Thank You Come Again
Blake Imperl
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Top 10 Thank You Come Again Episodes
Goodpods has curated a list of the 10 best Thank You Come Again episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Thank You Come Again for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Thank You Come Again episode by adding your comments to the episode page.
How to Increase Repeat Purchase Frequency in DTC eCommerce
Thank You Come Again
12/19/22 • 40 min
When is the right time to ask a customer to purchase again? What automations matter to retaining customers and what should we do if a customer doesn’t reorder when you reach out?
Alex McEachern (Repeat) and Blake dive deep into those questions, the 3 must-have post-purchase automations, frameworks for creating repeat customers, and more.
They also give plenty of tactical examples from brands like Huron, BluMaan, Hanz de Fuko, Aura Bora, Kopari, Olipop as well as tech that enables it with platforms like Repeat, Wonderment, & Klaviyo.
If you’re looking to level up customer retention - this is a must-listen.
The TYCA Podcast is brought to you by Wonderment - the retention Swiss army knife used by hundreds of leading Shopify merchants including The Ridge, Bokksu, and Jones Road Beauty.
Wonderment is the easiest way to proactively set expectations on shipping timeframes, automatically update customers with delays, and measure shipping expectation vs reality across the business. Check out www.wonderment.com today.
Watch the video format of today's episode here
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If you want to automate your reordering visit Repeat over at https://www.getrepeat.io/
Join CPG house https://www.getrepeat.io/cpghouse
Shelf Life Podcast https://podcasts.apple.com/us/podcast/the-shelf-life/id1596936180
Time Stamps
0:00 - intro
1:00 - Who is Alex McEachern?
2:56 - The current state of customer retention
5:08 - Can you automate retention?
8:22 - How to reach out at the right time for reordering
11:24 - Wonderment is your retention swiss army knife
12:30 - Huron example & post-purchase education with the tracking page and emails
14:14 - the 3 base flows for post-purchase
17:23 - DTC is the loyalty channel for CPG
19:40 - Which brands have nailed reordering flows?
22:00 - How to “earn” the right to ask for another purchase from a customer
24:45 - what to do if a customer doesn’t reorder when you reach out
28:24 - If a customer doesn’t come back again... what do you do?
30:57 - Removing pain points around shipping lags in DTC... and how to stay competitive with retail
33:57 - Alex’s biggest piece of advice for retention marketers
37:00 - where else can you automate reordering (besides email & SMS)
38:47 - Is customer retention more difficult now than it was 10 years ago?
40:30 - final remarks
The Rainmaker's Playbook: How Mid-Day Squares Became a CPG Game Changer
Thank You Come Again
04/08/23 • 42 min
Jake Karls is the co-founder of Mid-Day Squares, a functional and better-for-you chocolate snacks CPG company.
As you’ll learn, this “Resident Rainmaker” is full of inspiring energy and wisdom for anyone in the CPG or eCommerce industry.
Blake and Jake discuss customer retention strategies, the importance of authenticity, and the challenges of shipping perishable goods.
Jake emphasizes the importance of storytelling and building emotional connections with customers to drive organic growth and word-of-mouth marketing.
He also shares his motto of "get comfortable being uncomfortable" and advises current and aspiring CPG and DTC founders to invest in innovation and be true to themselves.
The TYCA Podcast is brought to you by Wonderment — the #1 platform loved by eCommerce support, operations, and marketing teams alike to deliver the most holistic post-purchase experience imaginable.
Wonderment is the retention iOS used by over 1000 customer-first shopify brands like Jones Road Beauty, Igloo, The Ridge, Simplehuman, and more. Check out www.wonderment.com today.
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Grab some Mid-Day Squares
Watch the video format of today's episode here.
