Preparing Data for AI Governance with insightsoftware

08/01/24 • 19 min

This episode is sponsored by insightsoftware.

The rapid increase in attention on AI has generated lots of new conversations at insighsoftware, a global provider of comprehensive solutions for the Office of the CFO. Their customers in the Microsoft ecosystem want to bring AI and ML to bear for better performance, but challenges around data often become a hurdle.

Our guests, Warwick Leitch and Caria Collins of insightsoftware, follow up their recent MSDW webcast to talk in more detail about delivering AI-related features and planning for the data-related challenges that their clients are talk about today. Beyond data preparation and forecasting, consumers of financial and operational analytics want speed, accuracy, and the ability to configure AI models for their needs. Our guests explain why advances in forecasting, helped by AI and ML models, could prove to have the biggest impact on businesses and why new tools for anomaly detection and report suggestions could also add value.

Warwick and Caria tie these trends back to insightsoftware solution Jet Analytics and explain where AI and ML capabilities align with it. They also provide some insight into what other AI-related topics customers are thinking about for the future.

Previous Episode

Previewing TechBayanihan 2024, a new Microsoft community event in the Philippines

The Microsoft technology community in the Philippines has grown and evolved over the years along with the products and business opportunities in the space. Now, a group of community leaders have organized a new conference in Manila with a focus on Power Platform and Dynamics 365 training and learning for professionals and students alike. TechBayanihan 2024 takes place on August 2 and 3 and promises a full schedule of sessions and activities, from Microsoft product updates to customer panels to plenty of networking opportunities.

Our guests on this episode, Microsoft MVPs Kris Ruyeras, Doher Drizzle Pablo, Ahmed Salih, and Cecile Dinh, are all part of the globe-spanning organizing committee for the event. They explain how they came together along with the rest of the team to conceive of and plan the event. They discuss the event's priorities, the organizing process, and interesting characteristics of the Microsoft tech community in the Philippines.

And listeners can help sponsor the attendance of more students. Learn more about purchasing low-cost registrations on behalf of local students.

Next Episode

Why CTI is a customer service game-changer, with Upland Software

This episode is sponsored by Upland Software.

In a world where the next revolutionary contact center technology is always just around the corner, the reality is that agents still need real solutions today. Computer-telephony integration (CTI) is the real game-changer, says this episode's guest, Denis Francoeur, Director of Product from Upland Software, and he explains why.

The contact center needs better connections between systems and people, Francoeur says, and CTI holds a fascinating place among IT assets. It has proved its worth over the years as an evolving technology, and the latest generation of tools, like InGenius from Upland, shows its relevance by serving as both a productivity tool for agents and as a vector for AI-driven insights, recommendations, call routing, and more. We discuss what trends in AI messaging have meant for positioning CTI, recent feedback Upland has had from Dynamics 365 customers and partners, and what users can do today to cut through the noise when deploying CTI in their organizations.

InGenius customers see an average of 50% uplift in agent call handling when integration D365 with their telephony system. Schedule a 1:1 product demo by clicking here: https://bit.ly/3M7ttW8