Doing Customer Experience Right‬ with Stacy Sherman - 119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

02/19/24 • 34 min

Doing Customer Experience Right‬ with Stacy Sherman

Are you facing challenges in achieving optimal team performance and creating memorable customer experiences? Do your leaders leverage emotional intelligence to cultivate a thriving work culture? Listen to this episode of Doing Customer Experience (CX) Right, where host Stacy Sherman is joined by renowned expert Daniel Goleman. Together, they explain how emotional intelligence is crucial for maintaining a positive engaging workplace and elevating customer satisfaction levels. Discover effective leadership techniques that prioritize both employee and customer well-being. Learn how to foster an authentic organizational culture, and enhance performance through strategic hiring and empathetic development. For insightful strategies on leading with emotional acumen, visit . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

How can business harness AI to improve customer experience without losing personalization? What strategies can lead to breakthroughs in understanding and serving customers better? Get the answers on , as Stacy Sherman and Alex Genov from Zappos discuss the transformative impact of AI on customer relations. They dissect the power of AI in enhancing personalization, analyzing feedback, and offering predictive insights that propels customer service to new heights. Explore actionable ways to employ AI while maintaining a focus on customer trust and loyalty. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . Episode sponsored by Iqor.com - A managed services provider of customer engagement and technology-enabled business process outsourcing solutions.

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120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

Are complex processes hindering your ability to deliver exceptional customer service? In this week's episode, host Stacy Sherman and author Greg McKeown dive into the power of simplifying work for better outcomes. They debunk assumptions that equate "easy" with "lazy," discuss creating effortless experiences, and highlight reducing complexity through the lens of Amazon's customer-centric case study. Learn the critical importance of aligning solutions with actual customer needs and the necessity of validating assumptions directly with consumers to drive impactful results without burnout. Embrace effortlessness in leadership to foster relationships that yield significant returns. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .