust builds. Then you’ll find that people will open up and will start speaking a little bit more openly because they trust that you're listening to them and making the changes that they require.” - Jane Morgan
5 things to humanize the workplace:
- Listen
- Act
- Show your human side
- Make the phrase “it’s always been done that way” outlawed
- Be agile with your decision making and constantly evolve
Jane Morgan
“Having this open discussion, collaboration, but led from the top with bottom up feedback, has definitely been a game changer for us.” - Darren Burns
“It’s life saving, and it’s life changing in so many ways to have that one person listen to you and what you have to say.” - Mollie Jean De Dieu
“We take care of our people, and that essentially takes care of the business.” Mollie Jean De Dieu

Stay connected:

Golin
Linkedin

https://www.linkedin.com/company/golin/

Darren Burns
Linkedin
https://www.linkedin.com/in/darren-burns-21a08a4/

Jane Morgan
Linkedin
https://www.linkedin.com/in/janemorgan01/

Emotional inclusion

https://www.emotionalinclusion.com/

https://www.instagram.com/emotional_inclusion/

Insights from this episode:

Diversity, Equity, and Inclusion
Identifying and accepting mental health struggles
Asia for Asia - local level support
Therapist support in the company
Leaders creating an environment allowing vulnerability and openness
Normalizing mental health discussions
Mental health spectrum
Covid as an accelerant for mental health importance and discussion

Quotes from the show:

“Go all in.” - Golin
“Fix it before it breaks.” - Golin
“Listen first, act, test and learn, and move things forward because together we can really create change and it has to be driven from the top.” - Darren Burns
Healthy emotions play a fundamental and participatory role in success and actually failing to recognize this is not just stigma, but it’s denial.” - Mollie Jean De Dieu
“The moment you start to act then the trust builds. Then you’ll find that people will open up and will start speaking a little bit more openly because they trust that you're listening to them and making the changes that they require.” - Jane Morgan
5 things to humanize the workplace:
- Listen
- Act
- Show your human side
- Make the phrase “it’s always been done that way” outlawed
- Be agile with your decision making and constantly evolve
Jane Morgan
“Having this open discussion, collaboration, but led from the top with bottom up feedback, has definitely been a game changer for us.” - Darren Burns
“It’s life saving, and it’s life changing in so many ways to have that one person listen to you and what you have to say.” - Mollie Jean De Dieu
“We take care of our people, and that essentially takes care of the business.” Mollie Jean De Dieu

Stay connected:

Golin
Linkedin

https://www.linkedin.com/company/golin/

Darren Burns
Linkedin
https://www.linkedin.com/in/darren-burns-21a08a4/

Jane Morgan
Linkedin
https://www.linkedin.com/in/janemorgan01/

Emotional inclusion

https://www.emotionalinclusion.com/

https://www.instagram.com/emotional_inclusion/

Previous Episode

Ei x Chester Elton: How Do We Manage Anxiety At Work?

Chester Elton

has spent 2 decades helping clients engage their employees and organizational strategy, vision, and values. In his inspiring and always entertaining talks, Chester provides real solutions for leaders looking to build culture, manage change, and drive innovation. Chester is the co-founder of The Culture Works, a global training company, and author of multiple award-winning, number 1 New York Times, USA today, and Wall Street Journal best-sellers; which have been translated into 30 languages and sold more than 1.5 million copies. These books are: “All In: How the Best Managers Create a Culture of Belief and Drive Big Results”, “The Carrot Principle: How the Best Managers Use Recognition to Engage Their Employees, Retain Talent, and Drive Performance”, “The Best Team Wins: The New Science of High Performance”, and his latest book, “Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done”.

His books have been called “fascinating” by Fortune magazine, and “creative and refreshing” by The New York Times. Chester has appeared on NBC’s Today Show, CBS News’ 60 Minutes, and is often quoted in Fast Company, Newsweek, and The Wall Street Journal. In 2020, Global Guru’s research organization ranked Chester #4 amongst the world’s top leadership experts, and #2 amongst the world’s top organizational culture experts. He recently ranked #9 in the top 200 biggest voices in leadership to watch for in 2022.

