Changing The Industry Podcast

David Roman & Lucas Underwood

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

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Top 10 Changing The Industry Podcast Episodes

Goodpods has curated a list of the 10 best Changing The Industry Podcast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Changing The Industry Podcast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Changing The Industry Podcast episode by adding your comments to the episode page.

Bonus Episode - Mastering Fleet Management With Steve Schlaff and Michael Hilzley

Changing The Industry Podcast

12/26/24 • 70 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty.

00:00 Shifted focus from large fleets to small businesses.

09:50 H Vac company faced frequent DEF lockout issues.

12:09 Fleet now committed to regular maintenance after issues.

20:49 Include comprehensive parts for sustainable GP/hour.

26:56 Truck's bad gearbox risks crash; owner unconcerned.

30:51 Technicians understand technical gravity better, easier.

35:23 Business obligations, fleet management, system-building process.

40:41 Leadership hindered by constant meddling and changes.

44:45 Consistency in fleet service billing causes concern.

49:24 Struggled with vehicle maintenance approach mindset.

55:17 Plan fails; detainee breaks out of car.

01:00:34 Obligation to alert vehicle owner about issues.

01:04:48 Build trust, adjust expectations, understand fleet goals.

Episode 134 - Scaring Employees in the Bathroom with Ketchup Packets with Matt Radder and Kyle Buss of GarageWorks

Changing The Industry Podcast

10/16/23 • 59 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, David and Lucas are joined by Matt Radder and Kyle Buss from GarageWorks. They sit down for a free-flowing conversation that delves into various topics, from workplace pranks to fire incidents and the impact of YouTube demonetization.

00:02:13 Dr. Berg's top Keto video was demonetized due to content.
00:05:43 First fire caused by brake cleaner spark.
00:08:04 Financial crisis nears with no work.
00:12:38 Remembering unhealthy patterns but not taking action.
00:14:36 Car mechanic torques wheels incorrectly, causing issues.
00:18:16 Success comes from avoiding certain actions. Reflections on past experiences and personal responsibility.
00:22:10 Oil sprays everywhere, and lines popped off. No clips were used, and no inspection was done.
00:23:53 Testing, consequences, and acquiescence in ticket handling.
00:29:05 Dog needs a fix, ruining house, pissing everywhere.
00:30:29 Lady rescues a mangy dog, unfortunate biting incident.
00:33:50 Toilet stance debate during bathroom breaks.
00:38:48 Pranks in the bathroom kept employees focused.
00:42:32 IRS audits target low-income individuals unfairly.
00:44:23 Unelected officials make rules, not elected politicians.
00:46:39 Expensive car repairs deter potential customers.
00:50:17 Local shop fined for modifying Honda vehicles.
00:53:30 Confusing letters received, uncertain about content.

Episode 170 - The Future of Auto Parts Using AI-Powered Solutions & Wiretronic's Cutting-Edge Technology

Changing The Industry Podcast

06/24/24 • 67 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to recognize car parts and revolutionize the part identification and ordering process. Lucas shares his frustrations with incorrectly cataloged automotive parts and the potential for AI technology to alleviate these challenges.

00:00 AI presentations: overhyped, not so scary.
07:31 We sell to OEMs, customize, and process.
11:38 Approaching German OEMs, struggling to find parts.
18:59 Issues with BMW valve cover gasket replacement.
21:26 Company sends wrong brake discs, causing delays.
28:08 Ordering parts was usually mechanics' responsibility.
32:53 Transition from Lisa to iPhone; struggles with UX.
38:58 Training on local GPUs, inference on cloud.
45:26 Presentation emphasized human element and information efficiency.
51:03 Vernacular uncommon, AI-generated text lacks human touch.
57:48 Video documentary on chip technology investment.
59:41 Producing cases for different OEMs is complex.

Episode 124 - The Fallout from Hiring the Wrong Person with Ashley Jo and Jeremy Bloom

Changing The Industry Podcast

08/07/23 • 74 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, recorded live at ITTC, Ashley Jo and Jeremy Bloom courageously open up about their struggles with hiring someone with addiction and the profound impact it has had on their life and business. They recount the distorted narrative they had created and the dangerous consequences that follow when you refuse to see what's happening in front of you. This episode also explores workplace dynamics, from harassment and responsibility to the challenges of hiring and retaining employees.

Topics Discussed:

[00:03:31] Vehicle inspected, detailed notes, no special treatment.

[00:06:53] I don't know what I'm looking at, broken, fix it, sign and pay.

[00:14:18] Clients want engagement and advice on car service.

[00:15:58] One guy does 90% of the work.

