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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

Robyn Graham - Business Growth Strategist and Coach for Christian Coaches and Service Providers

Are you tired of overthinking, spinning in circles, and doing "all the things" with minimal results, to grow your business? If yes, and you are a coach or service provider, you are in the right place! Welcome to the Robyn Graham Show, the Go-To podcast for coaches and online service providers who want to eliminate the guesswork of building sustainable businesses – without having to be on social media. Social media is not the end-all-be-all of digital marketing and can result in comparison, doubt, and imposter syndrome that will ultimately hold you back from achieving your goals and dreams and the purpose God has called you to. And you don't need it to achieve sustainable success. Instead, we focus on building a solid foundation first! Hey new friend! I'm Robyn Graham, a former pharmacist turned personal branding photographer, and now a business growth strategist and Master Certified Christian Life Coach specializing in growing sustainable businesses without social media. I love to share everything I’ve learned in my 23-plus years of experience as a business owner. I’m also the author of "You, Me, and Anxiety". Need clarity and ideas! Welcome! I’m creative, strategic, and techie all rolled into one. If you can’t figure out what’s holding you back in your business, chances are we’ll figure it out together. Be sure to subscribe and join us each week to get the best advice to help you create the life and business of your dreams. . . while staying aligned with your values so that you can build a solid foundation, fulfill your purpose, and help create a ripple effect of good in the world. Looking for more free resources, visit www.therobyngraham.com where you’ll find a plethora of resources and all the show notes. Now, grab your cup of coffee or the dog’s leash, and let’s dive in! Email us: [email protected] Connect with Robyn: LinkedIn - https://linkedin.com/in/therobyngraham Instagram – https://Instagram.com/therobyngraham YouTube - https://www.youtube.com/@therobyngraham You, Me, and Anxiety: https://therobyngraham.com/youmeandanxiety/ Apply to be a guest – no email pitches - https://www.therobyngraham.com/podcast
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Top 10 The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers Episodes

Goodpods has curated a list of the 10 best The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers episode by adding your comments to the episode page.

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - 349. Heal the Mind Heal the Body with Connie Strasheim

349. Heal the Mind Heal the Body with Connie Strasheim

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

09/17/24 • 36 min

A famous phrase often heard is "Your words matter." Whether you realize it or not, your words and thoughts profoundly impact your life. Your words and thoughts shape your life experiences and even your physical health. So, this revolutionary concept is that humans can alter their brain's physical structure by changing negative thought patterns and eliminating trauma. This transformation to heal the mind and heal the body is not a solitary act but a cooperative effort with Christ and the Holy Spirit.

Science and Scripture: Converging Paths

Scripture states that humans are created in Christ's image and embody both a soul and a spirit. The body is viewed as an exterior part, where true healing starts from within, specifically through the soul and spirit, by fostering a relationship with God. This is a belief that traditional science is finally catching up and proving these scriptural assertions.

Mind Renewal and Healing

Changing the way you perceive yourself is crucial. Identity in Christ becomes a cornerstone in this transformative journey as you focus on healing the mind and the body. One's beliefs empower thoughts and influence emotions and actions, ultimately defining outcomes. Here are some practical methods to reverse negative thought patterns, enhance your mental and physical health, and wear the armor of God in your daily life.

Read the full show notes and access all links.

Website for Connie Strasheim

Connie's Book, Guard The Mind, Mend the Body

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - Grow your network to create opportunities with Ellen Poole

Grow your network to create opportunities with Ellen Poole

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

12/12/23 • 47 min

Connection is critical for building relationships, growing your network, and increasing opportunities.

Success is achieved through building relationships to grow your network of like-minded people who will support you and further connect you. Opportunities arise through connection and relationships.

Strategies to employ to build relationships and grow your network
  1. Be good at your job - every person you come in contact with appreciates you and understands that you provide the value they need. In other words, they see that you understand their needs and provide for them.
  2. Be interesting - what makes you unique? Share personal things to help you stand out, maybe that you have a dog.
  3. Join organizations to demonstrate your skills by helping them and building relationships.
  4. Don't only try to meet important people. You never know when someone might be important in your life. Someone may be important, but that doesn't necessarily mean they are going to be important to you or in your life.
  5. Focus on building relationships with people who are different than you.
  6. Follow up - connect and then build and maintain relationships
  7. Interact appropriately
  8. Be sincere - don't be too calculated
  9. Have fun while building relationships and growing your network
Add value to your relationships

Put yourself in the shoes of other people. Ellen shared the example of the contractor who removed her popcorn ceilings and how he went above and beyond what Ellen expected or hired him for. When you put yourself in other people's shoes, you'll think of and do little things that make a difference in their lives.