Timestamps and Summary
(0:00) - Intro
(1:20) Who is Mid-Day Squares & Jake Karls
(2:39) Blake tries Mid-Day Squares Live
(4:24) Jake's best purchase under $100, his favorite hype song, and more
(5:31) Jake’s #1 message he wants to share with the world
(7:31) Building a Personal Brand and Community - How Mid-Day Squares Approaches It
(9:49) Mid-Day Squares approach to Creating a Reality Show on Entrepreneurship
(12:06) Wonderment, the #1 CX platform for Shopify
(13:58) The Growth Impact of Building a Personal Brand and Community on a CPG or eCommerce Brand
(14:44) How Jake Has Raised Money, Gotten Media Coverage, Attracted Retailers and More Through Building a Brand Story
(16:24) Get Comfortable Being Uncomfortable And Why It’s Good For You
(19:38) Growing customer retention at Mid-Day Squares
(22:05) How Authenticity and Boldness Trump Anything Else
(24:58) How Mid-Day Squares Overcomes Shipping Challenges and Transparency with Perishable Goods
(28:11) Advice on Supply Chain and Retail... How to build relationships and save
(28:42) The Evolution of Customer Retention at Mid-Day Squares
(30:22) How to Talk to Customers to Make Business Decisions
(32:13) Jake’s Very Expensive Failures And What He Learned
(36:09) The Most Common Bad Advice Given in the CPG Space
(36:53) How Mid-Day Squares is Investing in Innovation [00:36:53]**
(38:47) Advice for Struggling Entrepreneurs - Being true to yourself
(41:12) Ending
Other TYCA Episodes You Might Like
Cracking CPG Retention — Will Nitze, Founder/CEO (IQBAR)
Shopify SMS Retention Playbook: Keeping Customers Coming Back with Postscript CEO Adam Turner
Immediately Improve Your Retention Marketing & CX / How Jones Road Beauty Creates Loyal Customers / Eli Weiss & Joanne Coffey
Cracking CPG Retention — Will Nitze, Founder/CEO (IQBAR)
Thank You Come Again
03/29/23 • 51 min
Will Nitze is the Founder/CEO of the CPG brand IQBAR.
Catch a deep dive into the secrets of customer retention in the CPG category. Will shares his insights on how to overcome the unique challenges and seize the opportunities of each channel (Shopify, brick & mortar, wholesale, etc...) to drive growth and loyalty for your brand.
Discover his innovative approach to customer retention, which involves post-purchase surveys and creating multiple touchpoints to build a loyal customer base.
And that's not all - the conversation also covers fundraising, investments, and the power of the “founder-led” brand. Get ready to be inspired and take your CPG brand to the next level!
The TYCA Podcast is brought to you by Wonderment — the #1 platform loved by eCommerce support, operations, and marketing teams alike to deliver the most holistic post-purchase experience imaginable.
Wonderment is the retention iOS used by over 1000 customer-first shopify brands like Jones Road Beauty, Igloo, The Ridge, Simplehuman, and more. Check out www.wonderment.com today.
Follow Blake
Get in touch with Will
LinkedIn
Try IQBAR
Timestamps
(0:00) Intro
(0:32) Will's journey and IQ Bar story — how he became interested in brain food, leading to the creation of IQ Bar.
(3:24) Rapid fire questions - Get to know Will better, including his favorite CPG brand and best recent purchase under $100.
(9:05) - How Will thinks about the intersection between brick and mortar retail and DTC in CPG.
(13:00) Wonderment — the CX platform that powers Shopify’s best CPG brands.
(15:00) Why DTC and brick and mortar are vastly different — and why brick & mortar is more profitable.
(16:30) Optimizing for Revenue vs. Gross Margin
The importance of optimizing for revenue in the early days of D2C and how it has shifted to optimizing for gross and net margin. The importance of considering the era and what you are optimizing for when deciding on a channel strategy.
(18:20) Customer Retention Strategies for CPG
Steps taken to grow customer retention at IQ Bar, including post-purchase surveys and focusing on creating a loyal customer base.
(24:15) Subscription offers, limited-time offers (LTOs), etc... and how that helps the DTC channel.
(26:00) Why Will is bullish on distributing to offices & other unconventional wholesale distribution outlets
(29:00) Education and Mass Marketability discussion
(32:15) Approach to DTC Retention
Importance of reducing CAC, increasing AOV, and increasing LTV, and how IQ Bar has leaned into the basics and been more scientific over time.
(35:30) What bad recommendations get made often in CPG/DTC
(37:45) Fundraising and Bootstrapping
Advice on fundraising and bootstrapping in the CPG industry, including the importance of raising money, being capital efficient, and valuing time.
(42:00) Investing in Internal Skills
The importance of investing in internal skill development and building redundancies in the team, rather than outsourcing everything too early.
(46:00)Founder-Led Brand
The impact of sharing your story and being on social media channels like LinkedIn on building a founder-led brand and creating an emotional attachment with the audience over time.
