Customer Service
10/23/18 • 24 min
How is AI being integrated into industries that rely heavily providing good customer service? Companies are increasingly turning to AI-driven chatbots, virtual assistants and self-service options to augment their human agents and improve customer experience. Hosts Jodie and Amber discuss the future of AI in customer service with Shopify's former SVP Data Science and Engineering David Lennie, and HeyDay.ai's Étienne Mérineau.
If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.
To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com.
Follow us on Twitter @AIEffect.
How is AI being integrated into industries that rely heavily providing good customer service? Companies are increasingly turning to AI-driven chatbots, virtual assistants and self-service options to augment their human agents and improve customer experience. Hosts Jodie and Amber discuss the future of AI in customer service with Shopify's former SVP Data Science and Engineering David Lennie, and HeyDay.ai's Étienne Mérineau.
If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.
To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com.
Follow us on Twitter @AIEffect.
Previous Episode
Insurance
Customer and employee safety, risk assessments and policy recommendations - machine learning is fast becoming a fundamental part of the financial services ecosystem. Hosts Jodie Wallis and Amber Mac examine AI's evolving role in financial services, particularly within insurance - featuring interviews with John Heveran of Liberty Mutual, Tomi Poutanen from TD’s Layer 6 AI, and former CEO of Kanetix Ltd. Andrew Lo.
If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.
To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com.
Follow us on Twitter @AIEffect.
Next Episode
Smart Cities
What makes a city smart? Toronto's proposed Quayside development, a high-tech neighbourhood built by Alphabet's Sidewalk Labs, will feature driverless cars, automated city services and sustainable infrastructure aimed at improving quality of life. Our final episode of season two features Craig Nevill-Manning from Sidewalk Labs and Mayor of Toronto John Tory on what we can expect from the cities of the future.
If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.
To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com.
Follow us on Twitter @AIEffect.
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