Bippity Boppity Business: A podcast for Disney Enthusiasts and Business Professionals. - Achieving Excellence in Hospitality, Customer Experience, & Company Culture w/ Former Disney Ambassador, Caitlin Busscher

Achieving Excellence in Hospitality, Customer Experience, & Company Culture w/ Former Disney Ambassador, Caitlin Busscher

01/28/22 • 47 min

Bippity Boppity Business: A podcast for Disney Enthusiasts and Business Professionals.

From taking risks to leading a team, there are many intricate facets to career development. Especially when it comes to positions in hospitality and customer experience, gaining new skills and broadening your impact as a manager can launch your career to new heights.

Having held multiple different positions at Disney World over ten years, Caitlin Busscher knows a thing or two about how the skills learned through working at Disney can be applied to any career in any industry.

So, how do you become a great leader the Disney way? How do you achieve excellence in customer experience and team culture, regardless of what company you work for?

Listen in as I welcome Caitlin Busscher, former Walt Disney World Ambassador and Experience Development Manager, to have a magical discussion about what it takes to achieve excellence in customer service, hospitality, and company culture.

In this episode, Caitlin and I discuss:

How Caitlin’s career at Disney has shaped her as a person & Skills she’s transferred from Disney to other careers.

The power of taking risks in your career and going outside of your comfort zone professionally.

Advice for pursuing a career abroad at Disney Paris, Tokyo, etc.

How to stay organized, focused, and effective when solving business problems.

Characteristics of magical managers and leaders & Why feedback is a gift.

A glimpse into what it’s like to be a Walt Disney World Ambassador.

Be sure to stick around for the Disney Rapid Fire Questions segment! You won’t want to miss Caitlin’s answers!

Do you wish to connect with our special guest?

Visit Caitlin’s website: www.caitwithoutborders.com

Connect with her on LinkedIn: www.linkedin.com/in/caitlinbusscher

Follow her on Instagram: www.instagram.com/caitoutdoors

Read her Q&A in Attractions Magazine: https://bit.ly/3FmmaEI

Read her Medium article “We Keep Moving Forward – Life After Disney”: https://bit.ly/3oGmrvB

Be sure to hear every conversation about making magic in business on Apple Podcasts, Spotify, and Google!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

So, how do you become a great leader the Disney way? How do you achieve excellence in customer experience and team culture, regardless of what company you work for?

In this episode, Caitlin and I discuss:

How Caitlin’s career at Disney has shaped her as a person & Skills she’s transferred from Disney to other careers.

The power of taking risks in your career and going outside of your comfort zone professionally.

Advice for pursuing a career abroad at Disney Paris, Tokyo, etc.

How to stay organized, focused, and effective when solving business problems.

Characteristics of magical managers and leaders & Why feedback is a gift.

A glimpse into what it’s like to be a Walt Disney World Ambassador.

Be sure to stick around for the Disney Rapid Fire Questions segment! You won’t want to miss Caitlin’s answers!

Do you wish to connect with our special guest?

Visit Caitlin’s website: www.caitwithoutborders.com

Connect with her on LinkedIn: www.linkedin.com/in/caitlinbusscher

Follow her on Instagram: www.instagram.com/caitoutdoors

Read her Q&A in Attractions Magazine: https://bit.ly/3FmmaEI

Read her Medium article “We Keep Moving Forward – Life After Disney”: https://bit.ly/3oGmrvB

Be sure to hear every conversation about making magic in business on Apple Podcasts, Spotify, and Google!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Previous Episode

Impactful Storytelling & Connecting With Your Audience The “Disney Way” w/ Writer & Author, Stacy Barton

Every Disney movie, show, park ride, and themed entertainment experience starts with an idea... but what really brings that idea to life is a writer and storyteller.

Imagine a story you’ve created and developed over time being shown to thousands of people. Imagine them in absolute awe, falling in love with the characters and the storyline. That’s so incredible, it gives me goosebumps!

