Outsourcing Your Customer Service
09/25/18 • 43 min
Keeping the needs of your customer in mind can be difficult as your business grows.
That's why it's necessary to outsource your customer service to keep meeting and exceeding your customers expectations.
But how do you do it? And what's the ROI of happy customers?
In this episode, you'll hear how outsourced customer service can increase conversions and delight customers... without risk to brand or budget.
Our guest today has led customer service operations supporting ten of the Fortune 100 companies. Vincent Phamvan, Head of Growth at Simplr, currently helps high-growth companies engineer unforgettable customer experiences through top-notch human + AI powered customer service.
Vincent and his innovation work have been featured in media outlets including Entreprenuer.com, Fast Company and The Tennessean. Plus he's the co-host of Startup Garage Live, a weekly livestream for entrepreneurs.
We'll find out:
- What are customers’ expectations for customer service for online stores?
- What are the different “stages” of customer service as they grow from small to large stores? What are the pain points for each stage?
- We know customer service is critical for brand-building, but how can customer service make stores money? (Especially during the holidays)
Tune in for more details!
Resources
- Exclusive offer for The Unofficial Shopify Podcast listeners, double the length of your Simplr.ai free trial from 7-days to 14-days. We'll help with your customer questions through email, live chat, or Facebook messenger for free for 14-days. Email [email protected] or visit simplr.ai/podcast to get started.
- Weekly Livestream
- Tw:@vphamvan
Share your thoughts
- Ask a question in The Unofficial Shopify Podcast Facebook Group
- Share this show on Twitter
Never miss an episode
Help the show
- Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
- Subscribe on iTunes
What's Kurt up to?
- See our recent work at Ethercycle
- Take a ride with Kurt on YouTube
Grow Your Store in 2018
- Apply to work with Kurt to grow your store.
- Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
- Learn what's Shopify Plus got that regular Shopify doesn’t?”
Sponsors
Keeping the needs of your customer in mind can be difficult as your business grows.
That's why it's necessary to outsource your customer service to keep meeting and exceeding your customers expectations.
But how do you do it? And what's the ROI of happy customers?
In this episode, you'll hear how outsourced customer service can increase conversions and delight customers... without risk to brand or budget.
Our guest today has led customer service operations supporting ten of the Fortune 100 companies. Vincent Phamvan, Head of Growth at Simplr, currently helps high-growth companies engineer unforgettable customer experiences through top-notch human + AI powered customer service.
Vincent and his innovation work have been featured in media outlets including Entreprenuer.com, Fast Company and The Tennessean. Plus he's the co-host of Startup Garage Live, a weekly livestream for entrepreneurs.
We'll find out:
- What are customers’ expectations for customer service for online stores?
- What are the different “stages” of customer service as they grow from small to large stores? What are the pain points for each stage?
- We know customer service is critical for brand-building, but how can customer service make stores money? (Especially during the holidays)
Tune in for more details!
Resources
- Exclusive offer for The Unofficial Shopify Podcast listeners, double the length of your Simplr.ai free trial from 7-days to 14-days. We'll help with your customer questions through email, live chat, or Facebook messenger for free for 14-days. Email [email protected] or visit simplr.ai/podcast to get started.
- Weekly Livestream
- Tw:@vphamvan
Share your thoughts
- Ask a question in The Unofficial Shopify Podcast Facebook Group
- Share this show on Twitter
Never miss an episode
Help the show
- Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
- Subscribe on iTunes
What's Kurt up to?
- See our recent work at Ethercycle
- Take a ride with Kurt on YouTube
Grow Your Store in 2018
- Apply to work with Kurt to grow your store.
- Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
- Learn what's Shopify Plus got that regular Shopify doesn’t?”
Sponsors
Previous Episode
$500k/mo in 4 hours/week: The Story of BombTech Golf
Want to do seven-figures in revenue and work four hours a week? How about getting there in two years?
Today's guest has done just that. He's sold 170,000 golf clubs resulting in $6.3 million revenue last year with just three employees and a four hour work week.
We're joined by BombTech Golf's Tyler 'Sully' Sullivan who shares with his story, what's worked, what hasn't, and how you can emulate his success in your own store.
Early on, I would make videos that were terrible, but I put my face to the brand and made it personal. Attaching myself to the brand was one of the key reasons why I was able to scale up the business.
You'll Learn
- The mindset shifts that enabled Sully's success
- How community engagement was pivotal to building going from zero to seven figure
- Sully's advice on how to vet a fulfillment center
- How delegating everything in his business led him to a 4-hour work week and increased sales
- Why design doesn't matter as much as you think.
- How doing email really well has been critical to their success (and the three tips that have driven their success)
- Why personal branding is necessity
Tune in for more details!
Resources
- BombTech Golf
- Klaviyo Case Study
- Sully's amazing about page
- Ecom Growers - Sully's email marketing consulting business.
Share your thoughts
- Ask a question in The Unofficial Shopify Podcast Facebook Group
- Share this show on Twitter
Never miss an episode
Help the show
- Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
- Subscribe on iTunes
What's Kurt up to?
- See our recent work at Ethercycle
- Take a ride with Kurt on YouTube
Grow Your Store in 2018
- Apply to work with Kurt to grow your store.
- Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
- Learn what's Shopify Plus got that regular Shopify doesn’t?”
Sponsors
Next Episode
Holiday SEO: Leverage the Holiday Search Traffic Spike
It's not too late to drive additional revenue with holiday SEO. And it's easier than you think.
In this episode, we walk through each step of the holiday SEO planning process in detail. We'll learn how to engage in thoughtful keyword research, create optimized content for the season, and even the right way to link to your holiday content properly.
Dale Bertrand runs Fire&Spark, an ecommerce marketing agency in Boston, MA. His clients include Citizen Watch, Ministry of Supply, Makerbot, Raymond Weil and Bulova. He has two decades of experience applying his graduate school work in artificial intelligence to digital marketing. Dale started his career building high-performance computing systems for the National Security Agency. Now, Dale is a specialist in search engine marketing, online advertising and analytics. In his spare time, Dale enjoys tennis, skiing and urban adventures with his two kids.
We'll find out:
- How to find and target effective keyword phrases
- How to best create holiday landing pages in Shopify (without spending hours on writing)
- How and why to market your holiday pages year-round
- The minimum viable strategy for Holiday SEO
Tune in for more details!
Resources
Share your thoughts
- Ask a question in The Unofficial Shopify Podcast Facebook Group
- Share this show on Twitter
Never miss an episode
Help the show
- Leave an honest review on iTunes. Your ratings & reviews help, and I read each one.
- Subscribe on iTunes
What's Kurt up to?
- See our recent work at Ethercycle
- Take a ride with Kurt on YouTube
Grow Your Store in 2018
- Apply to work with Kurt to grow your store.
- Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com
- Learn what's Shopify Plus got that regular Shopify doesn’t?”
Sponsors
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