The Leadership Formula for Turbulence: Trust, Resilience, and Psychological Safety
01/29/25 • 25 min
Navigating high-pressure situations in the workplace requires more than just strategy—it demands trust, empathy, and a culture of psychological safety. In this episode, Maxine Legal, CEO and founder of Thrive Inclusively, shares insights from her 20+ years of leadership in healthcare to help leaders and teams thrive under pressure. Discover actionable strategies to foster resilience, communication, and trust, even in the most dynamic business environments.
Throughout this talk, we dive into:
- The importance of psychological safety and how it transforms workplace dynamics.
- Why transparent communication builds trust, especially in times of uncertainty or crisis.
- How to tailor your leadership approach to different communication styles and personalities.
- The balance between holding employees accountable and maintaining empathy as a leader.
- Practical tips on investing in self-care to lead effectively and build resilient teams.
About the Guest:
Maxine L. Legall is a dynamic speaker and the visionary founder of Thrive Inclusively LLC, a premier consulting firm based in New York. With over 20 years of groundbreaking experience across healthcare, non-profit, and corporate sectors, Maxine empowers organizations to thrive through transformative inclusion initiatives, cultural transformation, leadership development, and strategies that prioritize resilience and self-care. Her actionable insights inspire growth, drive impactful change, and foster environments where individuals and teams excel.
Maxine L. Legall is a passionate and empowering coach, dedicated to guiding leaders and teams toward unlocking their potential, building resilience, and achieving meaningful success through personalized strategies and transformative growth.
Maxine Legall’s website: www.thriveinclusively.com
About the Host:
Your host, Maartje van Krieken, brings a wealth of experience from the front lines of business turmoil. With a background in crisis management, managing transformation and complex collaboration, she has successfully guided numerous organizations through their most challenging times. Her unique perspective and practical approach make her the go to First Responder in the arena of business turmoil and crisis.
Podcast Homepage: https://www.thebusinessemergencyroom.com/
https://www.thechaosgamesconsulting.com/
https://www.linkedin.com/in/maartje/
Thanks for listening!
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Navigating high-pressure situations in the workplace requires more than just strategy—it demands trust, empathy, and a culture of psychological safety. In this episode, Maxine Legal, CEO and founder of Thrive Inclusively, shares insights from her 20+ years of leadership in healthcare to help leaders and teams thrive under pressure. Discover actionable strategies to foster resilience, communication, and trust, even in the most dynamic business environments.
Throughout this talk, we dive into:
- The importance of psychological safety and how it transforms workplace dynamics.
- Why transparent communication builds trust, especially in times of uncertainty or crisis.
- How to tailor your leadership approach to different communication styles and personalities.
- The balance between holding employees accountable and maintaining empathy as a leader.
- Practical tips on investing in self-care to lead effectively and build resilient teams.
About the Guest:
Maxine L. Legall is a dynamic speaker and the visionary founder of Thrive Inclusively LLC, a premier consulting firm based in New York. With over 20 years of groundbreaking experience across healthcare, non-profit, and corporate sectors, Maxine empowers organizations to thrive through transformative inclusion initiatives, cultural transformation, leadership development, and strategies that prioritize resilience and self-care. Her actionable insights inspire growth, drive impactful change, and foster environments where individuals and teams excel.
Maxine L. Legall is a passionate and empowering coach, dedicated to guiding leaders and teams toward unlocking their potential, building resilience, and achieving meaningful success through personalized strategies and transformative growth.
Maxine Legall’s website: www.thriveinclusively.com
About the Host:
Your host, Maartje van Krieken, brings a wealth of experience from the front lines of business turmoil. With a background in crisis management, managing transformation and complex collaboration, she has successfully guided numerous organizations through their most challenging times. Her unique perspective and practical approach make her the go to First Responder in the arena of business turmoil and crisis.
Podcast Homepage: https://www.thebusinessemergencyroom.com/
https://www.thechaosgamesconsulting.com/
https://www.linkedin.com/in/maartje/
Thanks for listening!
Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page.
Do you have some feedback or questions about this episode? Leave a comment in the section below!
Subscribe to the podcast
If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.
Leave us an Apple Podcasts review
Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.
Previous Episode
Defusing the Dilemma: How Resourcefulness Solves Big Challenges
What happens when you’re tasked with solving a high-stakes problem you know almost nothing about? This episode of The Business Emergency Room takes you behind the scenes of a fascinating real-life challenge: tackling the unknown to support critical decision-making.
Join Maartje as she recounts a pivotal experience early in her career—a multi-billion-dollar investment opportunity in Iran, fraught with risks, including unexploded ordinances in an oil field near the Iran-Iraq border. With little knowledge of the issue and limited resources, her team had to think fast, ask the right questions, and collaborate effectively to provide leadership with the insights needed to make a decision.
In this episode, you’ll discover:
- How to approach complex, high-risk challenges with resourcefulness and creativity.
- The importance of de-risking decisions by identifying what you know—and what you don’t.
- Why collaboration and transparency are essential in problem-solving under uncertainty.
- Lessons learned from both the successes and missteps in their decision-making process.
This story is more than a case study; it’s a masterclass in resourcefulness, decision-making, and leadership. Whether you’re tackling a small challenge or navigating a major business emergency, the lessons in this episode will inspire you to face the unknown with confidence and clarity.
About the Host:
Your host, Maartje van Krieken, brings a wealth of experience from the front lines of business turmoil. With a background in crisis management, managing transformation and complex collaboration, she has successfully guided numerous organizations through their most challenging times. Her unique perspective and practical approach make her the go to First Responder in the arena of business turmoil and crisis.
Podcast Homepage: https://www.thebusinessemergencyroom.com/
https://www.thechaosgamesconsulting.com/
https://www.linkedin.com/in/maartje/
Thanks for listening!
Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page.
Do you have some feedback or questions about this episode? Leave a comment in the section below!
Subscribe to the podcast
If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.
Leave us an Apple Podcasts review
Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.
Next Episode
Applying Disaster Response Tactics to Business Disruptions
Disruptions are an inevitable part of both life and business, but how we respond to them can make all the difference. In this episode, we explore the structured crisis response strategies used by the Red Cross Disaster Action Teams and how these same principles can be applied to business disruptions. With clear decision-making, effective communication, accountability and escalation definition, and a focus on immediate priorities, businesses can strengthen their resilience and navigate crises with confidence. Whether you're a leader, entrepreneur, or part of an organization facing unexpected challenges, this episode will equip you with actionable insights to stay prepared and in control.
Key Takeaways from This Episode:
- How emergency response strategies from the Red Cross can be adapted to business crisis management.
- The importance of structured decision-making and escalation protocols during disruptions.
- Why clear, transparent communication is essential for effective crisis resolution.
- How to prioritize and triage issues within the first 24–48 hours of a crisis.
- The role of post-crisis debriefs in strengthening future resilience and preparedness.
About the Host:
Your host, Maartje van Krieken, brings a wealth of experience from the front lines of business turmoil. With a background in crisis management, managing transformation and complex collaboration, she has successfully guided numerous organizations through their most challenging times. Her unique perspective and practical approach make her the go to First Responder in the arena of business turmoil and crisis.
Podcast Homepage: https://www.thebusinessemergencyroom.com/
https://www.thechaosgamesconsulting.com/
https://www.linkedin.com/in/maartje/
Thanks for listening!
Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page.
Do you have some feedback or questions about this episode? Leave a comment in the section below!
Subscribe to the podcast
If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.
Leave us an Apple Podcasts review
Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.
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