The EntreLeadership Podcast

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.

You’ll learn:

• Chick-fil-A’s simple ingredients for great customer service
• The secret sauce for creating consistent customer service
• A simple tool to protect your company culture
• How to transfer your culture to new hires

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Links mentioned in the episode:

• The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
• Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi
• Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt
• Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi

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• EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit
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• Workshops: https://bit.ly/EntreLeadershipWorkshops
• Weekly Report Tool: https://bit.ly/WeeklyReportTool

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Is social media a big waste of time, or is it another way you can build your business? On this episode of The EntreLeadership Podcast, we sit down with Jasmine Star—a business strategist who empowers entrepreneurs to build a brand, market it on social media, and create a life they love. This conversation is full of tactical tips and tricks you can use to market your business on social media. Then, in our second conversation, we sit down with Ramsey Solutions' Senior Director of B2C Marketing, Jenny Driessen. She provides helpful insight into how you can more effectively use social media to build relationships with your customers.

The EntreLeadership Podcast

Jasmine Star's Website

Learn more about Social Curator.

Korrect Plumbing, Heating & Air Conditioning, Inc.

Download Key Result Areas (KRAs) template.

Schedule a call with Tim, our producer.

Learn more about EntreLeadership Events:

EntreLeadership Summit | EntreLeadership Master Series

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Elite | Advisory Groups | Executive Coaching | Workshops | Weekly Report Tool

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BELAY | Gravy | Hite Digital | NetSuite

If you want your small business to scale, you have to master the art of growing and developing a sales team. But the question is: How do you do that? In this episode of The EntreLeadership Podcast, we sit down with real estate legend Brian Buffini. His business, Buffini & Company, has been teaching people the discipline of sales for 25 years. We get to hear his story of emigrating from Ireland to America, and how he built his business from scratch using his unique sales system. Then George Kamel chats with EntreLeadership Director of Sales Jason Williams to talk about the traits you should look for when hiring a new sales team leader.

The EntreLeadership Podcast

Brian Buffini's website

Buffini & Company’s website

The Emigrant Edge by Brian Buffini

Download The EntreLeader's Guide to Hiring.

Schedule a call with Tim, our producer.

Learn more about EntreLeadership Events:

EntreLeadership Summit | EntreLeadership Master Series

Learn more about EntreLeadership Coaching:

Elite | Advisory Groups | Executive Coaching | Workshops | Weekly Report Tool

Learn more about the offers from our EntreLeadership Partners:

BELAY | Gravy | Hite Digital | NetSuite

Triple 8 Management Partner Paul Steele says he’s always been an entrepreneur but is quick to admit that it kind of happened by accident. Diagnosed with attention deficit disorder as a young child, Paul chose to channel what he calls his “fidgeting” into entrepreneurial endeavors, like selling his baseball card collections or stamping envelopes for his mother’s real estate business. And once he started working, he never stopped—and he’s logged enough 80+ hour work weeks to prove it . Tune in to hear how Paul went from being homeless (three times!) in college to today heading up one of the fastest-growing music management companies in Nashville.

entreleadership.com/podcast

Triple 8 Management

Moon River Music Festival

Magnolia Record Club

EntreLeadership's Business Health Assessment

13 Ways to Build a High Performing Remote Team from BELAY

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Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

If you think leadership is only about C-suite perks and privileges, bestselling author and counselor John Eldredge says you’re in for a serious wake-up call. Leadership is a higher calling, he says, and one that comes with a price tag to match. Luckily, simply acknowledging that fact goes a long way in boosting your resilience and preparing you for what lies ahead. Tune in as John shares an unfiltered look at leadership, as well as some everyday strategies to make the journey all the more worthwhile.

entreleadership.com/podcast

Ransomed Heart website

Get Your Life Back by John Eldredge

10 Days of Intentionality

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As an Amazon Associate EntreLeadership earns from qualifying purchases.

Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!