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Turning the Table

Turning the Table

Adam Lamb

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture. Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges. Sponsored by Evocalize
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Top 10 Turning the Table Episodes

Goodpods has curated a list of the 10 best Turning the Table episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Turning the Table for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Turning the Table episode by adding your comments to the episode page.

Turning the Table - Revamping Your Workforce: How Michael Lennox Transformed Employee Care in Hospitality

Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach.

But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under unfulfilled expectations?

"When in doubt, do right by your team and that'll take you where you need to get to." - Michael Lennox

In this episode, you will be able to:

  • Decode the landscape of the evolving restaurant industry during the current boom.
  • Understand the profound impact of aligning passion with a hospitality career.
  • Grasp the transformative power of open-air spaces in shaping restaurant atmospheres.
  • Uncover the survival tactics and modifications instigated by restaurants during the COVID-19 crisis.
  • Fathom the direct correlation between employee welfare and success in the hospitality ecosystem.

My special guest is Michael Lennox, President of Electric Hospitality.

Meet Michael Lennox, an individual whose drive to actualize his imaginative concepts led him to abandon a professional law career, harness his passion for food, and turn it into acclaimed restaurants under the Electric Hospitality banner.

His locations, such as Ladybird and Muchacho, embody his love for originality and outdoor enjoyment. Michael is passionately committed to finding innovative alternatives to the industry's recurrent obstacles.

His conviction that listening to the 'silent language of the space' can shed light on crafting unique, inviting spaces is a refreshing approach for restaurant owners and managers.

Through his own experience, he exemplifies Turning the Table's essence and offers invaluable insights related to employee retention and improving the hospitality industry.

To learn more about this episode, click here.

The key moments in this episode are:

00:00:00 - The Current State of the Hospitality Industry,

00:02:48 - Introduction to Electric Hospitality,

00:09:43 - Transition from Law to Hospitality,

00:13:16 - Vision and Creativity in Space Transformation,

00:13:40 - Listening to the Space,

00:15:36 - The Need for Change in the Restaurant Industry,

00:19:06 - Going Above and Beyond to Support the Industry,

00:23:12 - Shifting Focus to Workforce Development,

00:26:46 - Compensation and Benefits at Electric Hospitality,

00:29:14 - Setting a New Standard in the Industry,

00:31:59 - Taking Care of Your Team,

00:33:31 - Investing in Skills and Career Development,

00:34:23 - Listening to Employee Feedback,

00:35:14 - The Importance of Growth,

00:35:48 - Fostering Creativity and Core Values,

Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.

Check out the videocast on

Youtube

Linkedin

FB

Support for The Hospitality Industry:

Chowco.org

I Got Your Back

The Burnt Chef Project

Chef Life Coaching

This show is sponsored by: Evocalize

Tomas Stephensen at Podlike co-prod...

Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach.

But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under unfulfilled expectations?

"When in doubt, do right by your team and that'll take you where you need to get to." - Michael Lennox

In this episode, you will be able to:

  • Decode the landscape of the evolving restaurant industry during the current boom.
  • Understand the profound impact of aligning passion with a hospitality career.
  • Grasp the transformative power of open-air spaces in shaping restaurant atmospheres.
  • Uncover the survival tactics and modifications instigated by restaurants during the COVID-19 crisis.
  • Fathom the direct correlation between employee welfare and success in the hospitality ecosystem.

My special guest is Michael Lennox, President of Electric Hospitality.

Meet Michael Lennox, an individual whose drive to actualize his imaginative concepts led him to abandon a professional law career, harness his passion for food, and turn it into acclaimed restaurants under the Electric Hospitality banner.

His locations, such as Ladybird and Muchacho, embody his love for originality and outdoor enjoyment. Michael is passionately committed to finding innovative alternatives to the industry's recurrent obstacles.

His conviction that listening to the 'silent language of the space' can shed light on crafting unique, inviting spaces is a refreshing approach for restaurant owners and managers.

Through his own experience, he exemplifies Turning the Table's essence and offers invaluable insights related to employee retention and improving the hospitality industry.