As a writer of both books and immersive experiences, Stacy Barton loves hearing, seeing, shaping, and sharing stories. She also values how stories come to life with an audience and how that experience impacts them, no matter what age they’re at.

So, what is it like to be a freelance writer that has worked with companies like Seaworld, Ringling Bros., and Disney? How does someone become a successful creative writer and storyteller?

Listen in as I welcome Stacy Barton, writer, and award-winning author, to have a magical discussion about impactful storytelling and connecting with your audience through immersive experiences the “Disney Way.”

In this episode, Stacy and I discuss:

Stacy’s journey to becoming a writer for Disney, SeaWorld, Ringling Bros., and more!

Tips for aspiring Disney writers.

How to connect to your audience and speak to their heart in the age of digital pollution.

The challenges and most fun parts of being a contracted writer or creative.

What the collaborative creative process is like for Disney’s themed entertainment.

Why is hope a theme people are searching for right now?

The connection between business, marketing, and storytelling.

Be sure to stick around for the Disney Rapid Fire Questions segment! You won’t want to miss Stacy’s answers!

Do you wish to connect with our special guest?

Visit Stacy’s website: www.stacybarton.com

Connect with Stacy on LinkedIn: www.linkedin.com/in/stacy-barton-58b7997

Be sure to hear every conversation about making magic in business on Apple Podcasts, Spotify, and Google!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Bippity Boppity Business is not affiliated with the Walt Disney Company or brand. The content of this podcast is meant for educational purposes.

Guests featured in Bippity Boppity Business are voicing personal thoughts and opinions and are not directly representing the Walt Disney World Company or brand.

Next Episode

Infusing Magic and Wonder Into Product Design [featuring Loungefly’s VP of Creative, Liz Desilva]

In 2021, collectible items and products became ALL the rage. From re-selling valuable Pokémon cards to investing in one-of-a-kind pieces of art in the form of NFTs, consumers have entered a new era of buying... and brands have recognized that.

Disney-lovers know better than anyone that pin trading and collecting items is more than a hobby, it’s a lifestyle! So, capitalizing on the concept of products becoming collectibles and creating a cult-like following has caused some companies to grow wildly successful, including Loungefly.

If you’ve walked into a Hot Topic or a Disney store, you’ve likely seen Loungefly’s geeky backpacks. They’re not only adorable, but they’re big business for the leading pop-culture lifestyle brand, Funko. How do they achieve this kind of success? It’s an amazing combination of creativity, innovation, and a leader that encourages infusing wonder into every product design.

Listen in as we welcome Liz DeSilva, the Vice President of Creative at Loungefly and the innovative brain behind the accessories, and its extending brands Loungefly Apparel and Stitch Shoppe, to have a magical discussion about the creative process behind turning products into innovative collectibles, that turn customers into life-long fans.

In this episode, Liz and I discuss:

Liz’s professional career: From girls’ clothing graphic designer to creative executive

How to keep your team aligned with the mission and vision for your organization while working remotely

The research and design process for a creative campaign

How Loungefly’s creative process works & Liz’s role in it

Business growth strategies they used to grow sales by 132% in 2021

Upcoming Loungefly collections [SanRio Sweet Treats, Care Bears, E.T., Valentine's Day, Disney Princess Castle, & Disney Villains Scenes Collections] past & upcoming (Gaston) & Liz’s favorites from the past

Be sure to stick around for the Disney Rapid Fire Questions segment! You won’t want to miss Liz’s answers!

Want to learn more?

- Visit Loungefly’s website: www.loungefly.com

- Follow Loungefly on Instagram: www.instagram.com/loungefly

- Follow them on Twitter: www.twitter.com/Loungefly

- Follow them on TikTok: www.tiktok.com/@loungefly

- Connect with them on Facebook: www.facebook.com/shoploungefly

- Follow Stitch Shoppe by Loungefly on Instagram: www.instagram.com/stitchshoppebyloungefly

Be sure to hear every conversation about making magic in business on Apple Podcasts, Spotify, and Google!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.This episode of Bippity Boppity Business was hosted by Rita Richa.