Matthew Peng: How to find the right tool for the job
07/02/24 • 37 min
Some platforms for niche use cases don’t require much consideration – you can try, and if it doesn’t work as intended, you can move onto something else. Other platforms, particularly those that are linked to your client services and business finances, require careful consideration. How do you ensure you’re making the right decision?
In this episode, we discuss why growing and maturing agencies looking to scale make the transition from disjointed tools to professional services automation (PSA) platforms.
You’ll learn how to define your needs, select the right platform, and implement it effectively to drive efficiency and growth in your business – with expert insights from Matthew Peng, a seasoned software advisor from consultancy Business Continuum.
Key takeaways include:
- Building a list of requirements,
- How to research and select the right platform,
- How to approach the implementation phase strategically, and
- Leveraging data for future business growth.
Don't miss Matt and Harv's valuable guidance for ensuring a successful transition.
Resources mentioned in this episode: G2 and GetApp
Follow Matthew on LinkedIn: https://www.linkedin.com/in/matthew-peng/
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
Some platforms for niche use cases don’t require much consideration – you can try, and if it doesn’t work as intended, you can move onto something else. Other platforms, particularly those that are linked to your client services and business finances, require careful consideration. How do you ensure you’re making the right decision?
In this episode, we discuss why growing and maturing agencies looking to scale make the transition from disjointed tools to professional services automation (PSA) platforms.
You’ll learn how to define your needs, select the right platform, and implement it effectively to drive efficiency and growth in your business – with expert insights from Matthew Peng, a seasoned software advisor from consultancy Business Continuum.
Key takeaways include:
- Building a list of requirements,
- How to research and select the right platform,
- How to approach the implementation phase strategically, and
- Leveraging data for future business growth.
Don't miss Matt and Harv's valuable guidance for ensuring a successful transition.
Resources mentioned in this episode: G2 and GetApp
Follow Matthew on LinkedIn: https://www.linkedin.com/in/matthew-peng/
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
Previous Episode
Ryan McNamara: The REAL purpose of ops: A revenue and growth driver
Operations is a critical role within agencies today. But beyond the day-to-day, there’s a big opportunity to leverage this role as strategic driver of growth and efficiency. How can you develop both yourself as a leader and your agency to deliver better results?
In this episode, Ryan McNamara, Head of Operations for Rise at Seven, highlights 3 key areas that every ops director should focus on:
- Financial rigor - what metrics you should be looking at and how often, to help you make strategic decisions.
- Performance culture - how Ryan sets up performance development plans (PDPs) in his team and the importance of company culture.
- Operational efficiency - what you should be optimizing to make things faster and easier.
Ryan offers advice on how to use your data for better decision making. He explains how to use metrics such as utilization, revenue recognition, and recovery to build better plans and inform your strategy.
Resources mentioned in this episode:
Harv’s Presentation on Business Maturity Models - https://bit.ly/harvbizmaturity
Follow Ryan on LinkedIn: https://www.linkedin.com/in/ryanfmc/
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
Next Episode
Alfie Wenegieme: How to get better at finance
Without financial results, we can’t see the impact of the decisions we make on our agency’s profit.
In this episode we’re joined by Alfie Wenegieme, a seasoned chartered accountant with over 17 years of commercial finance experience. Alfie shares important metrics for us to understand, report, and improve on.
We explore the fundamentals of agency finances, common issues agencies face, and tips for improving your team’s understanding of key financial metrics.
Whether you're a founder, ops person, or part of the senior leadership team, this episode will provide valuable insights into managing and optimizing your agency’s profitability.
Don't miss Alfie's expert advice and practical guidance.
Follow Alfie on LinkedIn: https://www.linkedin.com/in/alfie-wenegieme/
Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/
Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.
This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
The Handbook: The Agency Operations Podcast - Matthew Peng: How to find the right tool for the job
Transcript
Hey all, welcome back. A distinction we can make between businesses at various stages of maturity is how well they have best practices defined centrally and are thus consistent in the way they work. Whether they have the kinds of tools that give them good data, not just looking backwards, but tools that allow them to forecast; and how well they use that data and those forecasts to steer where they're going. At earlier stages of maturity, you're
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