'The Future of Work: How to Build High Performance Teams in Turbulent Times' with Richard Skippon, EY

03/21/23 • 57 min

The Way Forward Webcasts with Leon Goren

We were thrilled to have Richard Skippon, Partner at EY who leads the Workforce Advisory Practice in Canada, speak to our community in June of 2022 about the challenges and opportunities in the labour market as well as how to retain and engage your employees.
Over his 25-year career, Richard has held HR leadership roles in both industry and professional services organizations. As part of his practice at EY, he supports clients in achieving business outcomes through effective alignment of their organizations’ and people. Key areas of focus for the practice include the evolution of talent in response to digital transformation, change management, culture, human resources strategy, and organization structure design.
PEO Leadership provides its business community the ability to leverage its collective knowledge, experience and network; to challenge and be challenged in a high disclosure, objective and trusted environment through a combination of Peer Advisory Boards, One-on-One Coaching, and Thought Leadership Executive Networking Events - all for the purpose of enhancing the personal and professional lives of its members.

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'Winning On Purpose' with Fred Reichheld, Founder of NPS

We are very excited to have Fred Reichheld, the creator of the Net Promoter system of management and the founder of Bain & Company’s Loyalty practice, as our special guest on The Way Forward podcast series. Fred is known for “putting loyalty economics on the map” and is a trusted expert in customer loyalty.

Two thirds of the Fortune 1000 now use Net Promoter Score (NPS), the world’s leading customer success and loyalty framework. Companies that achieve the highest NPS in their industry consistently beat the stock market over the past decade, with annual returns of 26%+, and outperform the vast majority of private equity funds. The very best return across the universe of funds and ETFs tracked by Morningstar barely reached 19% over the decade.

The issue at hand is that a July 2021 Bain & Co. survey of business executives revealed that only 10% of business leaders believe the primary purpose of their company is to enrich the lives of their customers. 90% of today’s executives dismiss the unbeatable advantages of a customer-centered purpose, which is sine qua non of loyalty leadership.

In his latest book, Winning on Purpose, Fred Reichheld shows why all businesses should make enriching the lives of customers their primary purpose. It’s the best way to ensure sustainable growth, happily fulfilled employees, and robust investor returns. He unveils Net Promoter 3.0 – updated for our current business and social environment and introduces Bain’s latest invention, Earned Growth, which provides an accounting-based twin for Net Promoter Score.

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Inflation & Investing: David Rosenberg, Former Chief Economist, Merrill Lynch & Gluskin Sheff + Assocs

PEO Leadership 2022 Conference - Special thanks to Focus Asset Management for making this fireside chat possible! David Rosenberg provides advice to 2,600 clients, both retail and institutional, across 40 countries. He is the founder and president of Rosenberg Research, an economic and financial market consulting firm he established in January 2020. Prior to creating his own company, David was chief economist and strategist at Gluskin Sheff + Associates from 2009 to 2019. Prior to that, from 2000 to 2009, he was at Merrill Lynch, where for the first two years he was chief Canadian economist and strategist based out of Toronto; for the last seven he was Chief North American economist at Merrill Lynch in New York, where he was consistently ranked in the top three of Wall Street economists polled by the annual Institutional Investors survey.
PEO Leadership provides its business community the ability to leverage its collective knowledge, experience and network; to challenge and be challenged in a high disclosure, objective and trusted environment through a combination of Peer Advisory Boards, One-on-One Coaching, and Thought Leadership Executive Networking Events - all for the purpose of enhancing the personal and professional lives of its members.

The Way Forward Webcasts with Leon Goren - 'The Future of Work: How to Build High Performance Teams in Turbulent Times' with Richard Skippon, EY

Transcript

Leon Goren00:00:00.000

Good afternoon, everyone. I'm Leon Goren, CEO of PEO Leadership. And I'd like to welcome all our members, alumni, and special guests to this very special in-person,Eye of the Executive event focused on the future of work: how to build high performing and engaged teams in turbulent times. A couple of months back, I sat in a few of our advisory board and asked our members the number one issue on the top of their mind. Certainly we heard about infl