Don't make assumptions about what people need

Instead of making assumptions about what people need, get to know them and approach your relationships with empathy. Think of the big picture, not necessarily what they come to you for or what's on the surface. Ellen shared the example of the law student and creating wills. Building relationships is about creating an emotional connection.

Don't make assumptions. Get curious and ask questions from a place of empathy and people will appreciate you and want to continue building the relationship with you. They will see you as providing true value.

Be good at your job and provide additional value and people will understand what's in your heart. They will then want to recommend you and share you with others. In addition, the relationship and further connections and relationships will develop naturally.

Read the full show notes and access all links and resources.

Intro to SEO for Entrepreneurs and Small Business Owners

Learn more about Click Automations.

Website for Ellen Poole

Coupon code Robyn for 15% off Ellen's book.

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - Friday Faith Foundations - Prepare Our Hearts for Jesus

Friday Faith Foundations - Prepare Our Hearts for Jesus

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

12/08/23 • 9 min

The real meaning of Christmas does not increase stress. The Christmas season is a time to prepare our hearts for Jesus and the gift of grace, which is freeing.

Yesterday morning I emailed a list of gift ideas for business owners and shared a few of our family traditions. As I was typing the list, it made me realize how much focus we, as a society, have on gift-giving, pleasing others, and focusing on things that don't represent the true meaning of Christmas. It made me re-think the real meaning of the season, to prepare our hearts for Jesus.

Why should we prepare our hearts for Jesus?

Oftentimes, especially for business owners and entrepreneurs, December is a time of reflection on what goals we met, what goals we didn't meet, how much money we made, and/or how many clients we had. All of this, in addition to purchasing gifts, pleasing others, and even wanting more for ourselves.

Christmas is more than all of those things. December is a good month to reflect on more than goals, revenue, and gifts. It's a time to prepare our hearts for Jesus and receive His grace, the true meaning of the season.

Evaluate before you celebrate

I always encourage my clients to evaluate what they do. What worked, what didn't work, what went well, what could be done differently to be better next time.

Preparing our hearts for Jesus is similar, but way more powerful.

Throughout the year we make many decisions, some good, some not so good. Because we are human, we sin and do things that may have hurt someone else, or ourselves. It's easy to hold onto guilt and shame when we focus on what went wrong instead of what went right. But 1 John 1:9 reminds us that if we confess our sins, we are forgiven. We don't have to hold on to the past, or the shame and guilt of past decisions, experiences, or mistakes.

Christmas is a beautiful time to not only reflect on what's been good or bad but to prepare our hearts to receive the gift of Jesus. Imagine the sacrifice God made to send Jesus to earth in human form. And he did it all for us.

I love the Christmas song, Mary Did You Know by Pentatonix. The first few verses bring tears to my eyes. You can listen to the song on Spotify or wherever you listen to music.

Read the full show notes and access all links.

Want the gift list?

If you'd like to see the Christmas list I referred to above, send me an email at [email protected] and I'll send it to you.

Schedule a free strategy consult with Robyn.

Download free resources to grow your business with simplicity, decrease anxiety, and grow in your faith.

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - Can you market your business without social media? with Meg Casebolt

Can you market your business without social media? with Meg Casebolt

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

12/05/23 • 53 min

Market your business without social media and improve your mental health.

It is possible to grow your business without social media. You can market your business without social media and build a successful, sustainable business.

Is investing in social media worth it?

At first, Meg used a Facebook group to market her business, get clients, and serve her community. But then she realized that because of the algorithm she was losing money on the Facebook group. When she evaluated the metrics, she was losing money. So you let her social media manager go and forgot to post. Maybe not the best strategy, to just walk away without an announcement, but when she did, nothing changed in her business. She continued to attract clients and make money. The bottom line, Meg created content for people who already knew her instead of for an algorithm.

