S2 Ep 2. From Special Ed Teacher to Customer Experience Manager with Shaine Frazier
09/17/24 • 32 min
Learn about the secrets of a successful career transition as I chat with Shaine Frazier, a former New York City Special Education Teacher turned UX and Customer Experience Design expert. Shane shares his journey from classroom discontent to his thriving new role in tech, including the pivotal moments of self-study, LinkedIn networking, and professional certifications that made it all possible. With a background rich in psychology, web design, and entrepreneurship, Shaine reveals how these skills formed the foundation for his career pivot, and how his experience with neurodivergent students parallels UX research. He also shares the significant boost in work-life balance his new role offers.
Don't miss this inspiring episode filled with practical advice for anyone considering a leap from education to the tech world.
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Get in touch with Shaine: Instagram s.d.fraizer and LI: at Shaine Frazier.
Get in touch with Maleeka Catlin on Linkedin.
Bio:
Shaine Fraizer was born and raised in the Bronx. He is former Special Education Teacher with a unique journey from education to web design, to user experience design, cumulating in his current role as a Digital Customer Experience (CX) Manager.
Shaine studied psychology at New York Tech, where he gained early teaching experience as a program facilitator with Changing the Odds, mentoring teens on mental health and positive sexual behavior. This sparked his passion for education.
After earning his degree, Shaine pursued Educational Psychology at Columbia University's Teachers College but soon joined the NYC Teaching Fellows, serving Bronx students for five years. During this time, he ventured into web design, creating platforms for his own short-term rental business and an e-commerce company, Science.Teacher.Mom.
His growing interest in UX design led him to complete Google’s Professional UX Design Certification on Coursera. Combining this knowledge with his web design experience, Shaine secured a role as Digital Customer Experience Manager at AIG.
Text Me! 📱I’d love to hear from you! Click here to send me a message.
*Click the Support the Show link above to become a UXTP Premium Member and join the monthly Q & A for members only! Thanks for the love!
Resources:
- Follow us on Linkedin, Instagram, and YouTube for daily updates and tips.
- Grab your free UX transferable skills cheat sheet to get started on your transition journey to UX.
- Ready to find balance and unleash your creativity? Explore uxteacherprep.com to see how we can support you.
- Subscribe to our email list to be the first to receive updates about workshops and networking events.
- Want to be a guest on the show or know someone who’d be a great guest? Sign up here.
- Have ideas for a podcast topic you want to hear next? Email us at [email protected].
- Don’t forget to scroll down and leave a ⭐️⭐️⭐️⭐️⭐️review. Thanks for listening!
Learn about the secrets of a successful career transition as I chat with Shaine Frazier, a former New York City Special Education Teacher turned UX and Customer Experience Design expert. Shane shares his journey from classroom discontent to his thriving new role in tech, including the pivotal moments of self-study, LinkedIn networking, and professional certifications that made it all possible. With a background rich in psychology, web design, and entrepreneurship, Shaine reveals how these skills formed the foundation for his career pivot, and how his experience with neurodivergent students parallels UX research. He also shares the significant boost in work-life balance his new role offers.
Don't miss this inspiring episode filled with practical advice for anyone considering a leap from education to the tech world.
--------------
Get in touch with Shaine: Instagram s.d.fraizer and LI: at Shaine Frazier.
Get in touch with Maleeka Catlin on Linkedin.
Bio:
Shaine Fraizer was born and raised in the Bronx. He is former Special Education Teacher with a unique journey from education to web design, to user experience design, cumulating in his current role as a Digital Customer Experience (CX) Manager.
Shaine studied psychology at New York Tech, where he gained early teaching experience as a program facilitator with Changing the Odds, mentoring teens on mental health and positive sexual behavior. This sparked his passion for education.
After earning his degree, Shaine pursued Educational Psychology at Columbia University's Teachers College but soon joined the NYC Teaching Fellows, serving Bronx students for five years. During this time, he ventured into web design, creating platforms for his own short-term rental business and an e-commerce company, Science.Teacher.Mom.
His growing interest in UX design led him to complete Google’s Professional UX Design Certification on Coursera. Combining this knowledge with his web design experience, Shaine secured a role as Digital Customer Experience Manager at AIG.
Text Me! 📱I’d love to hear from you! Click here to send me a message.
*Click the Support the Show link above to become a UXTP Premium Member and join the monthly Q & A for members only! Thanks for the love!
Resources:
- Follow us on Linkedin, Instagram, and YouTube for daily updates and tips.
- Grab your free UX transferable skills cheat sheet to get started on your transition journey to UX.
