The Intro Episode!
07/18/19 • 24 min
Get to know Bill and Mercer, who briefly explain what this podcast is all about: helping others with their support challenges. From there they cover vulnerability and some of the lessons learned during their careers.
Music by Flavio Mangione
Get to know Bill and Mercer, who briefly explain what this podcast is all about: helping others with their support challenges. From there they cover vulnerability and some of the lessons learned during their careers.
Music by Flavio Mangione
Next Episode
Episode 1 - To Round Robin or Not?
Bill and Mercer are joined by Ben McCormack from Full Story to talk about round robin queue management and other possible alternatives.
Guest Expert: Ben McCormack (@benmccormack), Director of Support at Full Story.
Caller: John Cason (@johncason)
“Why You Should optimize Customer Support for Queue-Based Performance” by Ben McCormack
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