115 | Inbox Overload to Email Excellence | Mastering the Art of Business Communication | Kim Arnold
05/08/23 • 39 min
Have you ever had to deal with miscommunications in the workplace? Are you struggling to keep up with the sheer number of emails you receive daily? Joining Scott this week is communication expert Kim Arnold to shed light on how to connect more effectively.
Kim delves into the world of email communication, explores the impact of poor email etiquette, and shares insights on the use of concise language, tone of voice, accuracy, and the increasing use of emojis in emails. Keep an ear out for Kim’s must-know tips on creating a more human tone that fosters connections and relationships. Key discussions include:
- An introduction to Kim Arnold
- The problems poor email etiquette is creating in business today
- The impact of COVID-19 on business communication
- The overlooked skill of effective writing
- The importance of embracing feedback
- Generational approaches to communication
- Do emojis belong in business communications?
- Top tips for mastering your work emails
And more!
“We tend to move into formal posh, I’ve got my top button done up, I’ve got my jacket on, and I’m not going to crack a smile here. And people are starting to realise that that doesn’t always create relationships. It doesn’t create connections. It doesn’t build bridges with people because we sound like robots.” – Kim Arnold.
ABOUT KIM ARNOLD:
LinkedIn: https://www.linkedin.com/in/karnoldcomms/
Work: https://www.kimarnold.co.uk/
ABOUT SCOTT:
Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.
ABOUT WORKVIVO:
If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.
If you enjoyed this podcast, please consider clicking here to rate and review it!
This podcast was proudly produced in partnership with Podlad.com
Have you ever had to deal with miscommunications in the workplace? Are you struggling to keep up with the sheer number of emails you receive daily? Joining Scott this week is communication expert Kim Arnold to shed light on how to connect more effectively.
Kim delves into the world of email communication, explores the impact of poor email etiquette, and shares insights on the use of concise language, tone of voice, accuracy, and the increasing use of emojis in emails. Keep an ear out for Kim’s must-know tips on creating a more human tone that fosters connections and relationships. Key discussions include:
- An introduction to Kim Arnold
- The problems poor email etiquette is creating in business today
- The impact of COVID-19 on business communication
- The overlooked skill of effective writing
- The importance of embracing feedback
- Generational approaches to communication
- Do emojis belong in business communications?
- Top tips for mastering your work emails
And more!
“We tend to move into formal posh, I’ve got my top button done up, I’ve got my jacket on, and I’m not going to crack a smile here. And people are starting to realise that that doesn’t always create relationships. It doesn’t create connections. It doesn’t build bridges with people because we sound like robots.” – Kim Arnold.
ABOUT KIM ARNOLD:
LinkedIn: https://www.linkedin.com/in/karnoldcomms/
Work: https://www.kimarnold.co.uk/
ABOUT SCOTT:
Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.
ABOUT WORKVIVO:
If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.
If you enjoyed this podcast, please consider clicking here to rate and review it!
This podcast was proudly produced in partnership with Podlad.com
Previous Episode
114 | Mastering the Art of Communication | Katja Schleicher
We've all heard that knowledge is power—but in the age of the internet, is knowledge still enough? Special guest Katja Schleicher, founder of Impact Communications Coaching, is here to teach us more about the shift from knowledge to emotional selling proposition and the importance of communication in an age of digital media. Get ready to find out how to make your message stand out in the sea of noise and learn techniques for crafting effective communication.
Key discussions include:
- An introduction to Katja Schleicher
- Why effective communication in leadership is essential
- The biggest barriers to communicating effectively
- The art of saying extraordinary things with ordinary words
- Creating space for psychological safety
- The importance of storytelling in business
- The key to measuring the effectiveness of communication
- How to ignite your communication skills today!
Plus, lots more!
Katja's advice is essential for any leader looking to build better cultures and connect with their audience more deeply. Listen for practical tips on improving your communication skills and making a lasting impact in your organisation.
"Knowledge is not an advantage anymore. Knowledge is a commonality. The difference between success and being mediocre as a company is how you get your message across." – Katja Schleicher.
ABOUT KATJA SCHLEICHER:
- LinkedIn: https://www.linkedin.com/in/interviewtraining/
- Work: https://www.interview-training.eu/en/ | https://www.katjaschleicher.com/
ABOUT SCOTT:
- Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.
ABOUT WORKVIVO:
If you're struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.
If you enjoyed this podcast, please consider clicking here to rate and review it!
This podcast was proudly produced in partnership with podlad.com
Next Episode
116 | The Adventure of Leadership: Unleashing Your Inner Explorer | Sue Stockdale
Have you ever wondered how we can approach life as an adventure? In the world of work, a sense of adventure can mean embracing change and uncertainty, taking risks, and being open to new experiences and opportunities. Joining Scott this week to delve into the adventure of leadership and unleashing your inner explorer is Polar explorer and executive coach Sue Stockdale.
With a focus on self-awareness, adaptability, grounding and resilience, Sue emphasises the importance of an adventurous mindset, being comfortable with discomfort and risk-taking, and inspiring teams to drive positive change. Key discussions include:
- An introduction to Sue Stockdale
- Why you should never be a psychological slasher
- Fostering a sense of adventure in the working environment
- The characteristics of an adventurous mindset
- The importance of self-awareness in business
- How to navigate through change in the workplace
- The power of honesty and vulnerability
- The telling signs of overconfidence
- The elastic band of resilience
Plus lots more! Whether you are a leader navigating change or an individual seeking personal growth, this episode offers valuable insights and actionable tips for achieving your goals and building better cultures.
“Inspiration is often an underutilised skill that leaders are not using best to inspire people to change. When our leader is there supporting and encouraging us and sharing and recognising the belief in our potential, that inspires you to want to up your game and do your best for your leader..” – Sue Stockdale.
ABOUT SUE STOCKDALE:
LinkedIn: https://www.linkedin.com/in/suestockdale/ Work: https://suestockdale.com/
ABOUT SCOTT:
Learn more about Scott McInnes, your host and the Founder and Director of Inspiring Change, by clicking here.
ABOUT WORKVIVO:
If you’re struggling with communications in this time of new hybrid workplace conditions, click here to explore Workvivo, a collaboration platform that offers seamless digital integration.
If you enjoyed this podcast, please consider clicking here to rate and review it!
This podcast was proudly produced in partnership with Podlad.com
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