Trenton Moss: 3 high-impact strategies that redefined my agency

09/24/24 • 52 min

The Handbook: The Agency Operations Podcast

Curious about how an agency experimented with new approaches and found their recipe for success?

In this episode, we talk with Trenton Moss, a former agency owner who ran his business for 15 years before it was sold. Trenton shares the key decisions that transformed his agency, along with some missteps along the way.

Trenton covers three major changes he implemented and explains exactly how he did it:

Setting up team pods with a highly effective reward system
Developing ongoing client services training and putting the learnings into practice
Creating an advisory board to guide the agency

Trenton shares plenty of inspiring stories and practical tactics you can apply in your own agency.

Now a leadership coach, Trenton has been coaching and training teams for nearly 20 years. You can check out his website, Sterka, his book Human Powered, you can also subscribe to Human Powered: The Podcast via his website.

Follow Trenton on LinkedIn: https://www.linkedin.com/in/trentonmoss/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.

This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

Curious about how an agency experimented with new approaches and found their recipe for success?

Trenton covers three major changes he implemented and explains exactly how he did it:

Setting up team pods with a highly effective reward system
Developing ongoing client services training and putting the learnings into practice
Creating an advisory board to guide the agency

Trenton shares plenty of inspiring stories and practical tactics you can apply in your own agency.

Follow Trenton on LinkedIn: https://www.linkedin.com/in/trentonmoss/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.

This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

Previous Episode

Dan Timmiss: How to get your agency IT ready for scaling

As an Ops person, the role of IT expert is often part of the job. So how can you ensure your agency’s IT infrastructure is set up for scaling?
That's the focus of our discussion with Dan Timmiss, Technical Director at Kaizen IT Solutions. With over two decades of experience, Dan has helped hundreds of creative agencies optimize and manage their IT setups, from audits to complete IT overhauls and supporting scaling teams.
In this episode, Dan shares essential best practices:

The importance of implementing single sign-on (SSO) and multi-factor authentication (MFA) for security and ease of access
How cloud storage can complement on-premise servers if you have heavy media files
Using mobile device management solutions like Jamf to manage your fleet of computers, including ‘zero touch deployment’ and easy on-boarding and off-boarding
Seeking security accreditations like Cyber Essentials Plus, CIS Benchmarks or ISO 27001 to help secure contracts with global clients
How newer services like MDR (managed detection and response) and XDR (extended detection and response) go beyond traditional anti-virus solutions to monitor your systems for threats
Why to educate your team on ‘social engineering’ scams that could cause financial and reputational harm

Follow Dan on LinkedIn: https://www.linkedin.com/in/dan-timmiss-486ab517/
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

Next Episode

BONUS EP: How can you boost your agency's productivity?

Do you ever get to the end of the working day and wonder, ‘What did I actually get done today?'

You’re certainly not alone.

We’re interrupted about every 8 minutes. And it can take up to 20 minutes to get back to what we’re doing. Imagine the impact of that on an 8 hour day.
In a recent Agency Hackers webinar, Harv spoke about productivity – including the flow state, trends that have had a negative influence on our ability to focus, and strategies that have given him and his colleagues a big productivity boost.
We're resharing that content for you here in case you missed the webinar.
You'll learn Harv's advice including:

Scheduling your day in advance, so you're not staring at your to-do list in despair.
Using a combination of 'office hours' to reply to messages and DND to minimize distractions.
Techniques to make your meetings more efficient, your team more focused, and encourage clear communication. (Including meetings that no one actually shows up to)!

View the presentation with visuals on Youtube.
Learn more about Agency Hackers.
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

The Handbook: The Agency Operations Podcast - Trenton Moss: 3 high-impact strategies that redefined my agency

Transcript

Harv00:00:00.000

Before we get into the interview, as you know, this podcast is brought to you by Scoro. Scoro is an agency platform that brings together your quoting, task, time, and budget tracking, your invoicing, and your agency reporting into one place. One reason I brought Scoro into my past agency was because we were a multi entity business. We had different agencies in different countries and we needed a common platform that allowed us all to collaborate acros