[00:24:40] Ignoring the reds, they focus on the $3,000.

[00:29:42] Reckless technician causes workplace drama, returns twice.

[00:32:10] Employee's erratic behavior caused multiple issues, exits.

[00:41:21] Addiction fuels destructive stories and behavior.

[00:47:37] Mistakes pile up, trust lost, resignation follows.

[00:52:06] Moved to St. Louis for job, reminisces Simpsons DVD.

[00:57:27] Lucas, truck at shop, hiring is awful.

[01:00:07] Addicts blame others, causing trust issues.

[01:09:16] Volvo issues, expensive repair, ruined friendship.

Episode 125 - Streamlining Operations with Intelligent Scheduling with Steven Fafel of AutoOps

Changing The Industry Podcast

08/14/23 • 88 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.

[00:02:19] Founder moved to Coreyville, Pennsylvania.

[00:05:20] Companies have different values; Carolyn understands us.

[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.

[00:18:03] Changing industries, leaving a lasting impact.

[00:23:20] Scammers targeting shops' clients, charging extra money.

[00:32:02] Closing shop, debt, revenge on customers.

[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.

[00:43:08] Late arrival disrupts schedule; customer demands special treatment.

[00:47:25] Firestone's open seven days a week, teaching customers not to wait.

[00:52:30] Treating everyone equally and communicating effectively.

[01:02:09] Retention with introverts: service and scheduling.

[01:05:45] Optimize technician schedules, and manage repair orders efficiently.

[01:11:18] Zapier integration causing frustrations in workflow.

[01:16:27] Online scheduling company focuses on customer engagement.

[01:22:04] Informative trade show, connects with industry leaders.

Episode 126 - The Jaded Mechanic On Finding Purpose in the Industry

Changing The Industry Podcast

08/21/23 • 104 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, David and Lucas are joined by the host of the Jaded Mechanic Podcast, Jeff Compton. They explore the parallels between biblical stories and clinical psychology and discuss the challenges faced by Moses and the story of the Passion.

Jeff shares an eye-opening training event, discussing framing and open discussions. They also talk about social media pitfalls, seeking understanding, and lessons from the past.

00:02:19 Cancer managed, but the radiation would've caused issues.
00:09:48 Complexities of cancer, medication, and mortality discussed.
00:14:32 Bible stories reveal purpose in life struggles.
00:22:58 Suffering is inevitable, even for devout believers.
00:24:52 "Anxiety, choices, challenges, entitlement, and action."
00:34:32 Lucas on wasted credits, but helping people
00:36:38 Conversations about life, industry challenges, and truth.
00:43:03 Father taught valuable life lessons through work.
00:51:25 Car dealership focused on financing, not selling cars.
00:54:57 Coaching tactics are old and unchanging.
01:03:06 Absence of owner possibly allowing for a successful business.
01:07:07 Franchises succeed by following scalable models.
01:16:22 Techs are unhappy at those shops.
01:19:58 Experience-based businesses fail when ethics are compromised.
01:24:59 Childhood experiences in the family business shaped Lucas.
01:28:07 Family and business define individuals differently.
01:37:11 Job no longer defines me; connecting with others.

Episode 144 - From Customer Conflicts to Industry Innovations with Arun Coumar

Changing The Industry Podcast

12/25/23 • 76 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, Lucas Underwood and David Roman welcome Arun Coumar, the mind behind Driven Auto Co in Union City, CA. Their discussion cuts to the heart of auto industry challenges, focusing on the ethical complexities of service pricing and customer service relations.

Coumar shares his transition from finance to auto entrepreneurship, bringing to the fore the delicate dance required to navigate customer expectations and the fallout from service errors. The episode illuminates the pressures on shop owners to balance top-tier service with savvy business management and the pivotal role of transparent communication.

00:00 Started free, built confidence, pursued own business.
07:28 Decisive career shift to automotive industry consulting.
11:04 Creating intake form transformed the shop's operations.
18:03 High quality, but lacking in customer service.
26:41 Free evaluation, up to $250 if needed.
28:03 Transitioned traditional shop, led improvements, became shop coach.
35:02 Struggling with tax code, hope to save time.
42:53 Bought stake, grew business, clashed with partner.
47:35 Beware, a car will break your heart.
54:07 Cylinder heads cleaned, new gaskets, unexpected repair.
59:09 Complex repair, additional costs may arise. Trackable.
01:02:43 Apology for shortage, followed by repair process.
01:05:30 Change perception of cars and service data.
01:10:46 Disagreement with podcast, proud of opinion.

