Evolving the Guest Experience Through Digital Communication with Ford Blakely

04/23/21 • 28 min

Unpacking Travel: Hospitality Talks with Amadeus

In this episode, we sit down with Ford Blakely, the founder of Zingle, to discuss the current state, emerging trends, and areas of opportunity for contactless technology. We learn how text messages and digital communication channels are enabling better, faster, and safer experiences by creating physical distance between hotel staff and guests; a key element that has evolved from a “nice to have” to a “must-have” over the course of the pandemic.
For more information, visit www.amadeus-hospitality.com/podcast.

Previous Episode

Understanding Clear Historical Context and Shifting Booking Trends to Build Your Plan with Katie Moro and John Hach

In this episode, Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach discuss two uncertainties around the industry's recovery. First, we discuss the challenges with using 2020 data as a comparison to 2021 performance. Then we dive into the current booking trends and what we are currently seeing as we move through spring and summer.

For more information, visit www.amadeus-hospitality.com/podcast.

Next Episode

Problem Solving Through the Pandemic and Building a Culture of Creativity with Shane Green

In this episode, we are joined by world-renowned speaker, author, and television personality Shane Green. We discuss the importance of understanding the moments that matter in a guest's journey and incorporating the human element as the foundation of a hospitality business. We also talk about how to build a culture of creativity, problem-solving, and excellence at your property to navigate through the pandemic and beyond.
For more information, visit www.amadeus-hospitality.com/podcast.