(47:00) Building Relationships and Networking
(48:00) The Ongoing Experiment of Sharing Your Story
(48:59)Where to Find IQ Bar
The SMS Conversation Everyone Needs to Hear in 2023
Thank You Come Again
04/19/23 • 52 min
Aaron Orendorff is an eCommerce content legend, previous Editor in Chief of Shopify Plus, VP of Marketing at Common Thread Collective, and current Head of Marketing at the Shopify SMS Platform, Recart.
In this episode, we discuss the intersection of content and commerce, the 3 phase approach to building an organic content flywheel for any DTC brand to build, how to think about SMS marketing in 2023, why transparent SMS pricing is key, the 5 things that make Recart so special for Shopify brands, and Blake’s favorite SMS strategy for driving tons of traffic, Transactional SMS!
Aaron also stresses why consistency in marketing matters, bringing together organic brand building and performance paid advertising, and finding one's native content language.
If you are curious about what “great” looks like in SMS marketing in 2023 this one is for you.
👉 The TYCA Podcast is brought to the DTC community cost-free. If you’d like to support the show, please consider leaving us a review and subscribing to the show! 🙏
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Follow Aaron and Recart
Check out Recart SMS at www.recart.com
Timestamps
(0:00) Blake's High-Level Intro
(2:05) - Who is Aaron Orendorff & Recart?
(6:23) The worst piece of DTC advice Aaron has heard
(7:51) Where does Aaron derive his inspiration?
(10:38) Aaron’s #1 message to the eCommerce community if he could put it on a billboard
(11:45) The Aaron Orendorff view on the intersection of content and commerce
(13:54) The 3 principles of great content creation in any owned channel (SMS, email, social, etc...)
(24:00) 5 Ways Recart is thinking differently about SMS in 2023 plus good questions to ask your current vendor
(29:00) Reviewing campaign costs and why it can wreck your return on spend
(31:00) Why transparency in SMS pricing is key
(38:00) The power of restore links for conversions
(43:00)Transactional SMS and why it’s the #1 best-kept secret in SMS marketing
(50:00) Closing thoughts
Eric Bandholz is the founder of Beardbrand, a bootstrapped men's grooming company that has leveraged YouTube and community to grow into a thriving business.
In this episode, Eric shares his inspiring journey from corporate America to entrepreneurship, why the core values drive everything they do, how Beardbrand creates loyal beardsmen, what it’s taken to create a loyal YouTube following, advice for creating authentic content, a 2022 recap and 2023 outlook, why he’s investing back in Amazon, and of course a ton of advice to any current or aspiring DTC founders.
Eric is a masterful storyteller and educator and I guarantee you will walk away with at least a few nuggets of wisdom.
The TYCA Podcast is made possible by Wonderment, the retention Swiss army knife trusted by over 1,000 leading Shopify merchants, including The Ridge, Bokksu, Igloo, and Jones Road Beauty.
Wonderment is the easiest way to de-stress your support team, delight your customers, and drive more revenue. Don't miss this opportunity to see why outstanding Shopify brands are using Wonderment to maximize their earnings from existing customers. Head over to www.wonderment.com now to learn more.
Watch the video format of today's episode here.
Follow Blake
Get in touch with Eric
Listen to Eric’s Podcast eCommerce Conversations
Grab Eric’s Foundr Masterclass on Content Marketing
Timestamps
(0:52) - intro
(1:52) - Who is Eric Bandholz? What is Beardbrand?
(3:30) - Eric’s journey from the corporate world to becoming an entrepreneur
(6:55) - What parts of the eCommerce business does Eric enjoy the most?
(7:55) - What parts of the eCommerce business does Eric not enjoy?
(8:45) - The power of setting core values when building a business
(13:58) - How does Beardbrand keep customers coming back to buy again and again?
(17:48) - The origins of building the Beardbrand community and content strategy
(19:30) - What’s the process like for creating Beardbrand YouTube content?
(23:20) - Do you need to go all-in on YouTube content to be successful?
(28:25) - Why chasing YouTube views is a vanity metric in eCommerce + lessons from Mr. Beast
(31:00) - What touch points go into turning a 1-time Beardbrand customer into a loyal customer?
(35:50) - Is the customer always right? Advice on getting feedback and taking action
(42:00) - What was 2022 like for Beardbrand? What’s coming in 2023?
(45:00) - Eric’s Amazon Strategy in 2023
(47:00) - Fear of Amazon cannibalizing the DTC channel?
(52:10) - What’s the thing that Eric is most proud of over the last 10 years of Beardbrand?