From there Meg did an experiment, which is what marketing is, experimenting to see what works to attract clients. Meg mentioned that Robyn and Meg were introduced by Michelle Mazur. Learn more from Michelle by listening to episode 119.

There is more to digital marketing than social media

You can market your business without social media. There are many other ways to market your business whether you are an online business or brick-and-mortar business.

And if you decide to leave social media, invite your followers to join your email list to stay connected and continue to learn from you.

The effect of social media on mental health

When you are bombarded with bro marketing and the glamorous life of success so many people post about, you can become intimidated. Comparison and imposter syndrome can result in fear, doubt, anxiety, and depression.

Keep in mind also, that when you spend a lot of time on social media and give a lot to your audience, when they become a paying customer, they will expect much more from you. Set boundaries so that followers will recognize your expertise and respect your time. Boundaries are key for time management and maintaining a healthy mind and positive mindset.

The more followers you have, the more demand on you and your time. Keep that in perspective as you set goals to grow your follower counts.

Read the full show notes and access all links and additional resources.

Download the free eBook, 10 strategies to grow your business without social media.

Website for Meg Casebolt

Social Slowdown by Meg Casebolt

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - You need these strategies to market your book - with Connie Jo Miller

You need these strategies to market your book - with Connie Jo Miller

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

11/30/23 • 17 min

What happens after you publish your book? How do you maintain the momentum to continue marketing and selling your book?

Once your book is published, you don't get to relax. You still need to market your book if you want to continue to get sales and reviews, which ultimately increases sales.

Post-publication, you still need to market your book

In this Thinking it Through Wins and Wisdom episode of The Robyn Graham Show, Connie Jo Miller asked Robyn how to market your book post-publication. As a new author who reached Amazon best-seller status, Connie Jo Miller wants to continue building momentum for increased book sales.

Strategies to market your book
  1. Humble brag - if you don't tell people about your book, and that you are an author, they won't know. When you have the opportunity, tell your friends and people you meet that you are an author.
  2. Include search engine optimization on your "author" website. Write blog posts about your book, your author experience, your creative process, etc. to include depth of SEO to help others find you. Be specific about the genre you are publishing in.
  3. Host or go to local events. This includes your local library, networking meetings, conferences, schools, etc. If you are like Connie Jo and are a children's author, do a read-along or story-time at the library or a local bookstore.
  4. Email list - send reminders to your email list about your book and your author journey. Do this especially around holidays so that people understand how great it is to give books, your book especially, as a gift.
  5. Ask people who have read your book to write a book review. This will help booksellers see that your book is well received and they will promote it for you.
  6. Donate books to the local library or schools. Children will like it and want to buy it or gift it. In addition, you can donate a book or raffle basket for a fundraiser to increase awareness.
  7. Create a lovey or stuffed animal to accompany the book.
  8. Do podcast interviews.
Additional resources about becoming an author and marketing your book

How to Become an Author and Self-Publish a Book

Use these strategies to write a book

How to Become an Author and Self-Publish a Book

What is a book coach?

Apply for a Thinking it Through Wins and Wisdom Conversation.

About Connie Jo Miller

Connie Jo's love of books and words started when she was ten years old with the Nancy Drew book, The Bungalow Mystery. Connie Jo loved the word bungalow: how it sounded and the picture it brought to her mind. Bungalow was the first word on her “Words I Love” list. Many, many have followed. If Connie Jo reads or hears an usual new word, she has to stop, look it up, and write it down. British murder mystery shows have added many words to her list. Her desire to share uncommon words and inspire their use in day-to-day conversations catalyzed Betty Bartholomew and the Vanishing Begonias.

Betty Bartholomew and the Vanishing Begonias

Website for Connie Jo Miller

Connie Jo's publishing company: Highlander Press Publishing Company by Debby Kevin and Debby's interview on The Robyn Graham Show.

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - Use these strategies to improve self-confidence

Use these strategies to improve self-confidence

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

11/28/23 • 43 min

Do you have self-confidence? Has self-doubt caused you to question whether you are enough or worthy?

You can eliminate self-doubt (or at least alleviate it) by using communication strategies to take action and improve self-confidence.

Check out episode 231 with Debra Roberts and learn more communication skills for handling difficult conversations.