To learn more about this episode, click here.

The key moments in this episode are:

00:00:00 - The Current State of the Hospitality Industry,

00:02:48 - Introduction to Electric Hospitality,

00:09:43 - Transition from Law to Hospitality,

00:13:16 - Vision and Creativity in Space Transformation,

00:13:40 - Listening to the Space,

00:15:36 - The Need for Change in the Restaurant Industry,

00:19:06 - Going Above and Beyond to Support the Industry,

00:23:12 - Shifting Focus to Workforce Development,

00:26:46 - Compensation and Benefits at Electric Hospitality,

00:29:14 - Setting a New Standard in the Industry,

00:31:59 - Taking Care of Your Team,

00:33:31 - Investing in Skills and Career Development,

00:34:23 - Listening to Employee Feedback,

00:35:14 - The Importance of Growth,

00:35:48 - Fostering Creativity and Core Values,

Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.

Check out the videocast on

Youtube

Linkedin

FB

Support for The Hospitality Industry:

Chowco.org

I Got Your Back

The Burnt Chef Project

Chef Life Coaching

This show is sponsored by: Evocalize

Tomas Stephensen at Podlike co-prod...

play

08/25/23 • 35 min

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Turning the Table - Mastering Localized Marketing: How Evocalize Transforms Restaurant Campaigns
"The one thing that's constant in franchising is that it's always in flux; there's always change happening." ~ Shannon Gewinner

Are you tired of spending hours on marketing campaigns that seem to fall flat?

Have you heard these myths about localized marketing and personalized campaigns?

Let's debunk them together.

Myth #1: Localized marketing is only for big businesses with unlimited resources.

Myth #2: Personalized campaigns are too time-consuming and require advanced technical skills.

Myth #3: These strategies are only effective for online businesses.

Join our guest speakers, JR Hopwood and Shannon Gewinner, as they reveal the truth behind these myths and how localized marketing and personalized campaigns can transform your restaurant's customer engagement and drive better business growth.

In this episode, you will be able to:

1.) Discover how combining data and AI can revolutionize your restaurant's marketing approach.

2.) Uncover the convenience of Evocalize's platform when launching marketing campaigns for restaurant operators.

3.) Delve into the benefits of real-time personalization and locality for a more impact marketing campaign.

4.) Recognize the indispensable role brand consistency and control over messaging play in your marketing longevity.

5.) Learn about the transformative power of localized marketing and personalized campaigns for restaurants.

Our guests for today’s session are the powerhouse duo, JR Hopwood Jr., a savvy solutions consultant at Evocalize, who is instrumental in decoding the mysteries of localized marketing.

With a natural ability to steer businesses towards high-converting strategies, his reputation is undoubtedly high-powered.

On a similar note, Shannon Gewinner lends her expertise as the Vice President of Marketing at Smoothie King and works magic with her data-centered branding techniques. She's known for her stellar strategies and innovative problem-solving skills. Whether your enterprise needs a marketing revamp or a strategic boost, Shannon is the woman for the job.

Learn more about our guests:

Jr Hopwood on Linkedin

Shannon Gewinner on Linkedin

Evocalize


The resources mentioned in this episode are:

Visit the Evocalize website to learn more about the AI-driven platform.

Sign up for a demo or consultation with a Solutions Consultant from Evocalize.

Consider implementing Evocalize if you have a distributed marketing system with multiple locations that are difficult to manage.

Explore the potential of using Evocalize for hotel companies with multiple locations and data points.

Start by identifying the data points you can access and how they can impact your business.

Click here to go to the website for more information, show notes, and links.

Connect with us on Social

Connect with us here:

On Linkedin

On Facebook

On YouTube

On Our Website

Jim Taylor: Benchmark 60

Adam Lamb: Chef Life Coaching

Sponsored by:

Evocalize

Turning the Table is a production of Realignment Hospitality

"The one thing that's constant in franchising is that it's always in flux; there's always change happening." ~ Shannon Gewinner

Are you tired of spending hours on marketing campaigns that seem to fall flat?