(55:30) - Where to buy Beardbrand products and get in touch with Eric
Unleash Your Ecommerce Sales with the Power of Performance PR: The Ultimate Solution to iOS 14 Ad Decline
Thank You Come Again
01/29/23 • 41 min
Struggling to improve your paid acquisition performance? Then you NEED to listen to this. Jonathan Snow, COO at the Snow Agency, gives a masterclass on performance PR funnels and why they’re the secret to unlocking stronger ad performance. We cover how to set up the funnels, 8 different angles you can take, how to lower CPMs and increase CTRs across your ads, the impact these funnels have on customer acquisition and so much more.
I can’t believe Jon gave away these insights for free! If you are seeking a new way to think about customer acquisition and retention, this episode is for you!
The TYCA Podcast is brought to you by Wonderment - the retention Swiss army knife used by hundreds of leading Shopify merchants including The Ridge, Bokksu, Chomps, and Jones Road Beauty.
Wonderment is the easiest way to proactively set expectations on shipping timeframes, automatically update customers with delays, and measure shipping expectation vs reality across the business. Check out www.wonderment.com today.
Watch the video format of today's episode here
Follow Blake
Want to get in touch with Jon and the Snow Agency? Click here
Connect with Jon on social
Reach out directly: [email protected]
Timestamps ⏰
(0:00) - intro
(0:58) - The Start of the conversation
(1:32) - Who is Jonathan Snow and The Snow Agency?
(3:32) - Why is ad performance declining?
(7:40) - What is performance PR? Unpack it
(11:15) - Wonderment the #1 customer experience and retention app for leading Shopify brands
(12:44) - Live demo/walkthrough of a performance PR funnel (the video is available on YouTube :)
(16:06) - What other ad angles work well with performance PR?
(17:55) - How do you determine the best angle for your brand?
(19:45) - Is creative or copy more important in Performance PR?
(21:22) - The Influencer angle deep dive
(23:30) - Retargeting strategies for Performance PR funnels
(25:28) - If performance PR works so well... why isn’t everyone doing this yet?
(26:25) - Why should you work with the Snow Agency for performance PR instead of doing this yourself?
(28:20) - What other benefits does performance PR offer?
(30:30) - Can performance PR work for every vertical in DTC?
(31:00) - The correlation between Performance PR and Retention
(32:52) - Does paid media’s job stop after you acquire the customer?
(35:40) - Jon’s bold predictions for 2023
(40:15) - Get in touch with Jon and The Snow Agency
Turning eCommerce Returns into Returning Customers
Thank You Come Again
01/09/23 • 49 min
Customer returns CAN turn into returning customers. If you want to minimize the impact returns have on your Shopify store, this one is for you. Zoe Kahn, Sr. Associate of Customer Experience over at Chomps lays her comprehensive framework for doing just this.
We discuss what steps your CX team should take, how to collect/take action on returns feedback, why returns software solutions aren’t always necessary (hot take!), how to measure LTV of customers who return, what the future of returns looks like, and plenty of CX best practices along the way.
The TYCA Podcast is brought to you by Wonderment - the retention Swiss army knife used by hundreds of leading Shopify merchants including The Ridge, Bokksu, Chomps, and Jones Road Beauty.
Wonderment is the easiest way to proactively set expectations on shipping timeframes, automatically update customers with delays, and measure shipping expectation vs reality across the business. Check out www.wonderment.com today.
Watch the video format of today's episode here.
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Follow Zoe on Twitter
Check out Chomps
Get more info on the Oopsie Podcast by Zoe & Jess Cervellon (Feastables)
Timestamps
0:00 - intro
2:10 - Who is Zoe Kahn & Chomps?
5:00 - What is the return policy like at Chomps?
6:10 - Why did Chomps switch from 30 to 45 days with their returns policy?
7:50 - How does Chomps turn customer returns into returning customers?
9:40 - Wonderment - the retention swiss army knife you NEED in your eComm tech stack
10:40 - The returns decision tree - how to get a favorable outcome for both the brand and customer
12:40 - A customer gives negative feedback.... Now what? How do you actually do something about it?
17:00- Keeping feedback loops between CX and product/leadership consistent over time
19:40 - Why should brands even offer a generous return policy - especially with consumables where the product is useless after opening?
22:05 - The paradigm shift of seeing returned items as “samples” to retain customers
23:30- Why Chomps hasn’t chosen to use a returns solution... and your brand might also not need one.