Where does self-doubt come from?

Self-doubt, which results in overthinking, comes from how we were brought up. Our upbringing continues to be part of us, we carry it with us. In addition, self-doubt comes from how we've been culturally conditioned in society. But not to fear, you can eliminate self-doubt if you take action to change your mindset.

We are constantly underestimating ourselves. Comparison and imposter syndrome play a significant part in self-doubt. Women often underestimate themselves internally and sometimes misrepresent themselves externally.

The power of your voice to improve self-confidence

They may be exceptional leaders and experts but misrepresent themselves, for example, in their voice, they don't project their voice, they don't speak with conviction. Another example is upspeak, which is when you end a statement with a question mark. Doing so makes you appear less credible.

Punctuation will also make a difference in how confident and credible you seem. For example, when you introduce yourself, say your name and pause before going on to add more details.

To use your voice to improve self-confidence, record yourself or have a friend or coach evaluate with you.

Speak with conviction, smile, and keep your voice light as well as projected. In addition, have vocal variety, change your volume, pitch, and pace so that you come across with more interest. Another important factor for credibility is the power of the pause. When you don't pause, you can seem nervous and out of control to the audience. This is important because people don't listen well to people who seem out of control. So pause occasionally.

Your voice can make you more interesting.

Using your voice also helps build an emotional connection and trust with your community and audience.

Read the full show notes and access all links.

Apply for a Thinking it Through Wins and Wisdom Feature on The Robyn Graham Show.

Download free resources to grow your business with more confidence.

Website for Karen Laos.

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - Friday Faith Foundations - You Need Gratitude to Succeed

Friday Faith Foundations - You Need Gratitude to Succeed

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

11/24/23 • 17 min

You've heard that you need gratitude to succeed and you've heard there are benefits to gratitude, but you don't know how to start a gratitude practice.

Do you need gratitude to succeed? There are many benefits of gratitude. Maybe a gratitude practice won't make or break your business, but when you start a gratitude practice you will achieve more because you will be happier.

Gratitude plays an important role in entrepreneurship and life.

Why do you need to start a gratitude practice?

There are many benefits of gratitude. Gratitude shifts your perspective to what is going well instead of what could go wrong.

You can think of gratitude as a natural anti-depressant because gratitude releases dopamine, serotonin, oxytocin, and norepinephrine, positive neurochemicals in the brain.

When you feel like you haven’t accomplished enough, or haven’t reached your goals, make a list of what you are grateful for – it could be what you’ve already accomplished, the other people involved with your work, the tools you have to work with, the canceled meeting that gave you an extra hour of focus time, etc.

The brain is miraculous

Gratitude helps stimulate positive neuropathways in the brain. God created the brain so intricately and He gives us the authority to transform our minds. The more you stimulate the positive neuropathways, the more automatic positive thinking will become. More positive thinking, more happiness. The higher your happiness levels are, the more productive you are, which leads to more success.

In Romans 12:2 Paul tells us, "Do not conform to the pattern of this world, but be transformed by the renewing of your mind. Then you will be able to test and approve what God’s will is—his good, pleasing, and perfect will."

One of the biggest benefits of gratitude is that it helps you change your mindset, to transform your mind to see the positive.

How the brain and neuropathways work

Imagine when you were a kid, and you rode your bike through the woods to the creek. At first, it was hard because the grasses were high, there was brush on the path, and you had to get off and move debris out of the way. But eventually, after you rode the path enough times, you had a clear path that you could ride on with ease.

Gratitude is like clearing that path. The more you practice it, the more likely you are to see the positive, and therefore, experience more peace and happiness.

How to start a gratitude practice, because there are many benefits of gratitude and you need gratitude to succeed

To start your gratitude practice, at the end of each day write 3 things that you are grateful for. You’ll reframe your thoughts about your day and rest better through the night.

Do this practice for 30 days and see if you feel a difference. There may be days when you’re so tired or so frustrated you might think you have nothing to be grateful for, but when you let your mind wander back across the day, there will be things to be grateful for – they might be small, like a sharp pencil, I love a sharp pencil, but you will be able to identify 3 things.

Do you really need gratitude to succeed?

What you think about and focus on is what you create.