Have you heard these myths about localized marketing and personalized campaigns?

Let's debunk them together.

Myth #1: Localized marketing is only for big businesses with unlimited resources.

Myth #2: Personalized campaigns are too time-consuming and require advanced technical skills.

Myth #3: These strategies are only effective for online businesses.

Join our guest speakers, JR Hopwood and Shannon Gewinner, as they reveal the truth behind these myths and how localized marketing and personalized campaigns can transform your restaurant's customer engagement and drive better business growth.

In this episode, you will be able to:

1.) Discover how combining data and AI can revolutionize your restaurant's marketing approach.

2.) Uncover the convenience of Evocalize's platform when launching marketing campaigns for restaurant operators.

3.) Delve into the benefits of real-time personalization and locality for a more impact marketing campaign.

4.) Recognize the indispensable role brand consistency and control over messaging play in your marketing longevity.

5.) Learn about the transformative power of localized marketing and personalized campaigns for restaurants.

Our guests for today’s session are the powerhouse duo, JR Hopwood Jr., a savvy solutions consultant at Evocalize, who is instrumental in decoding the mysteries of localized marketing.

With a natural ability to steer businesses towards high-converting strategies, his reputation is undoubtedly high-powered.

On a similar note, Shannon Gewinner lends her expertise as the Vice President of Marketing at Smoothie King and works magic with her data-centered branding techniques. She's known for her stellar strategies and innovative problem-solving skills. Whether your enterprise needs a marketing revamp or a strategic boost, Shannon is the woman for the job.

Learn more about our guests:

Jr Hopwood on Linkedin

Shannon Gewinner on Linkedin

Evocalize


The resources mentioned in this episode are:

Visit the Evocalize website to learn more about the AI-driven platform.

Sign up for a demo or consultation with a Solutions Consultant from Evocalize.

Consider implementing Evocalize if you have a distributed marketing system with multiple locations that are difficult to manage.

Explore the potential of using Evocalize for hotel companies with multiple locations and data points.

Start by identifying the data points you can access and how they can impact your business.

Click here to go to the website for more information, show notes, and links.

Connect with us on Social

Connect with us here:

On Linkedin

On Facebook

On YouTube

On Our Website

Jim Taylor: Benchmark 60

Adam Lamb: Chef Life Coaching

Sponsored by:

Evocalize

Turning the Table is a production of Realignment Hospitality

play

07/10/23 • 45 min

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Turning the Table - 135: The Promise and Pitfalls of Generative AI for Food and Beverage Operations

There’s a lot of buzz around AI regarding local marketing in the industry.

Without appropriate guardrails from corporate or the parent organization, Generative AI can make recommendations that seem great for franchisees but can break brand guidelines, rules, or even laws.

Given this new ability to drastically increase productivity with AI, the average user lacks sufficient data on their own to mitigate risk sufficiently.

How much do you let the system take action on behalf of franchisees and remove the need for user intervention? To what level should you empower franchisees or enhance tools they interact with directly?

Join Nick Markman - Senior Product Manager at Evocalize, as he explores the spectrum of what to fully automate, what to automate with supervision, and what to allow users the freedom to automate with Generative AI.

Find Out More about Nick & Evocalize:

Nick on Linkedin

Evocalize

Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.

Check out the videocast on

Youtube

Linkedin

FB

Evocalize

Chef Life Coaching

Benchmark 60

in partnership with Realignment Hospitality

Copyright 2023 Realignment Media

There’s a lot of buzz around AI regarding local marketing in the industry.

Without appropriate guardrails from corporate or the parent organization, Generative AI can make recommendations that seem great for franchisees but can break brand guidelines, rules, or even laws.

Given this new ability to drastically increase productivity with AI, the average user lacks sufficient data on their own to mitigate risk sufficiently.

How much do you let the system take action on behalf of franchisees and remove the need for user intervention? To what level should you empower franchisees or enhance tools they interact with directly?

Join Nick Markman - Senior Product Manager at Evocalize, as he explores the spectrum of what to fully automate, what to automate with supervision, and what to allow users the freedom to automate with Generative AI.

