The Brief with Fiona Hamilton

05/20/22 • 11 min

We are rolling out a new series within our Shaped for Law podcast called The Brief, where we focus on the people within a legal tech service provider. Short, sweet and loaded with insights. The first episode of this series features CTS’ Head of Client Success, Fiona Hamilton. Fiona explores her role at CTS, including the importance of helping client reach their goals and the challenges that arose as a result of merging three businesses – CTS, CBS, and Sprout IT - during the pandemic.
"We are doing a lot of end-user support for our clients. We are working, on occasion, with IT teams. So, ultimately, the goal there is to drive that excellence, to make sure that the user experience with us, the end-user or our users of clients' clients are seeing and experiencing IT as a facility or for their business."

Previous Episode

An Audience with Patrick Hurley, Global Specialty Support VP at Thomson Reuters

Patrick Hurley is the Vice President of Global Speciality Support at Thomson Reuters and joins us to discuss a range of topics including digitisation within the legal industry, future strategy, what it is that lawyers want and cloud technology.
View the show notes: https://hubs.ly/Q01b5Jft0
“The other is the concept of open platforms and the ability to connect with a partner ecosystem, with your clients’ clients. [...] Just the systems talking to each other in an open and easy to configure manner, I think that’s the way of the future.”

Next Episode

An Audience with Christian Toon, Chief Information Security Officer at Pinsent Masons

Christian Toon, Chief Information Security Officer at Pinsent Masons joins the show to discusses security in the legal sector from the perspective of a CISO, including firms’ response time to cyber-attacks, availability of funds, and the need for cyber leadership for the continued protection and survival of the firm.
View the show notes: https://hubs.ly/Q01cj6vJ0
"Security, as we are seeing now more than ever, especially from our clients, is becoming one of the single biggest things they want to talk to us about. So, why would you not have that elevated to the right level within your organisation?"