Episode 145 - Matt Koppi on Overcoming Business Obstacles and Quadrupling Revenue

Changing The Industry Podcast

01/01/24 • 65 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Matt Koppi joins David and Lucas live at ASTE 2023. He recounts his personal battle to quit smoking and its influence on his life and business. He details the crucial steps that led to a significant revenue increase for his shop, underscoring the importance of location, skilled staffing, and nurturing a positive workplace culture.

00:00 Military mechanic transitioned to mobile fleet maintenance.
06:37 Vision, determination, and expansion in small business.
08:48 Focus shifting to efficiency for shop improvement.
11:22 Hiring skilled technicians is crucial for success.
18:54 Busy single bay repair shop services used cars.
22:53 Black Mountain, small town, picturesque, unknown.
25:35 Started BMW group, grew revenue astronomically.
28:29 Struggling with hiring, growing business, and increasing sales.
30:45 Maintain a mindset to avoid getting too busy.
34:56 Many people admire Mr. Underwood's popularity.
40:00 The Soldier's wife accidentally injured his private part.
41:21 VA decisions based on liability; no lawsuit.
44:32 Wash your hands to prevent spreading germs.
47:59 Doctor relays bladder cancer fears to patients.
51:01 Father-in-law diagnosed with small cell carcinoma. Treatable but risks due to smoking.
55:33 Air Force precision shattered by hot oil.
59:14 Surround yourself with those you aspire to.
59:53 Prefer BMW, quit vaping, avoid smokers.

Episode 157 - Emotional Intelligence Within An Auto Repair Business with Clint White

Changing The Industry Podcast

03/25/24 • 77 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.

00:00 Struggling to balance workload and scheduling efficiently.
06:45 Thorough car inspections, no excuses, multiple times.
13:43 Service advisor denied client, got terminated, compensated.
16:31 Retain and support workers through environment and culture.
22:08 Customer questions cost and value of service.
30:16 The Company honors staff by closing for religious reasons.
34:27 Surprising staff motivations were uncovered in unexpected ways.
37:07 Serve clients at their desired level professionally.
44:15 Hiring non-traditional individuals for the auto industry.
52:37 Realized trying to be both visionary and integrator.
56:33 Serve, inspire, and be a catalyst.
58:51 Limited knowledge of Nancy's situation and needs.
01:06:32 Need quiet time to process thoughts and recharge.
01:10:57 Man recounts worst injuries while working on cars.

Episode 197 - The Truth about Used Parts & Deceptive Practices In Auto Repair With Jeff Compton and Keith Perkins

Changing The Industry Podcast

12/30/24 • 73 min

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety.

00:00 Crash data complicates module replacement process.

05:34 Found wired resistors near seatbelt pretensioner.

15:24 Confrontation revealed deception; honesty followed.

19:38 Son requested name removal; legal threats ensued.

25:10 Uncertainty about aftermarket windshield safety standards.

28:26 Must arbitrate Disney disputes, can't sue.

32:36 Sometimes too cautious, emphasizing legal documentation.

40:51 Class discussion quiet; had to elicit responses.

46:03 New legislation mandates state-issued locksmith identification.

48:16 Thieves violently steal cars in Canadian neighborhoods.

53:18 Argument on security vetting and second chances.

01:01:48 Seeking seals for polar bears near Churchill.

01:04:16 Social media exposes mistakes in auto repair.

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FAQ

How many episodes does Changing The Industry Podcast have?

Changing The Industry Podcast currently has 234 episodes available.

What topics does Changing The Industry Podcast cover?

The podcast is about Leisure, Management, Automotive Industry, Podcasts, Automotive and Business.

What is the most popular episode on Changing The Industry Podcast?

The episode title 'ASOG Podcast Ep 84 - Trying To Make The Industry Better with Dutch Silverstein and Mark Perkins' is the most popular.

What is the average episode length on Changing The Industry Podcast?

The average episode length on Changing The Industry Podcast is 73 minutes.

How often are episodes of Changing The Industry Podcast released?

Episodes of Changing The Industry Podcast are typically released every 7 days.

When was the first episode of Changing The Industry Podcast?

The first episode of Changing The Industry Podcast was released on Sep 29, 2020.

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Changing The Industry Podcast

David Roman & Lucas Underwood

Top 10 Changing The Industry Podcast Episodes

FAQ

How many episodes does Changing The Industry Podcast have?

What topics does Changing The Industry Podcast cover?

What is the most popular episode on Changing The Industry Podcast?

What is the average episode length on Changing The Industry Podcast?

How often are episodes of Changing The Industry Podcast released?

When was the first episode of Changing The Industry Podcast?

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