Find Out More about Nick & Evocalize:

Nick on Linkedin

Evocalize

Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.

Check out the videocast on

Youtube

Linkedin

FB

Evocalize

Chef Life Coaching

Benchmark 60

in partnership with Realignment Hospitality

Copyright 2023 Realignment Media

play

04/07/23 • 35 min

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Turning the Table - 111: Kelly Featheringham | How to Lead Highly Effective Teams

Part two of our continuing series about leadership best practices for high-performance restaurant teams: "We Before Me."

Executive Leadership Coach & Mentor, Kelly Featheringham AAC, joins Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching to discuss the ABCs of attracting, cultivating, and inspiring team members for maximum organizational impact.

In this episode:

  • Assumptions
  • Boundaries
  • Communication
  • Adaptive Oversight
  • Powers of Observation
  • Secrets to Delegation
  • Building Relationships
  • Consistency Brings Competence

Links Discussed During the Show


Maximizing Team Performance by Mastering Your ABCs

Join Kelly on Linkedin.

Book a Breakthrough Call by clicking here.


Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.

Check out the videocast on

Youtube

Linkedin

FB

Benchmark Sixty sponsors this show; check out their unique staff retention solution

in partnership with Realignment Hospitality

Copyright 2023 Realignment Media

Part two of our continuing series about leadership best practices for high-performance restaurant teams: "We Before Me."

Executive Leadership Coach & Mentor, Kelly Featheringham AAC, joins Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching to discuss the ABCs of attracting, cultivating, and inspiring team members for maximum organizational impact.

In this episode:

  • Assumptions
  • Boundaries
  • Communication
  • Adaptive Oversight
  • Powers of Observation
  • Secrets to Delegation
  • Building Relationships
  • Consistency Brings Competence

Links Discussed During the Show


Maximizing Team Performance by Mastering Your ABCs

Join Kelly on Linkedin.

Book a Breakthrough Call by clicking here.


Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.

Check out the videocast on

Youtube

Linkedin

FB

Benchmark Sixty sponsors this show; check out their unique staff retention solution

in partnership with Realignment Hospitality

Copyright 2023 Realignment Media

play

10/11/22 • 38 min

bookmark
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Turning the Table - 109: Jay Ashton, Founder of The Staff Chair Project: | Restaurant Staff Mental Health Wellness

109: Jay Ashton, the producer and host of the SVK Podcast Network, speaks to Jim Taylor and Adam Lamb about his unique initiative, The Staff Chair, in collaboration with The Brick furniture store to refit restaurant staffrooms into '"wellness rooms."

SVK Podcast

Jay Ashton on Linkedin

The Staff Chair

The Brick

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges.

Sponsored by Benchmark Sixty Restaurant Services

Check out the videocast on

Youtube

Linkedin

FB

This show is sponsored by Benchmark Sixty; check out their unique staff retention solution

In partnership with Realignment Hospitality

Copyright 2023 Realignment Media

Turning the Table, Episode109: Jay Ashton, producer and host of Sysco's SVK Podcast network, restaurant staff wellness, converting staff break rooms into wellness rooms, restaurant industry transformation, adam m lamb, restaurant business embracing changes, Jim Taylor, benchmark sixty, less talk - more action, The Brick furniture store, walking in nature, hospitality mental health wellness, hospitality industry, mental health wellness.

109: Jay Ashton, the producer and host of the SVK Podcast Network, speaks to Jim Taylor and Adam Lamb about his unique initiative, The Staff Chair, in collaboration with The Brick furniture store to refit restaurant staffrooms into '"wellness rooms."

SVK Podcast

Jay Ashton on Linkedin

The Staff Chair

The Brick

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges.

