Empathic Management in the Nonprofit Sector with Carrie Ricex
12/19/17 • 31 min
Sometimes, we are so focused on the mission that we forget to build our organization’s sense of team, communication, and empathy. Consequently, it’s not surprising that so many of us burn out multiple times in a nonprofit career.
To help us focus on empathetic leadership, we invite Carrie Rice, a nonprofit consultant based in San Francisco. Carrie specializes in using empathic techniques to build individual donor programs, board effectiveness and staff leadership training.
We explore empathic practices to improve relationships among staff, stakeholders, and the community you serve.
Links:
Bryan Sabers’ Asking Matters Personality Assessment: www.askingmatters.com
Carrie’s Site (social media and contact here): www.carriericesf.com
*****Time Stamped Highlights*****
(2:30) The importance of empathy
(6:18) How your board members can assess their “asking styles”
(7:41) Carrie explains her experience with and the benefits from using a “mission controller”
(9:41) Easy steps to successful empathic practices for staff and board leaders
(11:53) Using empathy when designing websites and donor pages
(13:12) Pro or Con: Logins for donation pages and special event ticket sales
(13:51) Monthly Retention Program: an empathic solution to keeping donors
(15:27) Making your donors feel as important as your mission
(17:50) Weekly staff meeting: The most familiar way to build empathy internally
(19:30) The easiest way to use empathic practices for staff teams and structures
(20:00) Building empathy between supervisors and employees
(22:16) Increasing empathy be creating “technological wellness”
(25:01) Trickle-down Effect: Creating transparency between the executive director and development director that will spread empathy throughout
(27:00) Carrie shares her “Campsite Rule”
Sometimes, we are so focused on the mission that we forget to build our organization’s sense of team, communication, and empathy. Consequently, it’s not surprising that so many of us burn out multiple times in a nonprofit career.
To help us focus on empathetic leadership, we invite Carrie Rice, a nonprofit consultant based in San Francisco. Carrie specializes in using empathic techniques to build individual donor programs, board effectiveness and staff leadership training.
We explore empathic practices to improve relationships among staff, stakeholders, and the community you serve.
Links:
Bryan Sabers’ Asking Matters Personality Assessment: www.askingmatters.com
Carrie’s Site (social media and contact here): www.carriericesf.com
*****Time Stamped Highlights*****
(2:30) The importance of empathy
(6:18) How your board members can assess their “asking styles”
(7:41) Carrie explains her experience with and the benefits from using a “mission controller”
(9:41) Easy steps to successful empathic practices for staff and board leaders
(11:53) Using empathy when designing websites and donor pages
(13:12) Pro or Con: Logins for donation pages and special event ticket sales
(13:51) Monthly Retention Program: an empathic solution to keeping donors
(15:27) Making your donors feel as important as your mission
(17:50) Weekly staff meeting: The most familiar way to build empathy internally
(19:30) The easiest way to use empathic practices for staff teams and structures
(20:00) Building empathy between supervisors and employees
(22:16) Increasing empathy be creating “technological wellness”
(25:01) Trickle-down Effect: Creating transparency between the executive director and development director that will spread empathy throughout
(27:00) Carrie shares her “Campsite Rule”
Previous Episode
Sabbaticals for Everyone in Your Organization with Marvin Webb
Most of us dream of taking extended breaks or sabbaticals to balance work and personal life. While charities rarely offer sabbaticals to every staff member, sabbaticals for all might build the vim and vigor your staff and organization need.
We talk to Marvin Webb, Director of Finance and Administration at Funders for LGBTQ Issues in New York City. Marvin shares:
- How his organization came to offer sabbaticals for all staff
- How Funders for LGBTQ Issues structures sabbaticals
- How he used his sabbatical
As a bonus, Marvin also shares with us how to optimize strategic planning.
Links:
Marvin’s Side gig: www.linkedin.com/in/marvinlwebb/
Funders for LGBTQ Issues: https://www.lgbtfunders.org/
Photos from Remodeling
*****Time Stamped Highlights*****
(1:45) How Funders for LGBTQ came to offer sabbaticals for all staff members
(5:30) The frequency and conditions of using sabbaticals
(9:55) Why you must “champion” a good idea to get it approved
(11:20) How staff inclusion in sabbaticals and strategic planning improves your team’s ethic
(13:45) Remodeling: Marvin shares what he did on his sabbatical
(15:45) The Jersey Shore: Marvin shares where he went on his sabbatical
(17:00) Going with the Flow: the attitude you should embrace on your sabbatical
(20:15) Returning to work when the sabbatical ends
(22:15) How to keep in contact with your job while on sabbatical
(23:45) How sabbaticals enhance and support succession planning
(25:00) Marvin’s side gig: consulting nonprofits and startups on how to organize their offices
(28:15) How Marvin compartmentalizes his side gigs and jobs.
(30:15) Complications your nonprofit may have with executing verbal commitments and strategic planning
(32:15) Long-term goal and budget: determinants you should consider for your strategic plan
(34:45) Marvin shares his life as a “power commuter”
Photos of Marvin's Remodeled Kitchen:
Next Episode
5 Things Every Fundrasier Should Do Before December 31
We offered tips on how to raise more money at the end of the year (and next year) by:
#1: Reminding board members of their annual financial commitments
#2: Calling board members who met their annual financial commitments to say “thank you”
#3: Calling your largest 10 donors and thanking them for supporting your organization
#4: Sending thank you letters for all gifts received in the past few weeks
#5: Soliciting 2016 donors who haven’t given yet this year
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