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The Email Marketing Show - Onboarding Emails Examples for your Online Course

Onboarding Emails Examples for your Online Course

Explicit content warning

10/27/21 • 25 min

1 Listener

The Email Marketing Show

This week on the podcast we're talking about onboarding emails examples. Are you a course creator? Do you have an onboarding sequence? Or is it just one of those things that get pushed to the side at the end of a busy launch?

Well, if you want to find out exactly how to use your onboarding emails to wow your customers, turn them into fans, and make more sales, we've got your back!

SOME EPISODE HIGHLIGHTS:

(3:23) What are onboarding emails?

(4:30) Use onboarding emails to show the value of your product.

(5:52) How to counteract buyer's remorse.

(8:52) How onboarding emails help you build trust with your customers.

(10:16) A sneak peak into our own onboarding emails.

(13:00) How to use onboarding emails to hightlight the most foundational pieces of your course.

(16:45) How to use the onboarding sequence to set the expectation there's more to learn from you.

(18:43) How to make sure your onboarding sequence reflects the style and framework of your other emails.

(20:44) Don't confuse your onboarding sequence with your welcome sequence.

(23:12) Subject line of the week.

What are onboarding emails?

Onboarding emails are those emails you send to someone who's bought your online course or product. Why are we talking about onboarding email examples today? Because we know what it's like to launch something new. There's so much work that goes into it that often the part that follows the sale gets overlooked and forgotten.

But onboarding emails are important. And you want to be doing a little more than just thanking your customer for buying the product and giving them the username and password to access it.

So here are a few things that your onboarding emails can help you do.

Show the value of your product

The very first thing onboarding emails allow you to do is to encourage your customers to look at the value of the product they bought from you. With these emails, you want to prompt people to take action and consume the content you've painstakingly put together. Because of course, you want them to get the results you promised them, right?

Counteract buyer's remorse

Another reason why onboarding emails matter is because they help you counteract buyer's remorse. I'm sure this has happened to you - you bought a product or downloaded a lead magnet, and when you did you felt excited.

But then at some point remorse kicks in. You worry that for some reason you've made a bad decision and wasted your time or your money. Maybe you shouldn't have bought the thing in the first place. You've been there and felt like that, right?

So this is where your onboardg email sequence comes in. You've got to use your onboarding emails to get your customers excited about their purchase. Why? Because this is your chance to reassure them they made a good decision, and sell them your product once again.

You can do this by talking about the transformation they'll experience and the results they'll finally achieve. You can show them testimonials and case studies of people just like them. Because this helps you reinforce your subconscious reputation with that buyer and helps them see how they’re now closer to the outcome they want. Your job is to show them they made a great decision!

Build trust with your customers

Another reason why we swear by onboarding emails (and we want to share some onboarding emails examples with you) is that they help your customers build trust with you and your business. By sending out emails after they bought from you, you show your customers you want them to succeed. A lot of business owners will sell something and then move on to the next thing. And there’s nothing wrong with that inherently, but it’s also important to make your customers looked after.

Show them that you're not just about getting their money and leaving them to themselves. You put together the best content in this course and now you want them to use it and get the results. Because let’s face it – when people buy online courses, a lot of the accountability is on them. If they don't consume the content and implement the strategies you teach them, they won't get results. But you can (and should) definitely still play a part in this process by encouraging them to use your product.

Some onboarding emails examples

For example, when people join our membership, The League, we send them a detailed email showing them how to access it. We don’t just give them the URL, username, and password - we also include an animated GIF of where they go and click into the Members area. Because even if people haven’t accessed...

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This week on the podcast we're talking about onboarding emails examples. Are you a course creator? Do you have an onboarding sequence? Or is it just one of those things that get pushed to the side at the end of a busy launch?

Well, if you want to find out exactly how to use your onboarding emails to wow your customers, turn them into fans, and make more sales, we've got your back!

SOME EPISODE HIGHLIGHTS:

(3:23) What are onboarding emails?

(4:30) Use onboarding emails to show the value of your product.

(5:52) How to counteract buyer's remorse.

(8:52) How onboarding emails help you build trust with your customers.

(10:16) A sneak peak into our own onboarding emails.

(13:00) How to use onboarding emails to hightlight the most foundational pieces of your course.

(16:45) How to use the onboarding sequence to set the expectation there's more to learn from you.

(18:43) How to make sure your onboarding sequence reflects the style and framework of your other emails.

(20:44) Don't confuse your onboarding sequence with your welcome sequence.

(23:12) Subject line of the week.

What are onboarding emails?

Onboarding emails are those emails you send to someone who's bought your online course or product. Why are we talking about onboarding email examples today? Because we know what it's like to launch something new. There's so much work that goes into it that often the part that follows the sale gets overlooked and forgotten.