Sponsored by Benchmark Sixty Restaurant Services

Check out the videocast on

Youtube

Linkedin

FB

This show is sponsored by Benchmark Sixty; check out their unique staff retention solution

In partnership with Realignment Hospitality

Copyright 2023 Realignment Media

Turning the Table, Episode109: Jay Ashton, producer and host of Sysco's SVK Podcast network, restaurant staff wellness, converting staff break rooms into wellness rooms, restaurant industry transformation, adam m lamb, restaurant business embracing changes, Jim Taylor, benchmark sixty, less talk - more action, The Brick furniture store, walking in nature, hospitality mental health wellness, hospitality industry, mental health wellness.

play

10/02/22 • 31 min

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Turning the Table - 105: Alison Anne | Hospitality Leadership Coach on Mission Critical Skills

Alison Anne of Restaurant Revolution, a hospitality transformational leadership coach and mentor, joins Jim Taylor of Benchmark Sixty Restaurant Services and Adam Lamb to talk about what she and her company are doing to address the leadership gap in most traditional restaurant operations.

You can find out more about Alsion Anne by clicking Restaurant Revolution

  • "Coaches Lead, Leaders Coach'
  • Jim's training path with Cactus Cafe
  • "Feed - Foreward" and being willing to receive feedback.
  • Alison's Step Zero is "Letting go of the habit of attitude to become a better leader."
  • Getting over the fear of being fired to step into inner leadership.
  • Just Notice.
  • " I try to enter into each relationship with the mindset of the person I want to be in 3, 5 10 years. How would they react to this situation."
  • "No time to train? Way too busy? I get it, BUT
  • The reality is that nothing will change until we change it."
  • Our cultures are directly affected by how we use our time.
  • All it takes is 5 minutes a day and a willingness to interrupt the story that you've been telling yourself.

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges.

Sponsored by Benchmark Sixty Restaurant Services

Check out the videocast on

Youtube

Linkedin

FB

This show is sponsored by Benchmark Sixty; check out their unique staff retention solution.

In partnership with Realignment Hospitality

Alison Anne of Restaurant Revolution, a hospitality transformational leadership coach and mentor, joins Jim Taylor of Benchmark Sixty Restaurant Services and Adam Lamb to talk about what she and her company are doing to address the leadership gap in most traditional restaurant operations.

You can find out more about Alsion Anne by clicking Restaurant Revolution

  • "Coaches Lead, Leaders Coach'
  • Jim's training path with Cactus Cafe
  • "Feed - Foreward" and being willing to receive feedback.
  • Alison's Step Zero is "Letting go of the habit of attitude to become a better leader."
  • Getting over the fear of being fired to step into inner leadership.
  • Just Notice.
  • " I try to enter into each relationship with the mindset of the person I want to be in 3, 5 10 years. How would they react to this situation."
  • "No time to train? Way too busy? I get it, BUT
  • The reality is that nothing will change until we change it."
  • Our cultures are directly affected by how we use our time.
  • All it takes is 5 minutes a day and a willingness to interrupt the story that you've been telling yourself.

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges.

Sponsored by Benchmark Sixty Restaurant Services

Check out the videocast on

Youtube

Linkedin

FB

This show is sponsored by Benchmark Sixty; check out their unique staff retention solution.

In partnership with Realignment Hospitality

play

09/01/22 • 31 min

bookmark
plus icon
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Turning the Table - 110: Building Highly Effective Hospitality Teams

Corporate Chef Ryan Dodge and Restauranteur Doug Newhook join Jim Taylor of Benchmark Sixty and Adam Lamb of Realignment Hospitality to discuss building highly effective restaurant teams and balancing the equation of motivation versus inspiration.

Connect with Doug or Chef Ryan by clicking this link

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges.

Sponsored by Benchmark Sixty Restaurant Services

Check out the videocast every Thursday at 12N ET

Youtube

Linkedin

FB

Benchmark Sixty sponsors this show; check out their unique staff retention solution

In partnership with Realignment Hospitality

Copyright 2023 Realignment Media

Corporate Chef Ryan Dodge and Restauranteur Doug Newhook join Jim Taylor of Benchmark Sixty and Adam Lamb of Realignment Hospitality to discuss building highly effective restaurant teams and balancing the equation of motivation versus inspiration.

Connect with Doug or Chef Ryan by clicking this link

Turning the Table Is the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.

Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry's most persistent challenges.

Sponsored by Benchmark Sixty Restaurant Services

Check out the videocast every Thursday at 12N ET

Youtube

Linkedin

FB

Benchmark Sixty sponsors this show; check out their unique staff retention solution

In partnership with Realignment Hospitality

Copyright 2023 Realignment Media

play

10/06/22 • 40 min

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Turning the Table - Unlocking the Power of Mentorship: Creating a Fulfilling Work Environment in Food Service | Jeff Jamieson

Does this sound familiar?

You've been told to offer higher salaries or bonuses to improve employee retention, but it's not working. The pain of losing valuable team members and struggling to create a satisfying work environment is real.

In this episode, we'll explore a more effective approach - the power of mentorship in fostering loyalty and a fulfilling workplace.

Our special guest is Jeff Jamieson of Hangry Panda Hospitality in Calgary, Canada.

He's a passionate trailblazer in the hospitality industry, with deep roots that started at the age of 16 in Regina, Saskatchewan.

Now an industry veteran, Jeff has accumulated vast experience through various roles, eventually leading to him co-owning award-winning restaurant ventures. From humble beginnings as a dishwasher, Jeff's commitment to creating memorable dining experiences, and his emphasis on teamwork and integrity, can be attributed to insights from his mentors.

These values, combined with his remarkable entrepreneurial journey, make Jeff an excellent resource for those eager to harness the power of mentorship and create a fulfilling work environment.

Your Key Takeaways Will Be:

● Decipher the influential value of mentors in forging a successful hospitality environment.

● Break down the essence of enduring flexibility and resilience amidst obstacles.

● Comprehend the importance of employee mentoring and guidance in forging a gratifying work atmosphere.

● Acknowledge Gen Z's emphasis on work-life balance and the quest for job fulfillment.

● Unravel the significance of teamwork and independence in facilitating employee enhancement and business supervision.

To check out this episode in detail, including links to all of our research, resources we spoke about on the show, and more, click here.

Subscribe to our weekly Linkedin Newsletter and join over 2K other hospitality professionals, just like you at: https://bit.ly/3rrb6nX

Key Moments in the Conversation:

(00:00:02) - The Importance of Mentors

(00:02:19) - Celebrating Mentors

(00:06:00) -Jeff Jameson's Journey

(00:09:59) - Growth and Opportunities

(00:10:59) - The Resilience of Calgary Operators

(00:15:51) - The Intimacy of a Small Bar

(00:16:18) - Christmas Pop-Up Magic

(00:18:01) - The Importance of Mentors

(00:21:39) - Creating a Supportive Work Environment

(00:25:19) - Work-Friendship Balance

(00:32:32) - Good Retention in the Business

(00:33:38) - Mentorship and Finding Meaning

(00:35:43) - Gen Z's Impact on the Restaurant Industry

(00:38:10) - Shift in Perspective on Gen Z

(

Does this sound familiar?

You've been told to offer higher salaries or bonuses to improve employee retention, but it's not working. The pain of losing valuable team members and struggling to create a satisfying work environment is real.

In this episode, we'll explore a more effective approach - the power of mentorship in fostering loyalty and a fulfilling workplace.

Our special guest is Jeff Jamieson of Hangry Panda Hospitality in Calgary, Canada.

He's a passionate trailblazer in the hospitality industry, with deep roots that started at the age of 16 in Regina, Saskatchewan.

Now an industry veteran, Jeff has accumulated vast experience through various roles, eventually leading to him co-owning award-winning restaurant ventures. From humble beginnings as a dishwasher, Jeff's commitment to creating memorable dining experiences, and his emphasis on teamwork and integrity, can be attributed to insights from his mentors.

These values, combined with his remarkable entrepreneurial journey, make Jeff an excellent resource for those eager to harness the power of mentorship and create a fulfilling work environment.

Your Key Takeaways Will Be:

● Decipher the influential value of mentors in forging a successful hospitality environment.

● Break down the essence of enduring flexibility and resilience amidst obstacles.

