Unpacking Travel: Hospitality Talks with Amadeus

This special episode is the first in our new miniseries with acclaimed author, speaker, consultant, and leadership expert Taylor Scott: Leading with Hospitality.

We explore how the current pandemic has driven an industry-wide re-focus on the human element of hospitality. We also examine ways you can better connect with yourself in a workplace with fewer resources, and how to engage and connect with others on your teams using emotionally intelligent practices.

Stay tuned for the next episode in the miniseries. We will dive into how to improve your one-on-one meetings with your teams. If you enjoyed this episode, check out Taylor's new book: Lead with Hospitality.

In this episode, Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach provide exclusive insight into the latest in corporate travel, the current GDS booking trends, and why both corporate and leisure travelers are still booking within seven days or less. We also dive into what the rest of the Fall and Winter seasons will look like for hoteliers as international travel continues to open up.

In this episode, we sit down with Jon Davis, Chief Technology Officer at Village Hotels, to learn how his teams were able to diversify their offerings and launch a fully-evolved loyalty program to better suit their most profitable business segments. We also take a closer look at how technology and data allowed Village Hotels to reopen while still giving guests the same level of service they have come to expect, and how hoteliers can adapt these concepts regardless of size or budget.
For more information, visit www.amadeus-hospitality.com/podcast.

In this episode, we talk with acclaimed author, speaker, and hospitality industry veteran Taylor Scott about why this pandemic has refueled a focus on emotional intelligence in the hotel industry. We then dive into the first steps to take to improve your emotional intelligence as a leader during recovery by leading with hospitality.
To find out more about how you can lead with hospitality, check out Taylor’s new book.

For more information, visit www.amadeus-hospitality.com/podcast.

In this episode, we sit down with Ford Blakely, the founder of Zingle, to discuss the current state, emerging trends, and areas of opportunity for contactless technology. We learn how text messages and digital communication channels are enabling better, faster, and safer experiences by creating physical distance between hotel staff and guests; a key element that has evolved from a “nice to have” to a “must-have” over the course of the pandemic.
For more information, visit www.amadeus-hospitality.com/podcast.