Insights from this episode:

Duck Syndrome
Workplace anxiety
Mental health issues increase in younger generation
Healthy workplace communication language
Trust and emotional safety in leaders and the workplace
Importance of making it safe to make mistakes, failures, and asking for help
Worker overload and burnout vs job security
Sympathy vs Empathy
Gratitude

Quotes from the show:

“There is only one attribute to a leader that matters, and that is - empathy. If you are not empathetic, if people don’t believe that you care about them, none of the other stuff matters.”
“Even in the hard times, there are things we can be grateful for. Change that mindset, reduce your anxiety. “
“The 8th strategy is gratitude. Treat yourself and treat those around you with a little bit of gratitude - it lifts them up, and it lifts you up.”
“Gratitude is an extremely effective way to lead your teams in business. If you lead with gratitude, you’ll have more engaged, happier employees. If you’re happy at work, you’ll be 150% more likely to be happy in your personal life. “
“We’ve got responsibilities as leaders to send our people home happy, virtually or physically. It’s a great way to lead. It’s a great way to run a business. It’s an even better way to just live. “
“Trust me on this one. That when you live a life of gratitude, you’re more relaxed, you’re more aware, you’re a better support to your spouse, your partner, your kids, your family, your community. “
“When you put gratitude at the center of your life, it’s just a better way to live.”
“The bravest thing you can do is ask for help.”
“Having anxiety is a normal human behavior for us all to have and it’s okay to normalize it and to not to frown upon it in this flawless corporate landscape today.”

Stay connected:

Chester Elton
Linkedin
https://www.linkedin.com/in/chesterelton/

The Culture Works
https://thecultureworks.com/

Podcast: Anxiety at Work with Adrian Gostick & Chester Elton
https://apple.co/3H5tqoV

Emotional inclusion
https://www.emotionalinclusion.com/
https://www.instagram.com/emotional_inclusion/

Next Episode

Ei x Amy Edmondson: When Psychological Safety & Emotional inclusion Come Together

Amy Edmondson

Amy is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises. Best known for her groundbreaking work on psychological safety in the workplace, Amy has written a fantastic book called “The Fearless Organization, creating psychological safety in the workplace for learning, innovation and growth.” She is the author of seven books in total and more than 75 articles and case studies. Amy has been named in 2021, The #1 Management thinker in the World by Thinkers50 for her pioneering ideas on psychological safety in the workplace and transforming how companies operate, innovate and collaborate. She was also named the Most Influential International Thinker in Human Resources by HR Magazine in 2019.

Insights from this episode:

Psychological safety
Speaking up and being heard
Cultural differences in workplace dynamics
Purpose and fulfillment in work
Spectrum of Mental Health illnesses
Value creation
Curiosity, Humility, and Empathy

Quotes from the show:

“It’s great to have psychological safety and feel like you can speak up, but it matters even more if you feel like someone’s listening.” - Amy Edmondson
“Healthy organization of the future would be one where the purpose is front and center is people’s minds, where the culture is healthy, inclusive.” - Amy Edmondson
“We all want to be a part of something larger than ourselves.” - Amy Edmondson
“The first thing that companies need to do is truly differentiate and help identify people who are having medical mental health challenges and get them the help they need. Nothing could be more important than that. “ - Amy Edmondson
“Psychological safety is simply permission for candor.” - Amy Edmondson
“Curiosity is the twin sister of humility.” - Amy Edmondson
“Emotional inclusion is really a calling on companies to seriously invest in the mental health of their employees inside their organization, and really through a medical lens to see sustainable results because that’s effectively what we’re all after.” - Mollie Jean De Dieu
“Make sure that our employees feel valued and cared for, and that they have a sense of meaning within their organizations.” - Mollie Jean De Dieu

Stay connected:

Amy Edmondson
LinkedIn

https://www.linkedin.com/in/amedmondson/

Emotional inclusion

https://www.emotionalinclusion.com/
https://www.instagram.com/emotional_inclusion/
https://www.linkedin.com/company/emotional-inclusion/