● Comprehend the importance of employee mentoring and guidance in forging a gratifying work atmosphere.

● Acknowledge Gen Z's emphasis on work-life balance and the quest for job fulfillment.

● Unravel the significance of teamwork and independence in facilitating employee enhancement and business supervision.

To check out this episode in detail, including links to all of our research, resources we spoke about on the show, and more, click here.

Subscribe to our weekly Linkedin Newsletter and join over 2K other hospitality professionals, just like you at: https://bit.ly/3rrb6nX

Key Moments in the Conversation:

(00:00:02) - The Importance of Mentors

(00:02:19) - Celebrating Mentors

(00:06:00) -Jeff Jameson's Journey

(00:09:59) - Growth and Opportunities

(00:10:59) - The Resilience of Calgary Operators

(00:15:51) - The Intimacy of a Small Bar

(00:16:18) - Christmas Pop-Up Magic

(00:18:01) - The Importance of Mentors

(00:21:39) - Creating a Supportive Work Environment

(00:25:19) - Work-Friendship Balance

(00:32:32) - Good Retention in the Business

(00:33:38) - Mentorship and Finding Meaning

(00:35:43) - Gen Z's Impact on the Restaurant Industry

(00:38:10) - Shift in Perspective on Gen Z

(

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07/21/23 • 54 min

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Turning the Table - AI Strategies for Smarter Restaurant Operations Balancing Automation and Human Touch

Unleash the Power of AI: Join Adam Lamb and Jim Taylor as they navigate the tantalizing potential and cautionary pitfalls of AI in the restaurant industry, aiming to empower operators while preserving the essential human touch.

But here's the unexpected twist: what if AI could also solve one of your biggest challenges?

Stay tuned to discover how AI can transform your restaurant and your entire approach to success.

"Specialization is so important because it's what you get known for, and people will start talking." - Jim Taylor.

Delve into the profound impact of AI on the restaurant industry, and why ignorance of it can be your business's pitfall.



The key moments in this episode are:

(00:00:00) - Breaking News: FTC Opens Investigation into Chat GPT Maker

(00:01:02) - AI Already in Our Lives

(00:03:09) - Hallucination and the Risks of AI

(00:07:20) - The Power of AI in Responding to Yelp Reviews

(00:08:28) - Exploring Chat GPT Capabilities and Applications

(00:15:25) - Understanding ROI and Budgeting for AI Technology

(00:16:09) - Customization and Engagement with AI Platforms

(00:19:19) - AI for Labor Shortages and Automation

(00:22:34) - Opportunities and Challenges of AI in Scheduling

(00:25:09) - AI in Customer Interaction and Service

(00:31:32) - Focusing on Hospitality with AI

(00:32:30) - Technology and Data Overload

(00:33:09) - Technology as a Solution

(00:33:35) - Thanking the Listeners

(00:34:09) - Call to Action

To learn more about this episode, including bonuses, links mentioned in the show and additional resources, click here.

This show is sponsored by Evocalize.

Turning the Table is a production of Realignment Media.

Please note show notes may contain affiliate links:

This Podcast is produced using Capsho; to get your show to sound this good, grab your 14-day free trial by clicking here.

Podpage makes our show look as good as it sounds; find out how easy a website builder can be and get 20% off your first month by clicking here.

Unleash the Power of AI: Join Adam Lamb and Jim Taylor as they navigate the tantalizing potential and cautionary pitfalls of AI in the restaurant industry, aiming to empower operators while preserving the essential human touch.

But here's the unexpected twist: what if AI could also solve one of your biggest challenges?

Stay tuned to discover how AI can transform your restaurant and your entire approach to success.

"Specialization is so important because it's what you get known for, and people will start talking." - Jim Taylor.

Delve into the profound impact of AI on the restaurant industry, and why ignorance of it can be your business's pitfall.



