How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson
02/28/22 • 41 min
3 Listeners
Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.
You’ll learn:
- Chick-fil-A’s simple ingredients for great customer service
- The secret sauce for creating consistent customer service
- A simple tool to protect your company culture
- How to transfer your culture to new hires
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Links mentioned in the episode:
- The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
- Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi
- Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt
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Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.
You’ll learn:
- Chick-fil-A’s simple ingredients for great customer service
- The secret sauce for creating consistent customer service
- A simple tool to protect your company culture
- How to transfer your culture to new hires
Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways
Support our sponsors:
- BELAY: https://bit.ly/33SwBlO
- Hite Digital: https://bit.ly/HiteDigital
- NetSuite: https://bit.ly/NetSuiteEntre
- Exodus 90: https://bit.ly/Exodus90Entre
- Kyro Digital: https://bit.ly/KyroDigital
Links mentioned in the episode:
- The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
- Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi
- Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt
- Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi
Learn more about EntreLeadership Events:
- EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit
- EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries
Learn more about EntreLeadership Coaching:
- Elite: https://bit.ly/EntreLeadershipElite
- Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups
- Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching
- Workshops: https://bit.ly/EntreLeadershipWorkshops
- Weekly Report Tool: https://bit.ly/WeeklyReportTool
Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq
Previous Episode
Tips for Creating Moments Your Customers Won’t Forget with Jesse Cole
Join us as our host, George Kamel, talks to Jesse Cole, the founder of Fans First Entertainment and owner of the Savannah Bananas baseball team. Jesse has an inspiring story that started with an empty baseball stadium on the brink of closing. Now that same stadium is home to a team that’s selling out nationwide tours with raving fans all over the country. Later in the episode, George chats with Joe Leavitt, the director of event production at Ramsey Solutions, about Joe’s process for creating memorable experiences—and how you can do the same for your team and your customers.
You’ll learn:
- Why wowing your fans is crucial
- The question that vision-driven leaders ask
- How to create unforgettable events
- Easy ways to make fantastic customer experiences
Support our sponsors:
- BELAY: https://bit.ly/351P9AE
- Hite Digital: https://bit.ly/HiteDigital
- NetSuite: https://bit.ly/NetSuiteEntre
- Exodus 90: https://bit.ly/Exodus90Entre
- Kyro Digital: https://bit.ly/KyroDigital
Links mentioned in this episode:
- The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
- The Savannah Bananas: https://bit.ly/3sKFvLe
- Download 43 Easy Ways to Recognize Your Team: https://bit.ly/3HDajDh
- Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi
Learn more about EntreLeadership Events:
- EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit
- EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries
Learn more about EntreLeadership Coaching:
- Elite: https://bit.ly/EntreLeadershipElite
- Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups
- Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching
- Workshops: https://bit.ly/EntreLeadershipWorkshops
- Weekly Report Tool: https://bit.ly/WeeklyReportTool
Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq
Next Episode
How to Lead With Intentionality and Purpose with Jordan Lee Dooley
Join us as our host, George Kamel, talks to Jordan Lee Dooley, an entrepreneur, a podcaster and a bestselling author. Jordan explains how to use your drive to propel you forward—and how to be content with where you’re at. She also gives you tips that'll help you navigate when life happens and things get off track. Later in the episode, George chats with Chris Campbell, the senior vice president of Financial Coaching at Ramsey Solutions, about how Chris’ habits have helped him level up as a leader. Then Chris shares some key questions you can use to grow your self-awareness and leadership.
You’ll learn:
- Why you might be leading with the wrong intentions
- Why failure can be your biggest opportunity
- The habits successful leaders have
- Four questions to make you a more effective leader
Support our sponsors:
- BELAY: https://bit.ly/351P9AE
- Hite Digital: https://bit.ly/HiteDigital
- NetSuite: https://bit.ly/NetSuiteEntre
- Kyro Digital: https://bit.ly/KyroDigital
Links mentioned in this episode:
- The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
- Jordan Lee Dooley’s website: https://bit.ly/33GrxRV
- SHE with Jordan Lee Dooley podcast: https://apple.co/3IcvFIl
- Embrace Your Almost by Jordan Lee Dooley: https://amzn.to/36zDN7Z
- The Ruthless Elimination of Hurry by John Mark Comer: https://amzn.to/3sduCTb
- Learn more about financial coaching: https://bit.ly/3LPui4G
- Learn more about EntreLeadership Advisory Groups: https://bit.ly/36ydf77
- Man’s Search for Meaning by Viktor Frankl: https://amzn.to/3MaDgJU
- Download 10 Days of Intentionality: https://bit.ly/3h9hnwg
- Share your feedback with Tim, our producer: https://bit.ly/3bJOSmi
Learn more about EntreLeadership Events:
- EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit
- EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries
Learn more about EntreLeadership Coaching:
- Elite: https://bit.ly/EntreLeadershipElite
- Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups
- Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching
- Workshops: https://bit.ly/EntreLeadershipWorkshops
- Weekly Report Tool: https://bit.ly/WeeklyReportTool
Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq
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