An Audience with Patrick Hurley, Global Specialty Support VP at Thomson Reuters

05/12/22 • 22 min

Patrick Hurley is the Vice President of Global Speciality Support at Thomson Reuters and joins us to discuss a range of topics including digitisation within the legal industry, future strategy, what it is that lawyers want and cloud technology.
View the show notes: https://hubs.ly/Q01b5Jft0
“The other is the concept of open platforms and the ability to connect with a partner ecosystem, with your clients’ clients. [...] Just the systems talking to each other in an open and easy to configure manner, I think that’s the way of the future.”

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An Audience with Scott Bozinis, CEO of InfoTrack UK

Scott Bozinis is the CEO of InfoTrack UK and joins us to chat about a range of topics including COVID-19 and its effects on the legal industry, the importance of IT vendors in the legal space and client expectations of law firms in this digital era.
“Where we stand today, if you are a firm and you are not able to fully transact with your clients virtually, you are probably not going to get the referral business and you are probably not going to give your clients the experience that they are getting in every other industry. And we know what happens to the industries that don’t sort of, you know, move on and digitise.”
https://cts.co.uk/hub/blog/shaped-for-law-scott-bozinis

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The Brief with Fiona Hamilton

We are rolling out a new series within our Shaped for Law podcast called The Brief, where we focus on the people within a legal tech service provider. Short, sweet and loaded with insights. The first episode of this series features CTS’ Head of Client Success, Fiona Hamilton. Fiona explores her role at CTS, including the importance of helping client reach their goals and the challenges that arose as a result of merging three businesses – CTS, CBS, and Sprout IT - during the pandemic.
"We are doing a lot of end-user support for our clients. We are working, on occasion, with IT teams. So, ultimately, the goal there is to drive that excellence, to make sure that the user experience with us, the end-user or our users of clients' clients are seeing and experiencing IT as a facility or for their business."