Interview: Ike Stranathan on Outsourcing to the Philippines

03/21/20 • 45 min

We have a very special episode today! I’m joined by Ike Stranathan, my long time friend and respected business mentor - Ike is the Founder and CEO of STAFFVIRTUAL, a prominent and leading BPO or Business Process Outsourcing provider in the Philippines that specialise in live chat, financial and legal services, amongst other things.

Some of the topics we will cover today include:

Why Ike moved from Kansas all the way to Manila, Philippines to start a business, now 10 years old
He offers insights on what it’s like to operate a business there
Explains the Economic model of outsourcing and how “transparent outsourcing” works

Upcoming Webinar
Title: RETAIL Industry's Corona Crisis Response
When: Thursday 26th March at 10:30am (Sydney)
Registration: https://attendee.gotowebinar.com/register/3274941968496331532

Some of the topics we will cover today include:

Why Ike moved from Kansas all the way to Manila, Philippines to start a business, now 10 years old
He offers insights on what it’s like to operate a business there
Explains the Economic model of outsourcing and how “transparent outsourcing” works

Upcoming Webinar
Title: RETAIL Industry's Corona Crisis Response
When: Thursday 26th March at 10:30am (Sydney)
Registration: https://attendee.gotowebinar.com/register/3274941968496331532

Previous Episode

Corona Virus - How Businesses Need to Adapt

On today’s show we are going to talk about Covid-19 and what you can do to adapt your business to ensure it can mitigate any economic impact. I’m joined by my colleagues Pauline Pangan and Bibhu Pati as we discuss how businesses are impacted by the Corona Virus, and what leaders need to to do make the most of a challenging situation.

What should business Leaders be doing now as Corona unfolds?
How can we leverage technology now more than ever to help businesses survive given the crisis we’re facing
What are some tips on how to WFH successfully?
What should you do with your events and marketing activities?
What are some ways to find new revenue streams online?
What does sales/service/marketing in a world with social distance look like?
How to manage a temporary downturn in sales?
What support is there from the government?
What to do if your employee is showing symptoms / confirmed case?

Register for our upcoming webinar: How to Measure Trust in your Organisation on 17 March 2020: https://attendee.gotowebinar.com/register/8744265748000626443

Next Episode

Corona Crisis: 10 Challenges facing the Retail Industry

In this webinar we are going to explore the top 10 Challenges facing the Retail Industry as a result of Corona Virus, as well as explore a response strategy.
Top 10 Challenges facing the Retail Industry

Panic buying ~ supply chain problems
Cash-flow / revolving credit / liquidity
Brick & Mortar forced closures
Static Inventory on shelves
Fixed Costs like Leases and obligations
Labour Costs ~ WFH / Stood-down employees
Death by Product Category
Supply Chain availability and responsiveness
Consideration increase due to job loss fear
Case Risk for Employees

Covid-19 Response Strategy:

Communicate - to Customers, Staff, Suppliers and the Government.
Seek Aid - from Government, Banks and Non-Profit Organisations.
Reduce Costs - brick & mortar, fixed, non-essential expenses and labour costs.
Increase Sales - eCommerce, Marketplaces, sell relevant products, and build 1:1 customer journeys.

Upcoming Webinars