Bippity Boppity Business: A podcast for Disney Enthusiasts and Business Professionals.

All types of entrepreneurs have adapted Disney’s customer service principles, even Frank Scandura, a highly respected entrepreneur and automotive expert with over 40 years of experience. Frank is a published author, coach, speaker, and leader known for his transparent and honest approach to European vehicle service. So, what does this have to do with Disney’s approach to business?

Frank has adopted many of Disney’s business principles to drive success in his company. His commitment to exceptional customer experiences has influenced countless other businesses to adopt his "Frank's way" approach, and he even coaches business owners on how to run a successful operation.

Buckle up and get ready to learn how to make your business, customers, and employees thrive, “Frank’s way”! In this episode of Bippity Boppity Business, Frank Scandura shares his favorite Disney-inspired customer service and leadership principles that can be applied to any business.

In this episode, we discuss:

Key entrepreneurial mindsets that have shaped Frank’s journey in business.

What it means to be an intentional leader.

How to take care of your business so it’ll take care of you.

Adapting your business to the rise of technology and staying ahead of the curve.

The dangers of not having a business plan and vision.

Disney’s customer service principles and practices that Frank uses to drive business success.

Advice on how to encourage a positive company culture.

Overcoming the fear of charging what you’re worth.

Remember, no company is perfect, but we are ever-growing. The moment we put our differences aside, talk to each other, and learn from each other, that’s when our growth really takes off.

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with your host, Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Connect with Frank Scandura @ Frank Scandura Business Coaching:

Visit his website & Book a coaching session: https://frankscandura.com

Email him: [email protected]

Connect with him on LinkedIn: https://www.linkedin.com/in/frankscandura

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s podcast consulting and production company, Reignite Media.

This episode was produced and brought to you by Reignite Media.

The core of every Disney best practice is a service first mindset.

Cast members are trained to think questions like, "How can I serve this project? How can I serve my customer? How can I serve my team?"It all comes from the mission and "why" statement the Disney company lives and breathes by: "creating happiness for people of all ages everywhere,"Join us on this episode of Bippity Boppity Business as we speak to Katie Currens of One Spark Solutions about: ✨Her past experience as a Disney Cast Member ✨ Her magical three-pillar business theory: connect, create, and celebrate 🥳 ✨ How to explore and find professional purpose, in ourselves and in business 👩🏻‍💼

It just might spark ⚡️ some new ideas 💡 you can implement in your work today!"One little spark of inspiration is at the heart of all creation." 🐉 - Figment

Do you wish to connect with our special guest?Connect with Katie on LinkedIn: https://www.linkedin.com/in/katiecurrens/

Visit Katie's website: http://onesparksolutions.com/

Email her: [email protected]

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with our host Rita Richa :www.linkedin.com/in/ritaricha

It’s no surprise that Disney produces some top tier leaders and visionaries, but what makes Disney leaders so magical?

It’s the “integrators” backstage that know how to bring their most innovative ideas to reality!Because as they say, “The show must go on!”

This week’s guest explains how she was able to execute some of the most complex of ideas and processes during her time at Disney.

As a Cast Member, she spearheaded Workforce Management and productivity for the Disney Sports and Recreation businesses, launched large-scale work such as bringing the Disney Service Basics to life at Walt Disney World, and many more areas of business behind the scenes...

Now, she consults leaders and entrepreneurs on how to fix, build, and grow their businesses to heights higher than Cinderella’s castle.

Listen in as Rita welcomes Heather Havey, former Disney Cast Member, and mastermind behind Heather Havey Consulting, to have a magical discussion about how leaders of all kinds can bring their ideas to reality.

In this episode, Heather and Rita discuss:

Heather’s most magical and most challenging moments as a Disney cast member

The tremendous impacts of 9/11 on Disney, its cast members, and its customers

The power of empathy and a people-focused approach to customer relations

Tips and tools for entrepreneurs and leaders in an ever-changing, tech-driven world

Best practices for guest follow-ups and ensuring a positive customer experience + Disney’s method of “Discover and Recover”

Skills learned at Disney and GE that have boosted Heather’s professional development

What inspired Heather to shift to entrepreneurship and consulting

The new technology system she designed and implemented at Disney that increased automation and trackable workflow while reducing design labor by 50%

Differences between leaders and integrators & How they can successfully work together

Be sure to stick around for the Disney Rapid Fire Questions segment! You won’t want to miss Heather’s answers!

Do you wish to connect with our special guest?

Connect with Heather on LinkedIn: www.linkedin.com/in/heatherlhavey

Visit Heather’s website: www.heatherhaveyconsulting.com

Email her: [email protected]

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Mickey Mouse wasn’t a million dollar idea— until it was. Walt Disney’s early career almost crumbled due to a costly mistake: he failed to trademark his first successful character, Oswald the Lucky Rabbit. Created in 1927, Oswald quickly gained popularity, but a contractual oversight led Disney to lose the rights to his own creation.

This setback became a turning point, motivating Disney to create Mickey Mouse, which ultimately launched his global empire. In 2006, Disney regained the rights to Oswald, bringing his early story full circle.

So, what does this mean for your business?