- Ready to find balance and unleash your creativity? Explore uxteacherprep.com to see how we can support you.
- Subscribe to our email list to be the first to receive updates about workshops and networking events.
- Want to be a guest on the show or know someone who’d be a great guest? Sign up here.
- Have ideas for a podcast topic you want to hear next? Email us at [email protected].
- Don’t forget to scroll down and leave a ⭐️⭐️⭐️⭐️⭐️review. Thanks for listening!
Previous Episode
S2 Ep 1. From Big Tech to Startup with Sr. UX Researcher Hilda Nalwanga
Unlock the secrets to a successful career transition with Hilda Naluanga, a senior UX researcher at Xsolla, in our latest episode. Discover how Hilda navigated the fascinating shift from a career development coach in South Africa to becoming a key player in the video game industry. You’ll learn how her passion for design thinking and human-centered approaches led her to pursue an innovative path in UX research, and gain valuable advice for educators eager to break into the tech world.
Explore with us the art of relationship building and effective communication within the realm of UX research. Hilda shares eye-opening insights from her tenure at Meta, including the unexpected need to advocate for UX research, even in large organizations. We'll also touch on the challenges and strategies for maintaining a healthy work-life balance while working remotely with a global team, and the distinct dynamics of large companies compared to startups.
Understand the strategic shift from junior to senior UX researcher as Hilda reflects on her career growth. The conversation highlights the importance of marketing one's skills, proactively seeking opportunities, and translating experiences from other fields into the tech industry's language. Whether you're looking to advance in your current role or pivot to a new field, Hilda's journey offers invaluable lessons on navigating career transitions, understanding business goals, and adapting to various work environments.
The following acronyms were used in this interview:
MAANG: an acronym for the five most prominent tech companies; Meta, Amazon, Apple, Netflix, and Google.
NGO: Non-governmental organization
Connect with Hilda on Linkedin
Email Hilda: [email protected]
Text Me! 📱I’d love to hear from you! Click here to send me a message.
*Click the Support the Show link above to become a UXTP Premium Member and join the monthly Q & A for members only! Thanks for the love!
Resources:
- Follow us on Linkedin, Instagram, and YouTube for daily updates and tips.
- Grab your free UX transferable skills cheat sheet to get started on your transition journey to UX.
- Ready to find balance and unleash your creativity? Explore uxteacherprep.com to see how we can support you.
- Subscribe to our email list to be the first to receive updates about workshops and networking events.
- Want to be a guest on the show or know someone who’d be a great guest? Sign up here.
- Have ideas for a podcast topic you want to hear next? Email us at [email protected].
- Don’t forget to scroll down and leave a ⭐️⭐️⭐️⭐️⭐️review. Thanks for listening!
Next Episode
S2 Ep 3. Is Remote Work Over? Tips for Teachers Transitioning to UX in a Hybrid World
Is the era of remote work really over? Are we officially seeing the end of remote work? Is all hope lost for transitioning teachers who want to work from home? Tune in as we unpack the latest buzz around major companies like Amazon, Boeing, UPS, and Disney, calling their employees back to the office. We’ll explore whether remote corporate roles, especially in UX, are still a viable option for teachers making a career transition. You’ll gain a clear understanding of how hybrid work models are shaping the new landscape and which industries continue to embrace remote work.
*Listen to Episode 19: The Pros and Cons of Remote Work here.
Text Me! 📱I’d love to hear from you! Click here to send me a message.
*Click the Support the Show link above to become a UXTP Premium Member and join the monthly Q & A for members only! Thanks for the love!
Resources:
- Follow us on Linkedin, Instagram, and YouTube for daily updates and tips.
- Grab your free UX transferable skills cheat sheet to get started on your transition journey to UX.
- Ready to find balance and unleash your creativity? Explore uxteacherprep.com to see how we can support you.
- Subscribe to our email list to be the first to receive updates about workshops and networking events.
- Want to be a guest on the show or know someone who’d be a great guest? Sign up here.
- Have ideas for a podcast topic you want to hear next? Email us at [email protected].
- Don’t forget to scroll down and leave a ⭐️⭐️⭐️⭐️⭐️review. Thanks for listening!
The UX Teacher Prep Podcast - S2 Ep 2. From Special Ed Teacher to Customer Experience Manager with Shaine Frazier
Transcript
Welcome to the UX Teacher Prep Podcast , the ultimate destination for educators who aspire to break into the field of user experience and product design . Your host , zee Arnold , a 15-year teacher turned UX researcher , is here to guide , coach and mentor you through every twist and turn as you make your career transition into tech . If you're ready for a more satisfying career and
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