Are you overengineering the client experience?
02/23/24 • 19 min
Episode 63 - Are you overengineering the client experience?
In this episode, we tackle the subject of 'overengineering' in client experiences. Highlighting the often-overlooked concept that less can sometimes indeed be more, we broach the importance of ensuring simplicity and efficiency in our business practices. Drawing from personal accounts, we uncover how well-intentioned efforts to enhance experiences can sometimes culminate in wasted resources and suboptimal outcomes. We stress the need to truly understand what our clients require, rather than making assumptions or overloading our services to substantiate the price point. After sharing our personal missteps, we underline the significance of valuing functionality above aesthetics and concentrating on delivering client value in a practical, resource-friendly way.
Join us on Monday for the next Message & Momentum Weekly session: https://thevisibleclub.com/messageandmomentum
Angela and Anke unpack crucial but often overlooked topics to help you get found and noticed by your ideal clients, AND we open up the floor for hot seat coaching and Q&A, so you get YOUR questions answered.
To find out more about us and The Visible Coaches Podcast, visit thevisiblecoachespodcast.com where you'll also hear about free events we offer to help introverted coaches make their mark in an extrovert's world.
If you love planning and taking notes to stay organized and make progress, get your copy of our Become More Visible Journal.
To get clarity on YOUR next step towards more visibility and business success, book a call with Angela.
************
Episode 63 - Are you overengineering the client experience?
In this episode, we tackle the subject of 'overengineering' in client experiences. Highlighting the often-overlooked concept that less can sometimes indeed be more, we broach the importance of ensuring simplicity and efficiency in our business practices. Drawing from personal accounts, we uncover how well-intentioned efforts to enhance experiences can sometimes culminate in wasted resources and suboptimal outcomes. We stress the need to truly understand what our clients require, rather than making assumptions or overloading our services to substantiate the price point. After sharing our personal missteps, we underline the significance of valuing functionality above aesthetics and concentrating on delivering client value in a practical, resource-friendly way.
Join us on Monday for the next Message & Momentum Weekly session: https://thevisibleclub.com/messageandmomentum
Angela and Anke unpack crucial but often overlooked topics to help you get found and noticed by your ideal clients, AND we open up the floor for hot seat coaching and Q&A, so you get YOUR questions answered.
To find out more about us and The Visible Coaches Podcast, visit thevisiblecoachespodcast.com where you'll also hear about free events we offer to help introverted coaches make their mark in an extrovert's world.
If you love planning and taking notes to stay organized and make progress, get your copy of our Become More Visible Journal.
To get clarity on YOUR next step towards more visibility and business success, book a call with Angela.
************
Previous Episode
The Magic of Margin - How to Stop Leaving Everything to the Last Minute
Episode 62 - The Magic of Margin - How to Stop Leaving Everything to the Last Minute
In this episode, we discuss the concept of 'margin' as it applies to life and time management. It's about giving yourself plenty of room for unexpected occurrences and not leaving everything to the last minute. Using our personal experiences, we delve into how a lack of margin can result in persistent stress, inability to enjoy free time, and failure in more significant projects. We also touch on how embracing margin in life and work can lead to a sense of accomplishment, consistent results, and overall improved productivity. Here is an invitation for you: reflect on areas in your life where you could benefit from the practice of 'margin'.
Join us on Monday for the next Message & Momentum Weekly session: https://thevisibleclub.com/messageandmomentum
Angela and Anke unpack crucial but often overlooked topics to help you get found and noticed by your ideal clients, AND we open up the floor for hot seat coaching and Q&A, so you get YOUR questions answered.
To find out more about us and The Visible Coaches Podcast, visit thevisiblecoachespodcast.com where you'll also hear about free events we offer to help introverted coaches make their mark in an extrovert's world.
If you love planning and taking notes to stay organized and make progress, get your copy of our Become More Visible Journal.
To get clarity on YOUR next step towards more visibility and business success, book a call with Angela.
************
Next Episode
Should You Really Batch All Your Content?
Episode 64 - Should You Really Batch All Your Content?
In this podcast episode of 'Visible Coaches', we discuss the advantages and disadvantages of content batching, essentially creating large amounts of content in advance. We argue that while this approach works for some people, it can be overwhelming for others who prefer to be more responsive and ‘in-the-moment’. We recommend you figure out YOUR preferred method depending on the nature of the task - whether it requires creativity and freshness (agile) or can be repetitive (static). Our conversation emphasizes the importance of giving oneself permission to do things in a way that aligns with personal energy levels, work style and sense of purpose.
Join us on Monday for the next Message & Momentum Weekly session: https://thevisibleclub.com/messageandmomentum
Angela and Anke unpack crucial but often overlooked topics to help you get found and noticed by your ideal clients, AND we open up the floor for hot seat coaching and Q&A, so you get YOUR questions answered.
To find out more about us and The Visible Coaches Podcast, visit thevisiblecoachespodcast.com where you'll also hear about free events we offer to help introverted coaches make their mark in an extrovert's world.
If you love planning and taking notes to stay organized and make progress, get your copy of our Become More Visible Journal.
To get clarity on YOUR next step towards more visibility and business success, book a call with Angela.
************
The Visible Coaches Podcast - Are you overengineering the client experience?
Transcript
Welcome to the Visible Coaches podcast. I'm Angela Durant, and you'll meet Anke Herrmann a little later. Between us, we have 30 years of business experience. We've started and grown our businesses from nothing but an idea, learning to play to our strengths as introverts. See in what often feels like an extrovert world. If you have ever felt any resistance to how others tell you you have to market yourself or bury your soul on social media just to get clients, then thi
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