Your ideas, or Intellectual Property (IP), need to be protected. Like Walt, you never know when your next business idea will be your million dollar ticket to success.
Trademarks are an aspect of business that entrepreneurs don’t consider as seriously as they should. Trademarking your brand not only builds strong brand identity, it also prevents other people from claiming your brand as their own. 👀

Is your business protected? Does your business need to be trademarked? YES! Let’s explore why, how, when, and everything in between.

In this episode of Bippity Boppity Business, we’re joined by Andrei Mincov, a copyright and IP lawyer turned Founder & CEO of Trademark Factory. Andrei helps growth-minded entrepreneurs turn their dreams, hopes, and pride around their brands into certainty - helping them trademark their company names, taglines, logos, and the names of their products and services.

If you want to learn more about what makes intellectual property so magical and essential to your business success, this one’s for you! ✨And don’t miss our “Disney Rapid Fire Round” to hear what Andrei would ask Walt Disney on a coffee date. ☕

In this episode, Andrei and Rita discuss:

• Business is Personal: Andrei shares how experiencing his father’s music being stolen by Samsung fueled his passion and empathy for helping others.
• Persistence Will Lead to Success: The ability to try your hardest to build something great is the foundation of a successful business.
• IP is KEY: Why your brand doesn’t exist unless you legally own the rights to it.
• When to Trademark Your Brand: Andrei reveals the easiest and best time to trademark your business + Disney and Apple stories to prove it.
• Steps to Trademarking Your Brand: The first steps you should take to establish and protect your business(es).
• What Can/Should I Trademark?: 3 questions to ask yourself to figure it out!
• PLUS: How many trademarks does Disney have?

Magical Resources:

• Watch/Listen to Rita’s Hawaii episode: https://bit.ly/47UWJcI
• Rich Dad Poor Dad by Robert Kiyosaki: https://www.amazon.com/Rich-Dad-Poor-Teach-Middle/dp/1612680194

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Do you wish to connect with our special guests?

• Visit Andrei’s website: https://trademarkfactory.com
• Connect on LinkedIn: https://www.linkedin.com/in/andreimincov
• Subscribe & learn more on YouTube: https://www.youtube.com/@trademarkfactory

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s podcast consulting company Reignite Media at https://reignitemedia.onepage.me.

Bippity Boppity Business is not affiliated with the Walt Disney Company or brand. The content of this podcast is meant for educational purposes. Guests featured in Bippity Boppity Business are voicing personal thoughts and opinions and are not directly representing the Walt Disney World Company or brand.

By infusing emotion into your content and creating immersive experiences, you drive a deeper connection with your audience and build brand loyalty. So, how do you do that? Let’s take a page out of Disney’s book...

Join us for a special episode of Bippity Boppity Business (recorded live from PodFest!) with Disney experts, Lou Mongello and Michele Schwartz!

Lou Mongello is a former attorney who transformed his passion for Disney into a thriving multi-platform brand, including the iconic WDW Radio Disney Podcast. Michele Schwartz is a former Disney Cast Member and Founder of Makin’ Memories Travel, an upscale, boutique travel agency specializing in making dream vacations come true.

Together, they offer magical insights on Disney’s branding tactics and how you can apply them to your business’s content strategy. Whether it’s through immersive storytelling, attention to detail, or emotional connection, we hope this conversation inspires you to infuse a bit more immersive magic into your brand.

Plus... stay tuned to hear about Michele’s role in the first-ever Disney wedding! ✨

In this episode, Mike and Rita discuss:

• Consistency in Content Creation: Finding ways to create content consistently and sustainably.
• Social Media Strategy: Why storytelling is the #1 driver of success on social media for Michele’s business.
• Becoming a Disney Cast Member: Michele’s experience growing into a permanent Disney Cast Member position and how it evolved into a career in luxury events and travel.
• Immersive Customer Experiences: How to replicate Disney’s immersiveness into your business’s customer experiences.
• Attention to Detail: How small details can transform a business event, strategy, project, and more.
• Staying on Brand: The power of figuring out your brand voice, committing to it, and embodying it.
• Caring at Scale: How to connect to each customer as a unique individual, whether it’s through a podcast or a short-form video.

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Do you wish to connect with our special guests?

• Visit Lou’s website and podcast: https://www.wdwradio.com
• Connect on LinkedIn: https://www.linkedin.com/in/loumongello
• Follow on Instagram: https://www.instagram.com/loumongello
• Follow on X: https://x.com/loumongello
• Learn More About His Conference for Business Leaders: https://www.loumongello.com/momentum/
• Visit Michele’s website: https://makinmemoriestravel.co
• Check out Michele’s podcast: https://jetsettingwithme.buzzsprout.com/
• Connect on LinkedIn: https://www.linkedin.com/in/micheleschwartz
• Follow on Instagram: https://www.instagram.com/jetsettingwithmichele
• Connect on Facebook: https://www.facebook.com/WeMakeTravelMemories

HUGE Thanks to Bridget Coleman for Capturing Video and Photo for this magical shoot.
Check our her LinkedIn here: https://www.linkedin.com/in/bridget-lynn-coleman

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s podcast consulting company Reignite Media at https://reignitemedia.onepage.me.

Bippity Boppity Business is not affiliated with the Walt Disney Company or brand. The content of this podcast is meant for educational purposes. Guests featured in Bippity Boppity Business are voicing personal thoughts and opinions and are not directly representing the Walt Disney World Company or brand.