The Upload w/ ControlUp

What is DEX? DEX stands for Digital Employee Experience, and it’s, essentially, everything that remote workers deal with throughout the course of their work day—applications and desktops, the status of their home or work network, how strong their internet connection is, and everything else you can think of. It’s everything that makes or breaks the work from anywhere experience, and it’s something you hear ControlUp talk about a lot. The ControlUp Digital Experience management platform brings together a suite of solutions that make it possible for IT to spot problems in remote workers’ environments, no matter where they’re working, so employees stay productive and have a frustration-free experience.

What is a DEX report: The DEX report is data about a customer’s after a POC. It compares their environment to two million [anonymized] VDI computers in the ControlUp global community.

Why would someone want a DEX report: The digital employee experience (DEX) is a key performance indicator in understanding the impact of technology on employee experience. Many customers rely on subjective feedback to determine an employee’s DEX. ControlUp offers objective feedback that compares the customer's environment to over two million virtual machines.

How will the DEX report be used: The DEX report will attract new customers by offering a comparison of their environment to our global community in the following ways:

• Website landing page: A landing page will be promoted on social media for potential customers to schedule a meeting with an MSR for a demo and then to schedule a POC

What about existing customers: Talk to your CSM! You need to use Remote DX for a DEX report to be generated, but getting started is easy with the ControlUp Ultimate bundle.

Episode Synopsis:

1. Introduction: Pete, Jeff, and Eugenia catch up on all things ControlUp, EUC, and more. We set the stage for the episode.
2. Fixing Slow Logons in EUC Environments: Jeff takes us through a recent eBook he authored covering how ControlUp monitors and optimizes logon duration. Download eBook here: https://www.controlup.com/ebook-fixing-slow-logons-in-euc-environments/
3. Tales from a CSM: Eugenia talks about how she got into IT and what she loves about being a CSM at ControlUp.
4. Five minutes or less: We highlight the recent release of ControlUp 8.5. Release notes here: https://www.controlup.com/controlup-release-notes/

Podcast Hosts:

• Eugenia Schipelliti
• Jeff Johnson
• Pete Downing

Episode Synopsis:

1. Introduction: ControlUp is introducing a new podcast. This podcast will feature ControlUp updates, industry topics, blogs, and more. This episode highlights the official GA of ControlUp 8.5 and talks about some new ebooks.
2. Interview with Yoni Avital: Yoni talks about why and how ControlUp was founded, digital employee experience (DEX), the ControlUp journey, and a peek into what may be coming in 2021 with ControlUp.
3. Interview with Chris Rogers, the Citrix Jedi: Chris takes us through his EUC journey, why he joined ControlUp, EUC changes, and his favorite ControlUp features.
4. Five minutes or less: We talk about a new eBook launching focused on analyzing logon duration and answer a customer question around the community.

Podcast Hosts:

• Eugenia Schipelliti
• Jeff Johnson
• Pete Downing

Episode Synopsis:

1. Introduction: ControlUp is introducing a new podcast. This podcast will feature ControlUp updates, topics, blogs, and more Industry updates, topics blogs, and more. Customer insights, stories, and real-world feedback. Partner insights, stories, and cool integrations. Fun, banter, and random topics our goal is simple... we won't bore you to death!
2. ControlUp Release Updates w/ Joel Stocker: Joel will take us through the recent product updates and launches that will help you optimize your end-users digital experience and in turn, minimize helpdesk tickets.
3. Summer Giveaways w/ Katie Hance: It is summertime and why not give away some cool stuff. Listen in to hear what we are giving away!

Podcast Hosts:
Eugenia Schipelliti
Jeff Johnson
Pete Downing

Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.