29:00 - The KPIs for CX are broken... why lowering resolutions times is the wrong approach
32:00 - Why chomps doesn’t try to deflect tickets and conversations at all cost
34:00 - What other steps can we take to minimize customer returns?
36:45 - Should you bend returns policies for customers? - Eli Weiss question.
40:45 - What's one bold prediction for CX in 2023?
43:45 How Chomps is measuring the LTV of customers who return
45:30 - The Oopsie Podcast preview & final thoughts
Shopify SMS Retention Playbook: Keeping Customers Coming Back with Postscript CEO Adam Turner
Thank You Come Again
03/18/23 • 46 min
What’s the right way to think about customer retention on SMS? Adam Turner, CEO of the leading Shopify SMS platform, Postscript, shares the playbook that 1000s of Shopify merchants are using to keep their customers coming back to buy again and again.
SMS is a heck of a lot more than a one and done sales channel and in this episode Adam offers a tactical approach to keeping customers engaged for the long haul with real examples. We also discuss other topics like why Transactional SMS with Wonderment is a must-have, the role of conversational SMS, how to prepare for the upcoming iOS inbox changes, and much more. If you are doing any sort of SMS marketing, you NEED to listen to this conversation with Adam.
The TYCA Podcast is brought to you by Wonderment — the #1 platform loved by eCommerce support, operations, and marketing teams alike to deliver the most holistic post-purchase experience imaginable.
Wonderment is the retention iOS used by over 1000 customer-first shopify brands like Jones Road Beauty, Igloo, The Ridge, Simplehuman, and more. Check out www.wonderment.com today.
Watch the video format of today's episode here.
Follow Blake
Get in touch with Adam and Postscript
Timestamps ⏰
(0:00) - intro
(2:00) - Who is Adam Turner and Postscript?
(5:40) - What’s the Postscript way of SMS what is Subscriber Lifetime Value (SLTV)?
(10:18) - What was the evolution of implementing subscriber LTV and ARMR metrics to measure SMS program health?
(12:45) Wonderment + Postscript is a winning combination for your SMS program
(14:50) What are the common retention mistakes brands make with SMS?
(20:00) What are some of Adam’s favorite SMS examples right now? Gunner Kennels, Mr. Beast's Feastables, & more
(24:23) - Is SMS more than a revenue channel? What does it mean to do great CX over SMS?
(27:57) - What is the true value of transactional SMS given that it’s one of the most engaged texts a brand will ever send?
(31:47) - What are the lowest-hanging fruits to improve customer retention and experience on SMS?
(33:10) - Impending iOS SMS inbox changes... should we be worried and what can we do now?
(36:55) - where is the future of SMS headed?
Rapid fire round get to know Adam better!
(40:18) - what’s the best text that Adam has received from a brand?
(41:27) - Adam’s top 3 albums of all time
(42:00) - If Adam could get a message out to everyone about SMS, what would it be?
(43:00) - What’s the best purchase Adam has made of something under $100?
(43:55) - What is the #1 thing Adam is most proud of during his time at Postscript?
How Pura Vida Built & Maintains a High Performing CX Team | DTC eCommerce CX Best Practices with Dan Brady
Thank You Come Again
01/16/23 • 60 min
I can’t believe Dan gave these CX insights for free! Learn how Dan Brady a CX Leader at Pura Vida has created and maintained an exceptionally motivated/ high-performing CX team.
His approach: focus on the employee experience! If you want to improve your CX team's performance, boost morale, reduce turnover, AND make happier customers... this episode is for you. After hearing Dan’s approach to CX it’ll be no surprise why this leading Shopify brand has absolutely crushed the customer experience!
The TYCA Podcast is brought to you by Wonderment - the retention Swiss army knife used by hundreds of leading Shopify merchants including The Ridge, Bokksu, Chomps, and Jones Road Beauty.
Wonderment is the easiest way to proactively set expectations on shipping timeframes, automatically update customers with delays, and measure shipping expectation vs reality across the business. Check out www.wonderment.com today.
Watch the video format of today's episode here.
Follow Blake
Timestamps ⏰
(0:00) - intro
(1:50) - Who is Dan Brady and Pura Vida?
(4:23) - How did you get into CX as a profession?
(7:50) - The “5 Pillars” of a Great CX Leader
(10:15) - Wonderment - the #1 CX Swiss Army Knife for Leading Shopify Brands
(11:28) - How do you structure and build a high-performing CX team
(15:28) - Is it taboo to outsource a CX team? Why has Pura Vida chosen to outsource?