Have you ever woken up in the morning – as we say – on the wrong side of the bed? Feeling grumpy. Your thoughts are heavy, you’re dreading the day ahead, and then – everything that can go wrong goes wrong.

The coffee pot didn’t automatically brew your beloved morning coffee, the dog came to the door covered in mud. You get stuck in traffic, have to slam on the breaks and your handbag falls to the floor with its contents spewing everywhere, your kids is upset b/c now they’re going to be late for school – never mind that you’re going to be late for your meeting – and to top it off, you take a sip of the coffee you desperately need and it spills down your top.

One of those days. And if you let it, the entire day can be sabotaged.

But you have a choice.

Instead of wallowing in self-pity and annoyance, you can find blessings. You can find things to be grateful for.

For example, you were running late and avoided the accident that caused the traffic to slow down. You were able to spend 5 extra minutes with your child in the car, those moments are fleeting. And maybe best of all, the top you spilled coffee on was black and not white so no one will even notice there’s coffee on it.

And just like that you reframed your thoughts from It’s an awful day to I’m blessed and content.

If you want to be truly ...

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - God is speaking to you with Laureen Alexa Trujillo

God is speaking to you with Laureen Alexa Trujillo

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

11/21/23 • 43 min

When God is speaking to you, you follow His call. Being unashamed about sharing Jesus.

Have you ever wondered if God is speaking to you? Some believe that that only happened in the Bible. But in reality, God still speaks to us, but we have to listen to hear Him.

How is God speaking to you?

The first step in hearing God speak to you is to read Scripture. Reading Scripture will help you recognize how the Holy Spirit speaks to us. And you can ask the Holy Spirit to make you sensitive to His voice and to help you hear Him.

The Holy Spirit speaks to us through our intuition. Or, you may have a strong feeling about something.

Oftentimes, things you've been praying about will come up in conversation. Someone will bring up the topic to you out of the blue. Let your ears be open to hear the Holy Spirit.

The Holy Spirit may speak to you in dreams, song lyrics, or maybe a picture that pops into your head. In addition, you may experience a change in your circumstances, like opportunities dry up. This is what happened to Laureen Alexa with her acting career. The roles she was willing to play quit coming up. In addition, the roles offered to her were not aligned with her morals.

When you feel a shift like this in your life, ask God if he wants you to lean in and keep pressing because He's training you in perseverance, or does He want you to pivot? Or, ask Him if this is a new opportunity and ask him to redirect your steps.

Similarly, if it's a perseverance thing, He's going to strengthen you and you will receive confirmation or release that gives you a new insight or direction.

In addition, ask God to give you sensitivity to hear His voice and to know the counterfeits from His. Also, ask Him to make you in tune to Him because you want to obey Him. This is the prayer Laureen prays.

Discernment is critical

The most important thing about communicating with God is discernment. It's imperative to discern and differentiate between what we think God is saying versus what the world or Satan may be saying.

How to let go of perfectionism and control

Read the full show notes and access all links.

Website for Laureen Alexa

Laureen's book: Festival in the Desert: Learning to Rejoice in the Difficult Seasons of Life

Download the free eBook: 37 Bible verses every Christian entrepreneur should reflect on and live by.

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - Friday Faith Foundations - You need self-discipline to succeed

Friday Faith Foundations - You need self-discipline to succeed

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

11/17/23 • 15 min

If you want to succeed in life and business, you need mindset, strategy, action - and self-discipline.

We face many things in life, and if we want positive outcomes, we need self-discipline. It enhances our lives. We achieve more and are ultimately happier. The happier we are, the more success we have.

What does the Bible say about self-discipline?

In 2 Timothy 1:7 we read, "For the Spirit God gave us does not make us timid, but gives us power, love, and self-discipline."

There we have it. God gave us self-discipline. And if he gave it to us, we are to use it. We may find it hard to be self-disciplined, but God gave us the Holy Spirit to help us. It is like a muscle. We have it, but if we don't use it, it won't get stronger. We build on our ability, with the help of the Holy Spirit, to be self-disciplined.

What are the benefits of self-discipline?

Many! Let's take a look at a few of the areas of our lives influenced by self-discipline.

