ControlUp at the Bellevue VMUG with Eric Aguila & Tom Fenton

05/02/22 • 10 min

In this episode, we're bringing you The Upload, but with a twist! We're broadcasting LIVE from the floor at the Washington VMware User Group (VMUG) and chatting with Eric Aguila, our Commercial Accounts Executive. We dive into what was discussed in the keynote and Eric gives us the scoop on the happenings at the ControlUp booth and the questions people ask most often. But that's not all! Tom Fenton, ControlUp's Edge DX SME, joins Jeff and Eugenia. Tom gives us the dish on VMware project Monterey and other cool things, such as his book on how to install ESX on a Raspberry Pi.

Previous Episode

DEX Assessment Report

What is DEX? DEX stands for Digital Employee Experience, and it’s, essentially, everything that remote workers deal with throughout the course of their work day—applications and desktops, the status of their home or work network, how strong their internet connection is, and everything else you can think of. It’s everything that makes or breaks the work from anywhere experience, and it’s something you hear ControlUp talk about a lot. The ControlUp Digital Experience management platform brings together a suite of solutions that make it possible for IT to spot problems in remote workers’ environments, no matter where they’re working, so employees stay productive and have a frustration-free experience.

What is a DEX report: The DEX report is data about a customer’s after a POC. It compares their environment to two million [anonymized] VDI computers in the ControlUp global community.

Why would someone want a DEX report: The digital employee experience (DEX) is a key performance indicator in understanding the impact of technology on employee experience. Many customers rely on subjective feedback to determine an employee’s DEX. ControlUp offers objective feedback that compares the customer's environment to over two million virtual machines.

How will the DEX report be used: The DEX report will attract new customers by offering a comparison of their environment to our global community in the following ways:

Website landing page: A landing page will be promoted on social media for potential customers to schedule a meeting with an MSR for a demo and then to schedule a POC

What about existing customers: Talk to your CSM! You need to use Remote DX for a DEX report to be generated, but getting started is easy with the ControlUp Ultimate bundle.

Next Episode

Edge DX Update with Andy Poulter

In this episode of The Upload, we talked about feelings. OK, that’s not entirely true. More specifically, we talked with ControlUp’s Edge DX Product Owner, the magnificent Andy Poulter, about what’s new—today, tomorrow, and sometime in the not-too-distant future—in Edge DX. There's a much-requested script library, user sentiment scoring (this is where Jeff got kind of sentiment-al...), and one other HUGE new feature that absolutely blew Eugenia’s mind (it might just blow yours, too). Want to know what it is? Well, listen to this episode and find out! :D