Turning Relationships into Revenue - SALT Process

01/31/24 • 33 min

Summary
In this episode, Christopher Windisch discusses the importance of building relationships in B2B sales. He emphasizes that while many sales methodologies focus on qualifying and understanding customer pain points, building relationships is a crucial and difficult skill to master. Christopher introduces the SALT process, which stands for Showing Value, Achieving Value, Listening, and Trust. He explains each step in detail and highlights the significance of trust in the buyer-seller relationship. By following the SALT process, sales professionals can turn relationships into revenue.
Takeaways

Building relationships is a crucial skill in B2B sales.
The SALT process (Showing Value, Achieving Value, Listening, and Trust) can guide the relationship-building process.
Trust is the ultimate goal in the buyer-seller relationship.
Every touchpoint with the customer should be tailored to the level of the relationship.

Chapters
00:00 Introduction
00:52 The Importance of Relationships in B2B Sales
03:42 The Psychology of Building Relationships
08:03 The SALT Process: Showing Value
09:02 The SALT Process: Achieving Value
10:26 The SALT Process: Listening
25:50 The SALT Process: Trust
31:34 Conclusion

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Building relationships is a crucial skill in B2B sales.
The SALT process (Showing Value, Achieving Value, Listening, and Trust) can guide the relationship-building process.
Trust is the ultimate goal in the buyer-seller relationship.
Every touchpoint with the customer should be tailored to the level of the relationship.

Join the CatchMoby Newsletter at Catchmoby.com

Next Episode

How to Choose the Best Strategic Accounts

Summary
In this episode, Christopher Windisch discusses the importance of choosing the right strategic accounts for your organization. He shares a story about his experience during orientation as a sales executive and highlights the need for a methodical approach to building a territory plan. He explains why strategic accounts are important and how they contribute to revenue growth and scalability. He provides insights into what makes an account strategic and how to choose the right accounts based on criteria from different departments. Christopher emphasizes the importance of ongoing review and collaboration to ensure the success of strategic account initiatives.

Takeaways

Choosing the right strategic accounts is crucial for revenue growth and scalability.
Strategic accounts are not just based on revenue, but also on their strategic importance to the success of your organization.
Collaboration and input from different departments are essential in choosing the right strategic accounts.
Regular review and refinement of your ideal customer profile and target accounts are necessary to ensure success.

Chapters

00:00 Introduction

02:18 The Importance of Strategic Accounts

05:14 What is a Strategic Account?

08:07 Choosing the Right Strategic Accounts

10:59 The Consequences of Choosing the Wrong Accounts

11:59 Continuing to Target the Right Strategic Accounts

17:09 Getting Started with Strategic Accounts

23:47 Outsourcing the Strategic Account Process

31:23 Conclusion

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