Tracy Tomson Interview | RFMA 2020

Shownotes
(0:32) Intro
(2:25) Guest introduction
(4:45) What are you reading?
(5:35) Top five ways to make your team feel valued or appreciated
(6:05) Why figuring people out matters
(7:36) Identify the learning style of your audience
(9:00) Be a storyteller
(11:39) Avoid surface-level relationships by encouraging your employee’s gifts and strengths
(13:59) Change the story, and give freely to build trust
(20:33) How to appreciate your employee’s beyond the paycheck
(23:16) True leaders help their team set and execute goals
(25:51) Re-think success
(27:53) Final thoughts and advice for leaders
Links
Shawn Black
Jim Robinson
CGP Maintenance & Construction
Dave Ramsey Leadership Summit
Book Recommendations
The Richest Man in Babylon

Quotes
“If you’re not in rapport, you’re not going to have a connection... Maybe it’s to be uncomfortable for change or
growth, otherwise it’s strictly feeling warm and family-oriented. ” (6:24)

“Emotionally, you have to capture people with a good story. Has to be 100% real, has to be 100% authentic.” (9:00)

“If you've ever heard me talk of other people after I meet somebody, if I get a “wow” factor, the very first thing I say
is, wow, that person's intelligent or that person brilliant!” (12:05)

“I learned that everybody is really kind of born feeling inadequate and really feeling not worthy... shouldn’t get,
shouldn’t have, and that's the way people go through life.” (14:29)

“We give them the empowerment to make decisions. We tell them how to make those decisions. [You tell them] I
trust you one hundred percent. You're going to make mistakes and ownership is the magic to building that trust.”
(15:29)

“If you look at the federal studies on where money falls in a business, it's number 10 and there's no real secret to
that. It's because it's understood. Money is a bribe and that's how I see it.” (21:09)

“If the word, goal, is a threat, call it a result. What do you want for the week? What do you want? What's the
outcome? Call it something.” (25:08)