Improving Customer Experience with Shipping Protection
10/25/22 • 29 min
"It’s no secret that the pandemic brought with it a boom in e-commerce. Data is beginning to indicate that this trend is here to stay. Unfortunately, in the logistics industry, it's a reality that some packages will not reach customers issue-free.
In this episode, Glen Gooding, President of iDrive Logistics, sits down with Eduardo Lopez-Soriano, Vice President of Marketing at UPS Capital. The two discuss the role shipping protection plays into creating strong, long-term relationships with customers.
Key Points:
- 86% SMBs are using drop shipping. Businesses utilizing drop shipping strategies see more shipping issues when compared to SMBs doing their own fulfillment.
- 210 million packages were stolen off porches in 2021, equal to almost 1 package per household in the US.
- More than half of SMBs are using same-day carriers and are in-turn seeing higher incidences of damaged parcels.
Follow iDrive Logistics and ShipCaddie on Social Media!
"It’s no secret that the pandemic brought with it a boom in e-commerce. Data is beginning to indicate that this trend is here to stay. Unfortunately, in the logistics industry, it's a reality that some packages will not reach customers issue-free.
In this episode, Glen Gooding, President of iDrive Logistics, sits down with Eduardo Lopez-Soriano, Vice President of Marketing at UPS Capital. The two discuss the role shipping protection plays into creating strong, long-term relationships with customers.
Key Points:
- 86% SMBs are using drop shipping. Businesses utilizing drop shipping strategies see more shipping issues when compared to SMBs doing their own fulfillment.
- 210 million packages were stolen off porches in 2021, equal to almost 1 package per household in the US.
- More than half of SMBs are using same-day carriers and are in-turn seeing higher incidences of damaged parcels.
Follow iDrive Logistics and ShipCaddie on Social Media!
Previous Episode
Saving Money In Q4: Postal Induction
In this episode of the Tee Up: Logistics Insights podcast, Skyler Norton, member of the iDrive Logistics marketing team, sits down with Grant Crossley, Director of Sales, and Colt Mclean, Director of Operations. Grant and Colt draw on their experience learning from industry leaders at iDrive to lend a unique, fresh perspective on how small businesses can run their logistics, particularly in regard to using postal consolidators, like DHL eCommerce. DHL has pumped hundreds of millions of dollars into the infrastructure supporting their eCommerce network, making it a much more enticing option for shippers. Other topics discussed include Amazon Prime and how young businesses can learn about shipping.
Key Topics:
- Postal Consolidators
- Amazon
- Logistics
Follow iDrive Logistics and ShipCaddie TWMS on social media!
Next Episode
Tee Up: Logistics Insights Season 2, Coming Soon
In this teaser of the second season of the Tee Up: Logistics Insights podcast, TJ Roberts, our new Chief Revenue Officer, introduces himself and lets you know what we have coming next year! Stay tuned for exciting guests, giveaways, and great tips and stories from the world of logistics.
Follow TJ on LinkedIn:
https://www.linkedin.com/in/t-j-roberts-35188241/
Follow iDrive Logistics and ShipCaddie:
iDrive: https://www.linkedin.com/company/i-drive-logistics
ShipCaddie: https://www.linkedin.com/company/shipcaddie
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