
Tim Dunn, CEO and Founder at eSpyder Ltd
03/29/21 • 45 min
We are glad to invite Tim Dunn, CEO and Founder at eSpyder, to join the 9th episode of SaaS Leadership Stories to share his thoughts around how a “customer first” mindset could be one of the keys leading to success.
Top 3 tips from Tim:
- Proactively engage with your customers. Ensuring your clients derive value from your offering is critical to the health of your key metrics such as ARR, retention and spend per customer.
- Have a clear aspiration for the company culture and ethos. Always hire individuals that fit your company culture without compromise.
- Don’t be afraid to hire people that are more talented than you and create a safe environment where it’s okay to make mistakes - as long as you learn to address them as a team.
Click the play button now and enjoy the show!
We are glad to invite Tim Dunn, CEO and Founder at eSpyder, to join the 9th episode of SaaS Leadership Stories to share his thoughts around how a “customer first” mindset could be one of the keys leading to success.
Top 3 tips from Tim:
- Proactively engage with your customers. Ensuring your clients derive value from your offering is critical to the health of your key metrics such as ARR, retention and spend per customer.
- Have a clear aspiration for the company culture and ethos. Always hire individuals that fit your company culture without compromise.
- Don’t be afraid to hire people that are more talented than you and create a safe environment where it’s okay to make mistakes - as long as you learn to address them as a team.
Click the play button now and enjoy the show!
Previous Episode

Nicolas Speeckaert, Founder & Managing Partner at Skeeled.com
We are pleased to invite Nicolas Speeckaert, the Founder and Managing partner at Skeeled.com to share his industrial experiences about developing a Saas startup and the effectiveness of the innovative Recruiting Software assist in the recruiting process.
Key highlights:
- The top tips to grow a successful startup company in a competitive market
- The top three metrics to evaluate the performances of the business
- The future trends at Skeeled.com and in the tech industry
Don't miss it! Click the play button to keep up with the latest trends!
Next Episode

Zandra Moore, CEO and Co-Founder at Panintelligence
Join our talk with Zandra Moore, CEO and Co-Founder at Panintelligence to explore the keys to building up a successful company and the top three matrices when evaluating your business performances. Listen to Zandra’s pro tips around starting a SaaS business:
- Always understand the priorities of your business. Focus first on the most urgent and important affairs in the business.
- Stay in tune with the latest market trends. Constantly check the customer needs to ensure your products are updated.
- Failing fast is fine, but always be innovative and willing to take risks and introduce new technology.
To find more insights, listen to the 10th episode of zsah’s SaaS Leadership Stories now!
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