Episode #9 - TEN Worst Mistakes when taking the New Business Enquiry
10/28/20 • 38 min
Our secret shopper has made literally thousands of Secret Shopper Calls over Australia, New Zealand, the USA, and also in the UK, and we have come across a lot of what NOT TO DO when agencies take a new business enquiry. In this special VALUE episode, Michael Sanz and Deniz Yusuf reveal the TEN WORST MISTAKES Agencies make when taking new business enquiry with a prospective client! KNOW what the MISTAKES are so you don’t go and make them too!
Our secret shopper has made literally thousands of Secret Shopper Calls over Australia, New Zealand, the USA, and also in the UK, and we have come across a lot of what NOT TO DO when agencies take a new business enquiry. In this special VALUE episode, Michael Sanz and Deniz Yusuf reveal the TEN WORST MISTAKES Agencies make when taking new business enquiry with a prospective client! KNOW what the MISTAKES are so you don’t go and make them too!
Previous Episode
Episode#8 - The Hawaiian Files - When URGENCY goes on vacation
When you have a sense of URGENCY in your manner and tone, you SHOW your prospect that you’re keen and interested in them and their business. WITHOUT THIS, you turn-off your prospect away. NEVER have we experienced this MISSING with so many agents when we conducted a Secret Shopper report with ten agencies in Hawaii. If you want to know what NOT do...listen to this episode of the Secret Shopper Files.
Next Episode
Episode #10 - When the Phone RINGS...Ten WINNING Keys for the NEW Business Enquiry!
When we call secret shop agents, we are exposed regularly to everything that is done wrong. In this teaching episode of the Secret Shopper Files, we share the TEN THINGS to do that will win you the business, when the phone first rings. LEARN and IMPLEMENT these ten things Deniz Yusuf and Michael Sanz teach you and you will win the business when a prospective client makes contact with your agency..and must learn episode for anyone involved with new PM business!
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