Episode 197 - The Truth about Used Parts & Deceptive Practices In Auto Repair With Jeff Compton and Keith Perkins

12/30/24 • 72 min

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In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety.

00:00 Crash data complicates module replacement process.

05:34 Found wired resistors near seatbelt pretensioner.

15:24 Confrontation revealed deception; honesty followed.

19:38 Son requested name removal; legal threats ensued.

25:10 Uncertainty about aftermarket windshield safety standards.

28:26 Must arbitrate Disney disputes, can't sue.

32:36 Sometimes too cautious, emphasizing legal documentation.

40:51 Class discussion quiet; had to elicit responses.

46:03 New legislation mandates state-issued locksmith identification.

48:16 Thieves violently steal cars in Canadian neighborhoods.

53:18 Argument on security vetting and second chances.

01:01:48 Seeking seals for polar bears near Churchill.

01:04:16 Social media exposes mistakes in auto repair.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

00:00 Crash data complicates module replacement process.

05:34 Found wired resistors near seatbelt pretensioner.

15:24 Confrontation revealed deception; honesty followed.

19:38 Son requested name removal; legal threats ensued.

25:10 Uncertainty about aftermarket windshield safety standards.

28:26 Must arbitrate Disney disputes, can't sue.

32:36 Sometimes too cautious, emphasizing legal documentation.

40:51 Class discussion quiet; had to elicit responses.

46:03 New legislation mandates state-issued locksmith identification.

48:16 Thieves violently steal cars in Canadian neighborhoods.

53:18 Argument on security vetting and second chances.

01:01:48 Seeking seals for polar bears near Churchill.

01:04:16 Social media exposes mistakes in auto repair.

Previous Episode

Bonus Episode - Mastering Fleet Management With Steve Schlaff and Michael Hilzley

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty.

00:00 Shifted focus from large fleets to small businesses.

09:50 H Vac company faced frequent DEF lockout issues.

12:09 Fleet now committed to regular maintenance after issues.

20:49 Include comprehensive parts for sustainable GP/hour.

26:56 Truck's bad gearbox risks crash; owner unconcerned.

30:51 Technicians understand technical gravity better, easier.

35:23 Business obligations, fleet management, system-building process.

40:41 Leadership hindered by constant meddling and changes.

44:45 Consistency in fleet service billing causes concern.

49:24 Struggled with vehicle maintenance approach mindset.

55:17 Plan fails; detainee breaks out of car.

01:00:34 Obligation to alert vehicle owner about issues.

01:04:48 Build trust, adjust expectations, understand fleet goals.

Next Episode

Episode 198 - Transparency and Member Engagement With Associations with Ryan Ragan of ASTA

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment.

00:00 Therapy offered school escape amid family issues.

05:20 He's mobile, unlike Kirk Cousins, Brady-like.

09:38 Intensive effort invested in finding the candidate.

12:55 Effort essential for associations' relevance and success.

13:28 Providing real value through cutting-edge training.

16:53 Access exclusive training, networking, and negotiation benefits.

22:51 High industry turnover due to management and career paths.

25:50 Collaboration improves the industry; Changing the Industry Podcast.

28:34 Excited for development training at NC State.

30:27 Focusing on Charlotte market strategies and training.

35:39 Collaborative, adaptable approach; future plans underway.

37:52 Event location crucial for out-of-state attendees.