The key moments in this episode are:

(00:00:00) - Breaking News: FTC Opens Investigation into Chat GPT Maker

(00:01:02) - AI Already in Our Lives

(00:03:09) - Hallucination and the Risks of AI

(00:07:20) - The Power of AI in Responding to Yelp Reviews

(00:08:28) - Exploring Chat GPT Capabilities and Applications

(00:15:25) - Understanding ROI and Budgeting for AI Technology

(00:16:09) - Customization and Engagement with AI Platforms

(00:19:19) - AI for Labor Shortages and Automation

(00:22:34) - Opportunities and Challenges of AI in Scheduling

(00:25:09) - AI in Customer Interaction and Service

(00:31:32) - Focusing on Hospitality with AI

(00:32:30) - Technology and Data Overload

(00:33:09) - Technology as a Solution

(00:33:35) - Thanking the Listeners

(00:34:09) - Call to Action

To learn more about this episode, including bonuses, links mentioned in the show and additional resources, click here.

This show is sponsored by Evocalize.

Turning the Table is a production of Realignment Media.

Please note show notes may contain affiliate links:

This Podcast is produced using Capsho; to get your show to sound this good, grab your 14-day free trial by clicking here.

Podpage makes our show look as good as it sounds; find out how easy a website builder can be and get 20% off your first month by clicking here.

play

07/18/23 • 34 min

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Turning the Table - Jaime Mansour | Elevate Your Restaurant's Performance through Communication and Trust

"Don't focus on the PNL to manage the PNL; focus on your people." ~ Jaime Mansour

Do you want to create a thriving restaurant business with a motivated and loyal staff?

Are you searching for a proven solution to improve employee retention and boost your business performance?

Look no further!

In this session, we have a special guest, Jaime Mansour, VP of Operations at True Food Kitchen, who will be unveiling the key to achieving this desired outcome. Jaime will be sharing a powerful strategy to enhance communication, foster trust, and establish accountability within the restaurant industry, leading to a highly efficient and successful business.

Get ready to unlock the secret to building a strong team and achieving exceptional results in your restaurant!

In this episode, you will be able to:

  • Delve into the importance of company culture and investing in employee development for business advancement.
  • Decode the dynamics of effective communication, trust-building, and responsibility within the restaurant industry.
  • Investigate the correlation between granting workplace freedom and workforce retention.
  • Recognize the significance of employee benefits and mental health initiatives, especially in the hospitality industry.
  • Unravel the best practices for assessing and managing workloads for a productive and stress-free environment.

To dive deeper into this episode, click here.

"Don't focus on the PNL to manage the PNL; focus on your people." ~ Jaime Mansour

Do you want to create a thriving restaurant business with a motivated and loyal staff?

Are you searching for a proven solution to improve employee retention and boost your business performance?

Look no further!

In this session, we have a special guest, Jaime Mansour, VP of Operations at True Food Kitchen, who will be unveiling the key to achieving this desired outcome. Jaime will be sharing a powerful strategy to enhance communication, foster trust, and establish accountability within the restaurant industry, leading to a highly efficient and successful business.

Get ready to unlock the secret to building a strong team and achieving exceptional results in your restaurant!

In this episode, you will be able to:

  • Delve into the importance of company culture and investing in employee development for business advancement.
  • Decode the dynamics of effective communication, trust-building, and responsibility within the restaurant industry.
  • Investigate the correlation between granting workplace freedom and workforce retention.
  • Recognize the significance of employee benefits and mental health initiatives, especially in the hospitality industry.
  • Unravel the best practices for assessing and managing workloads for a productive and stress-free environment.

To dive deeper into this episode, click here.

play

10/03/23 • 41 min

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FAQ

How many episodes does Turning the Table have?

Turning the Table currently has 54 episodes available.

What topics does Turning the Table cover?

The podcast is about How To, Podcasts, Education and Business.

What is the most popular episode on Turning the Table?

The episode title 'Scot Turner | Why Investing in Training and Development Leads to Greater Employee Satisfaction' is the most popular.

What is the average episode length on Turning the Table?

The average episode length on Turning the Table is 38 minutes.

How often are episodes of Turning the Table released?

Episodes of Turning the Table are typically released every 7 days.

When was the first episode of Turning the Table?

The first episode of Turning the Table was released on Aug 18, 2022.

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