
The Business of Learning, Episode 80: Developing Human-Centered Leaders
11/14/24 • 21 min
Human-centered leadership skills, like emotional intelligence (EQ), self-awareness, communication and more, are essential for leaders looking to support and empower their teams to perform at their best.
However, many leaders struggle to develop human-centered skills. In fact, according to Gartner, 71% of employees believe that their leaders don’t exhibit human skills.
In this episode of The Business of Learning, we spoke with Karolien Koolhof, an author and founder of the training and coaching business Quiet Quality, for tips on how to develop human-centered leaders.
Tune in now for expert insights on:
• Why human-centered leaders are critical to business success today.
• The connection between human-centered leadership and company culture.
• The (often overlooked) power of introverted leaders.
Human-centered leadership skills, like emotional intelligence (EQ), self-awareness, communication and more, are essential for leaders looking to support and empower their teams to perform at their best.
However, many leaders struggle to develop human-centered skills. In fact, according to Gartner, 71% of employees believe that their leaders don’t exhibit human skills.
In this episode of The Business of Learning, we spoke with Karolien Koolhof, an author and founder of the training and coaching business Quiet Quality, for tips on how to develop human-centered leaders.
Tune in now for expert insights on:
• Why human-centered leaders are critical to business success today.
• The connection between human-centered leadership and company culture.
• The (often overlooked) power of introverted leaders.
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[Special Episode] Confidence, Tech and the Human Connection
In this special episode of The Business of Learning, brought to you by Wisetail, we spoke with Evan Melick, director of product at Wisetail, to learn more about how confidence impacts learning and performance.
Tune in now for expert insights on:
- Why psychological safety is critical for effective learning.
- How leaders can assess employees’ confidence in a given skill.
- Why confident employees are more likely to take risks and drive innovation.
Next Episode

The Business of Learning, Episode 81: Leading Through Change — Developing Agile Leaders
In today’s workplace, it seems like the only constant is change. Organizations need agile leaders who can adapt to evolving business needs and guide their teams through uncertainty. Of course, this is easier said than done: Leaders need training and development to build key skills like resilience and agility.
In this episode of The Business of Learning, we spoke with Jennifer Garvey Berger, an author and the CEO of Cultivating Leadership, and Mindy Vail, an author and the founder and CEO of The MindShift Effect, for tips on developing agile, future-ready leaders.
Tune in now for insights on:
• The skills leaders need to manage change.
• Navigating the human side of change.
• Innovating strategically to avoid burnout.
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