But onboarding emails are important. And you want to be doing a little more than just thanking your customer for buying the product and giving them the username and password to access it.

So here are a few things that your onboarding emails can help you do.

Show the value of your product

The very first thing onboarding emails allow you to do is to encourage your customers to look at the value of the product they bought from you. With these emails, you want to prompt people to take action and consume the content you've painstakingly put together. Because of course, you want them to get the results you promised them, right?

Counteract buyer's remorse

Another reason why onboarding emails matter is because they help you counteract buyer's remorse. I'm sure this has happened to you - you bought a product or downloaded a lead magnet, and when you did you felt excited.

But then at some point remorse kicks in. You worry that for some reason you've made a bad decision and wasted your time or your money. Maybe you shouldn't have bought the thing in the first place. You've been there and felt like that, right?

So this is where your onboardg email sequence comes in. You've got to use your onboarding emails to get your customers excited about their purchase. Why? Because this is your chance to reassure them they made a good decision, and sell them your product once again.

You can do this by talking about the transformation they'll experience and the results they'll finally achieve. You can show them testimonials and case studies of people just like them. Because this helps you reinforce your subconscious reputation with that buyer and helps them see how they’re now closer to the outcome they want. Your job is to show them they made a great decision!

Build trust with your customers

Another reason why we swear by onboarding emails (and we want to share some onboarding emails examples with you) is that they help your customers build trust with you and your business. By sending out emails after they bought from you, you show your customers you want them to succeed. A lot of business owners will sell something and then move on to the next thing. And there’s nothing wrong with that inherently, but it’s also important to make your customers looked after.

Show them that you're not just about getting their money and leaving them to themselves. You put together the best content in this course and now you want them to use it and get the results. Because let’s face it – when people buy online courses, a lot of the accountability is on them. If they don't consume the content and implement the strategies you teach them, they won't get results. But you can (and should) definitely still play a part in this process by encouraging them to use your product.

Some onboarding emails examples

For example, when people join our membership, The League, we send them a detailed email showing them how to access it. We don’t just give them the URL, username, and password - we also include an animated GIF of where they go and click into the Members area. Because even if people haven’t accessed...

Previous Episode

undefined - 7 Sales Elements to Give You More Reasons To Email During Your Launch

7 Sales Elements to Give You More Reasons To Email During Your Launch

You've got an offer ready and have emailed your subscribers. Once. Maybe twice. Sure, you'd like to email them a bit more. That would help with your sales, right? But you just don't know what to email about! So here are 7 sales elements that will give you more reasons to email during your launch and help you create spikes in your sales.

Ready to have your mind absolutely blown by these strategies?

Let's go!

SOME EPISODE HIGHLIGHTS:

(2:31) Why you should email your audience more than once or twice during a launch.

(4:04) Give your audience a guided tour of your sales page through your emails (and learn about the pretend electoral campaign between Paddington Bear and Rupert The Bear).

(11:48) Introduce a countdown timer to create urgency (but not right at the start).

(14:08) Add a bonus (or more).

(16:34) Combine the bonus and the countdown timer.

(17:47) Use your testimonials in your emails.

(20:20) Don't introduce payment plans or down sell options at the start of your launch.

(22:38) Help your customers remove overwhelm and make informed decisions.

(25:03) Handle objections.

(28:05) Subject line of the week.

Why you should email your audience more than once or twice during a launch

First thing first, how many times do your normally email your list when you launch a new product or service? The day you open the cart and then the day you close it? What happens in between? Can we just agree that two emails aren't really gonna cut it?

When you’re promoting a new offer, you need to email your list more than once or twice. But how exactly can you keep talking about this thing you’re launching?

Use your emails to give your audience a guided tour of your sales page

You see, the key is to have a plan. And your plan should be all about NOT putting everything you have to say about your launch on your sales page. Hold some things back from your sales page so you have a list of valid reasons to email your list. Because during your launch, you want to use your emails to drip out pieces of your offer – email by email.

This doesn't mean you're going to strip down your offer and turn it into something weak and mediocre that no one wants. Your offer needs to be amazing from day one! You're just holding off on announcing some of the stuff that most people announce at the start and breaking down the information that lives on your sales page and giving your subscribers a guided tour of it. Your emails are the place where you pick one element of your sales page and talk about it. Why? So that you can walk people through stuff they might have missed and make them pay attention to it.

By announcing new things throughout your launch, you create extra surges and spikes in your sales. Because we all know how it goes - launches are made of peaks and troughs. The peaks are the beginning and at the end. You make sales on your first day and then again on the last day before the cart closes. But in between? That's when you have your troughs. So you want to create some momentum - have an excuse to email your subscribers, give them more reasons to buy, and generate more peaks during your launch.

Here are 7 things (in no particular order) that will help you do just that.