(19:00) - Keeping the average time to first response as low as possible
(20:48) - Advice for hiring great CX team members (Advocate)
(23:45) - The core tenants to fostering a high-performing CX environment
(28:54) - what tools are necessary to enable a CX team to be high-performing?
(33:20) - Advice for merchants who may not have a highly motivated CX team or need to change the course
(37:50) - Pulling it together... What is Pura Vida’s overall approach then to CX?
(41:50) - Dan’s #1 takeaway for a CX leader listening who wants to improve their team performance
(43:30) - What was the state of the CX team at Pura Vida like when Dan started 2 years ago and how did he approach keeping team morale high while transitioning from the previous leader
(47:40) - How Pura Vida is Collecting feedback from customers and then taking action on it
(53:00) - What has been the biggest lesson learned in serving the CX team at Pura Vida?
(55:45) - What is Dan most excited about in 2023 for Pura Vida?
(57:00) - Coming soon: Pura Vida’s SMS Support Channel
(59:00) - Closing thoughts
Immediately Improve Your Retention Marketing & CX / How Jones Road Beauty Creates Loyal Customers / Eli Weiss & Joanne Coffey
Thank You Come Again
12/12/22 • 52 min
If you work for or own a DTC brand - you NEED to listen to this. Eli Weiss and Joanne Coffey (Jones Road Beauty) give a masterclass on what the convergence of CX and Retention marketing looks like in modern DTC eCommerce. This episode will immediately change how you think about retention marketing and customer experience (for the good).
Learn how to optimize your entire customer journey, use customer feedback to improve the pre and post-purchase experience, and ultimately increase LTV. This episode is loaded with strategy & spicy takes.
The TYCA Podcast is brought to you by Wonderment - the retention Swiss army knife used by hundreds of leading Shopify merchants including The Ridge, Bokksu, and Jones Road Beauty.
Wonderment is the easiest way to proactively set expectations on shipping timeframes, automatically update customers with delays, and measure shipping expectation vs reality across the business. Check out www.wonderment.com today.
Watch the video format of today's episode here
Follow Blake
Learn more about Jones Road Beauty
Do yourself a favor and subscribe to Eli’s newsletter “All Things CX & Retention”
Time Stamps ⏰
0:00 - Intro
1:58 - Joanne and Eli introduce themselves
3:42 - The story of how Joanne and Eli met and eventually found their way working together at JRB (a true DTC Twitter success story)
7:00 - Who is Joanes Road Beauty
12:00 - What is the intersection between CX and retention marketing?
12:57 - How do they implement feedback loops to improve messaging across the business?
18:00 - what metrics do Eli and Joanne look at to tell the larger story of customer retention? Then how do they take action on it?
20:00 - Hot take: Immediate upsells vs education and being patient
24:30 - How do you actually plan a post-purchase journey that maximizes CX and ultimately LTV
27:15 - What should CX bring to the table when collaborating with marketing on post-purchase flows?
32:45 - Optimizing the time between the first purchase and arrival. What needs to happen to make sure the customer has a great experience?
34:35 - how JRB is using pre-purchase quizzes and 1:1 CS conversations to match customers to products & keep them sticky
37:10 - How JRB thinks about personalization, mastering hide/show blocks in Klaviyo, and its impact on email/SMS revenue.
40:45 - The addiction to revenue at all costs. Should email & SMS really be goaled on the percentage of revenue?
42:40 - When is retention marketing not going to be “channel-based”? What would you do if you lost access to your retention tools tomorrow?
44:10 - What does the future of CX and Retention look like?
48:10 - what’s the #1 bet you’re making at JRB?
50:14 - Final remarks + where to go to get in touch w/ Joanne and Eli
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FAQ
How many episodes does Thank You Come Again have?
Thank You Come Again currently has 21 episodes available.
What topics does Thank You Come Again cover?
The podcast is about Dtc, Marketing, Ecommerce, Podcasts, Shopify, Business, Customer Experience and Email Marketing.
What is the most popular episode on Thank You Come Again?
The episode title 'The Rainmaker's Playbook: How Mid-Day Squares Became a CPG Game Changer' is the most popular.
What is the average episode length on Thank You Come Again?
The average episode length on Thank You Come Again is 44 minutes.
How often are episodes of Thank You Come Again released?
Episodes of Thank You Come Again are typically released every 10 days, 7 hours.
When was the first episode of Thank You Come Again?
The first episode of Thank You Come Again was released on Oct 17, 2022.
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