Health - physical and mental

As you know, health is paramount. We have these incredible miraculous bodies and minds but we have to care for them. You must have a level of self-discipline if you are going to maintain a healthy mind and body. Eating healthy and exercising takes energy and many days it's easier to skip the workout and eat on the go instead of practicing healthy habits. Instead of thinking of either as a punishment, think of them as habits that you've created to nourish your mind and body.

Reframe your thoughts about the benefits of eating healthy and exercising. Then, create and implement a strategy to visualize what your habits will look like, and what you know you can adhere to. Take action consistently. You need self-discipline for all three, mindset, strategy, and action. If you aren't disciplined and don't adhere to the strategy and action, you won't succeed and ultimately, put yourself at risk.

If it's too hard to adopt healthy eating and start exercising at the same time, choose one, and then add the other. But exercise is equally important to your mental health as it is to your physical health. The same with eating healthy whole foods. When you have self-discipline, you choose to take positive action and do the mindset work to reframe your thoughts, you create a strategy and implement it, and you take action consistently. The food you eat influences how you think and feel so self-discipline to eat healthy is of utmost importance.

It may feel like a sacrifice

In Romans 12:2, Paul tells us, "Do not conform to the pattern of this world but be transformed by the renewing of your mind. Then you will be able to test and approve what God’s will is—his good, pleasing, and perfect will." Sometimes, we must do the hard thing and not conform to what society is influencing us to do or think.

Read the full show notes and access all links.

Struggling to grow your business and need accountability?

If you are struggling to grow your business because you haven't yet tapped into your self-discipline and need accountability to take intentional effective action, schedule a free consult with me. Let's see how I can help you.

Download free resources.

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The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers - 353. Client Retention Strategies to Increase Profitability with Katrina Scarlett

353. Client Retention Strategies to Increase Profitability with Katrina Scarlett

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers

play

10/15/24 • 28 min

Increase your business profitability through Enhanced Client Retention Strategies.

Many entrepreneurs wonder why their revenue is not increasing. They often blame sales and marketing. Why? Because they are not making meaningful connections when investing in marketing and sales strategies. There is a hidden key to increasing profitability: client retention strategies. Enhancing your customer's experiences lays the foundation for improving profitability.

Understanding Client Experience vs. Customer Service

Client experience refers to a customer's comprehensive journey while interacting with a business. It includes every touchpoint, from initial awareness to post-purchase follow-up. Within this broad framework, customer service represents the actions taken to support and nurture clients directly. Excellent service is crucial for client retention, ensuring clients feel valued and connected rather than just a data point in a system.

The Five Pillars of Client Experience
  1. Culture: An organization's client-centric culture is foundational. Leaders must prioritize placing the client's needs at the forefront of business strategies.
  2. Service: Exceptional service involves consistent support and genuine interactions that foster trust and satisfaction.
  3. Offers: Businesses should ensure their offerings are aligned with client needs, providing meaningful solutions that contribute to a seamless experience.
  4. Operations: Streamlining operations focusing on client convenience can improve service delivery. Procedures should be evaluated not only for efficiency but also for their impact on the client journey.
  5. Journey: A holistic approach to client experience keeps clients engaged with the brand beyond immediate transactions. A positive journey encourages longevity and advocacy.
The Role of Personal Branding

Personal branding is integral to the client experience, impacting lead generation and retention. Aligning brand values with client expectations builds trust, fostering deeper relationships. This connection endures beyond the buying process, encouraging referrals and organic growth.

Katrina Scarlett's Website

Read the full show notes

Download the free eBook, 5 Crucial Strategies to Start and Grow a Sustainable Business

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FAQ

How many episodes does The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers have?

The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers currently has 365 episodes available.

What topics does The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers cover?

The podcast is about Christianity, Niche, Entrepreneurship, Mindset, Religion & Spirituality, Mentalhealth, Personaldevelopment, Podcasts and Business.

What is the most popular episode on The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers?

The episode title '343. How to sell without selling- Strategies you need to adopt today with Buki Ekeowa' is the most popular.

What is the average episode length on The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers?

The average episode length on The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers is 34 minutes.

How often are episodes of The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers released?

Episodes of The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers are typically released every 4 days.

When was the first episode of The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers?

The first episode of The Robyn Graham Show - Success without Social - Life and Business Growth Strategies for Christian Women, Coaches and Service Providers was released on Dec 14, 2019.

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