Law Firm Secrets: Boost Client Experience and Skyrocket Referrals!

08/22/24 • 54 min

The Managing Partners Podcast: Law Firm Business Podcast

On today’s episode, we take you back to Answering Legal’s 2024 Law Firm Summer Reboot Camp, featuring Jennifer Gore! In this episode of the Managing Partners Podcast, Kevin and Jennifer sit down to talk about the critical importance of intake, onboarding, and client experience for law firms. Drawing from their vast experiences, Kevin and Jennifer discuss common pitfalls in lead generation, the need for 24/7 client availability, auditing processes, and the profound impact of client experience on referrals and firm success. You’ll also get firsthand insight into effective internal processes, strategies for optimizing client interactions, and the keys to maintaining strong relationships with partner vendors. If you are a law firm looking to improve efficiency & client journey, you won’t want to miss this episode!

Previous Episode

Unlocking the Secrets to a Thriving Workplace Culture

In this episode, we are again joined by Meghan where we discuss the critical role that culture and values play in shaping a successful business. Together, Megan & Kevin explain how empowering frontline employees and attracting top talent can lead to higher sales, better marketing, and improved client satisfaction. The conversation highlights the importance of leaders establishing a strong culture and communicating their values through initiatives that align with those principles to prevent potential issues. Tune in for tips on creating a workplace culture where employees feel safe, encouraged to share ideas, and empowered to contribute, all leading to greater success.

Next Episode

From Leads to Clients: Master the Art of Sales in Your Law Firm!

On today’s installment of Tactical Tuesday, we’ll be covering the world of sales in legal firms! In our final chat with Meghan, we talk about the power of follow-ups, the importance of persistence, and the secrets of personalized communication that often turns “leads” into clients. Kevin and Megan share some great tips on using tools like chatbots and AI to connect with potential clients and why law firms should go beyond just relying on emails alone. We also emphasize the need for continuous improvement in sales tactics, staying updated with the latest trends, and enhancing communication strategies to better serve clients. If you're part of a law firm looking to power up your sales game or just curious about how to better engage with clients, this episode is full of helpful tips and ideas.