Episode 144 - From Customer Conflicts to Industry Innovations with Arun Coumar

12/25/23 • 76 min

Don't get to the end of this year wishing you had taken action to change your business and your life.
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Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
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In this episode, Lucas Underwood and David Roman welcome Arun Coumar, the mind behind Driven Auto Co in Union City, CA. Their discussion cuts to the heart of auto industry challenges, focusing on the ethical complexities of service pricing and customer service relations.

Coumar shares his transition from finance to auto entrepreneurship, bringing to the fore the delicate dance required to navigate customer expectations and the fallout from service errors. The episode illuminates the pressures on shop owners to balance top-tier service with savvy business management and the pivotal role of transparent communication.

00:00 Started free, built confidence, pursued own business.
07:28 Decisive career shift to automotive industry consulting.
11:04 Creating intake form transformed the shop's operations.
18:03 High quality, but lacking in customer service.
26:41 Free evaluation, up to $250 if needed.
28:03 Transitioned traditional shop, led improvements, became shop coach.
35:02 Struggling with tax code, hope to save time.
42:53 Bought stake, grew business, clashed with partner.
47:35 Beware, a car will break your heart.
54:07 Cylinder heads cleaned, new gaskets, unexpected repair.
59:09 Complex repair, additional costs may arise. Trackable.
01:02:43 Apology for shortage, followed by repair process.
01:05:30 Change perception of cars and service data.
01:10:46 Disagreement with podcast, proud of opinion.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Previous Episode

Episode 143 - Mike Allen and Bret Fadely on Divorce, Legacy, and Automotive Insights

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, guests Mike Allen and Bret Fadely oscillate between the lighthearted – discussing the quirks of marriage and the unexpected uses of automotive tools – and the profound as they delve into the complex world of relationships and the lasting impact of divorce, especially on the children caught in the crossfire.

Mike and Bret open up about their life experiences, sharing their challenges and the wisdom they've gained, the value of camaraderie, dissecting the trials of maintaining a successful marriage, and examining the shifting dynamics within modern families.

00:00 Rushed morning, bathroom leak, waiting for maintenance.
07:55 Maintenance guy accidentally overflows toilet, chaos ensues.
14:37 Struggling with car repair on Jeep Liberty.
17:35 Overcome mental sabotage, believe in yourself, know your numbers.
26:46 Vancouver group talks weight gain, unhealthy wagers.
28:14 Dentist knows someone getting divorced, losing money.
34:37 Prenup advice for billionaire marriages with history.
38:20 Insightful perspective on divorce and relationship endings.
44:49 Funeral eulogy lacks substance and coherence.
50:24 Similar to past rants, considering trading cars.
58:45 Middle-aged man rants against divorce's impact.
01:02:39 Podcast guest reflects on challenging childhood experiences.
01:05:50 Explains statistics and emphasizes the power of marriage.

Next Episode

Episode 145 - Matt Koppi on Overcoming Business Obstacles and Quadrupling Revenue

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Matt Koppi joins David and Lucas live at ASTE 2023. He recounts his personal battle to quit smoking and its influence on his life and business. He details the crucial steps that led to a significant revenue increase for his shop, underscoring the importance of location, skilled staffing, and nurturing a positive workplace culture.

00:00 Military mechanic transitioned to mobile fleet maintenance.
06:37 Vision, determination, and expansion in small business.
08:48 Focus shifting to efficiency for shop improvement.
11:22 Hiring skilled technicians is crucial for success.
18:54 Busy single bay repair shop services used cars.
22:53 Black Mountain, small town, picturesque, unknown.
25:35 Started BMW group, grew revenue astronomically.
28:29 Struggling with hiring, growing business, and increasing sales.
30:45 Maintain a mindset to avoid getting too busy.
34:56 Many people admire Mr. Underwood's popularity.
40:00 The Soldier's wife accidentally injured his private part.
41:21 VA decisions based on liability; no lawsuit.
44:32 Wash your hands to prevent spreading germs.
47:59 Doctor relays bladder cancer fears to patients.
51:01 Father-in-law diagnosed with small cell carcinoma. Treatable but risks due to smoking.
55:33 Air Force precision shattered by hot oil.
59:14 Surround yourself with those you aspire to.
59:53 Prefer BMW, quit vaping, avoid smokers.