Ep019-Going to the Gemba

03/17/22 • 16 min

Going to the Gemba is part of Leader Standard Work. Leaders at CCHMC can and should go to where their teams are working, to see the work, understand the work, ask questions about the work, and learn from those who do the work.

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Ep018-How to Huddle

Our clinical teams often huddle up before a shift to discuss the day’s work. Our non-clinical teams can and should do the same thing. Maybe it’s once at the beginning of the week, maybe it’s in the middle of the week. Maybe it should be both.

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Ep020 05-2023 Maggie Kettler

Maggie Kettler is a Sr. Clinical Director in our Audiology department. She talks with Deb Lambert, who is part of our Organization Development team, about appreciating and communicating with her team. Hint: it goes both ways and chocolate makes an appearance.