Hold off introducing a countdown timer

A lot of people add a countdown timer to their sales page right at the start of their promotion. We suggest you don’t do that. Why?

First of all, because if you don’t put the timer on the sales page right away, it gives you a great reason to email your list later on and let them know when your cart closes.

But also, a countdown timer is a mechanism to create urgency - and a very effective one at that. So don't waste it! Because you won't create any urgency if you set your timer waaaay in the future. If you tell everyone that your offer expires in 2 weeks, they have no reason to take notice now. It’s only when the hours, minutes and seconds are literally ticking that they’ll pay attention and buy. So use it wisely because this is one of the reasons to email your list during your launch.

Add a bonus (or more)

Another strategy you can use is to take something you'd ordinarily include in your offer (like an additional piece of training or a worksheet, etc.) and add it as a bonus rather than including it from the start. As the days go by, you offer all these additional features as bonuses via email with a really effective subject line. Why does this work? Because it helps you draw attention to this bonus you just added and encourage someone to buy.

Effectively, you're selling your bonuses in your emails. And if you position them well, some people will buy the product because ...

Next Episode

undefined - The Best Cart Abandonment Emails with Chelsea Martinus from Black Girl Boss Collective

The Best Cart Abandonment Emails with Chelsea Martinus from Black Girl Boss Collective

Do you find the idea of email automation daunting? Well, you shouldn't! Because the right email campaigns can help you get awesome results in your business. This week on the podcast we chatted to Chelsea Martinus from Black Girl Boss Collective, who shared the best cart abandonment emails and tips to help you retarget your audience and increase your sales.

Ready to find out Chelsea's best-kept secrets?

SOME EPISODE HIGHLIGHTS:

(3:46) Does Chelsea really watch the same three movies every New Year's Eve?

(7:45) What is email automation?

(9:46) Email marketing isn't something you do TO your subscribers.

(11:35) What is a retargeting sequence?

(13:20) What can an abandoned cart email sequence do for your and your subscribers?

(16:18) Why timeliness is important in abandoned cart emails.

(17:22) Why you need to personalise your email campaigns.

(18:35) Why you want to 'nudge' your subscribers.

(19:50) How to create the best cart abandonment emails for each of your products.

(23:05) Subject line of the week with Chelsea Martinus.

What is email automation?

For Chelsea, automation is the key to a seamless client journey. When you're looking to connect with people who are a great fit for your community, you're not just sending them emails to convince them to buy, right? (Right?)

Email marketing is a way of creating a connection with your audience. And the easiest way to do that is through automation.

Why?

Because email automation helps you foster a relationship with your subscribers and connect with them in a way that's authentic. It also helps you produce high-quality content that will get them to reach their goals.

In other words, email automation allows you to build relationships that surpass a transaction and the exchange of money for services and goods. You can use email automation to let your community know they're not alone. This is you showing them they have someone in their corner they can turn to when they don’t know what to do in a particular area of their business or life.

Have we convinced you about the benefits yet?

Email marketing isn't something you do TO your subscribers

Unfortunately, a lot of people think of email marketing as a thing they do TO their subscribers. But it's not like that at all! It's about the subscribers’ journey and their path through your email system - that's the big difference. Creating automated campaigns allows you to take all your customers on the same journey. Isn't that amazing?

And the key to achieve this is to make your emails so good that your subscribers will want to be on our list because they're genuinely looking forward to our emails, rather than being there because they downloaded a cool lead magnet once.

What is a retargeting sequence?

A retargeting sequence is a campaign that gets sent when a subscriber has clicked on a product but hasn't bought it yet. We have a specific email sequence about this that we teach inside our membership, The League. We call it the Tell Me More sequence, and as Chelsea put it, it's probably one of the most underrated email automation campaigns for service providers. Because a lot of people think the automation stops when the subscriber buys. Or when they don’t. And that's not quite the case.

Chelsea explains that if you're running a campaign and presenting an offer you believe in – one that’s going to help people solve problems - then you need to take a moment to re-engage and retarget those people. Chelsea refers to these campaigns as retargeting sequences or click sequences. If you work in e-commerce, you've probably heard the phrase abandoned cart sequence.

What can an abandoned cart email sequence do for your business?

Your retargeting (or abandoned cart) campaign allows you to check in with any subscribers who clicked on your link but didn't buy. Do they have any questions? Why didn't they go ahead and purchase? Asking these types of questions gives you the chance to receive immediate feedback as to why your subscribers didn't buy. And it might be a very simple reason you can go and fix straight away - like the fact the link didn't work!

But you asking questions works for your prospective customers too because it gives them a sense of security. It lets them know that for you this purchase is not all about the money. You're showing your subscribers that you care about what they think and what's important to them. And you're giving them an opportunity to get all their burning questions answered.

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