Cultivating Success: Insights on Impactful Habits in the Service Industry
05/19/23 • 34 min
Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Jim discusses how he has identified, implemented, and maintained the essential habits that have contributed to his thriving business. He dives deep into how he’s used these impactful habits to create exceptional customer experiences, enhance employee engagement, and promote business success. He provides valuable insights on habit transformation, identity-driven habits, and purposeful environment adjustment. Finally, he considers how focusing on impactful habits can revolutionize your service offerings and elevate your business.
Show Notes
(1:01) Introduction
(2:01) How Repetition Creates Impactful Habits
(7:20) Rewarding Employees for Their Habits
(9:28) Identity-Driven Habits
(11:28) Establishing a Culture that Cultivates Effective Habits
(14:47) Are Habits Tied to Purpose?
(19:16) Facing Challenges in Habit Transformation
(22:17) Technology’s Impact on Habits
(31:01) The Cheat Code to Cultivating and Sustaining Impactful Habits
Links
CGP Maintenance and Construction
Quotes
“Repetition is the creator of a skill. And so if you keep saying things and doing things long enough repetitively, they start to get traction.” - Jim Robinson, (4:10)
“The things that you want to continually grow are the things you have to repeat, repeat, repeat.” - Jim Robinson, (5:25)
“We don’t say, ‘Hey, we’re going to create a new habit for you.’ We just say that we’re going to be very, very consistent with intentionality—Here’s what we do, and here’s why we do it.” - Jim Robinson, (6:48)
“In the business side of things, there needs to be an emotional attachment to what’s being presented. I deliver content with a lot of passion. And when I start speaking in front of a group, I just get fired up, and I want to deliver. And I don’t want to stop until I see shiny eyes in the crowd. I want to make sure that people are super attentive.” - Jim Robinson, (21:02)
Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Jim discusses how he has identified, implemented, and maintained the essential habits that have contributed to his thriving business. He dives deep into how he’s used these impactful habits to create exceptional customer experiences, enhance employee engagement, and promote business success. He provides valuable insights on habit transformation, identity-driven habits, and purposeful environment adjustment. Finally, he considers how focusing on impactful habits can revolutionize your service offerings and elevate your business.
Show Notes
(1:01) Introduction
(2:01) How Repetition Creates Impactful Habits
(7:20) Rewarding Employees for Their Habits
(9:28) Identity-Driven Habits
(11:28) Establishing a Culture that Cultivates Effective Habits
(14:47) Are Habits Tied to Purpose?
(19:16) Facing Challenges in Habit Transformation
(22:17) Technology’s Impact on Habits
(31:01) The Cheat Code to Cultivating and Sustaining Impactful Habits
Links
CGP Maintenance and Construction
Quotes
“Repetition is the creator of a skill. And so if you keep saying things and doing things long enough repetitively, they start to get traction.” - Jim Robinson, (4:10)
“The things that you want to continually grow are the things you have to repeat, repeat, repeat.” - Jim Robinson, (5:25)
“We don’t say, ‘Hey, we’re going to create a new habit for you.’ We just say that we’re going to be very, very consistent with intentionality—Here’s what we do, and here’s why we do it.” - Jim Robinson, (6:48)
“In the business side of things, there needs to be an emotional attachment to what’s being presented. I deliver content with a lot of passion. And when I start speaking in front of a group, I just get fired up, and I want to deliver. And I don’t want to stop until I see shiny eyes in the crowd. I want to make sure that people are super attentive.” - Jim Robinson, (21:02)
Previous Episode
Crafting Your Service Brand: Creating a Lasting Impression on Customers
Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim discuss the importance of how service businesses brand themselves. The pair covers branding success stories, challenges, and advice that every business can learn from, whether it’s part of the service industry or not.
Show Notes
(1:10) Introduction
(2:59) What Inspired Jim to Start a Service Business
(5:11) The Importance of Brand Image
(12:07) Using Core Values to Keep Your Brand Consistent
(14:10) Challenges with Branding a Service Business
(19:46) Measuring Success with Your Brand
(23:36) Common Mistakes When Branding a Service Business
(26:21) Advice for Standing Out from the Crowd
(28:32) Incorporating Customer Feedback
(31:38) How to Stay Current with Marketing Trends
(35:53) Keeping Your Service Brand Relevant
Links
CGP Maintenance and Construction
Quotes
“So we got a lot of traction just based on that because it was truly aligned at my core with what I wanted to do with the rest of my life—be the CEO of a lot of fixers. And that’s really how we started.” - Jim Robinson, (4:16)
“You really have to come up with whatever that brand is as an identity piece. That’s really important because that represents [you] when you can’t talk to somebody.” - Jim Robinson, (8:02)
“We meet needs and wants. And if you deliver on those consistently, that becomes your brand.” - Jim Robinson, (10:41)
“I was able to build a business very quickly, but it’s not sustainable until the team is there. And you’ve got to be able to trust your team. You’ve got to be able to grow the team. And that became my number one priority in a very short order.” - Jim Robinson, (24:56)
“Being in business isn’t about being in business. Being in business is about impacting. And Impacting lives is very intentional for us...And it’s recognized by our clients. And we’re well known, certainly in our space of service in the facility side. We’re known across all verticals in that space. They just know who CGP is. We’ve been around a really long time, and they know we care for our people.” - Jim Robinson, (29:07)
Next Episode
Rise Above: The Power of Persistence and Resilience in the Service Industry
Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim delve into the transformative power of persistence and resilience in the dynamic world of the service industry. From demanding customers to unforeseen challenges, they explore how these essential traits can elevate businesses and drive consistently great performance. Discover the mindset shifts, strategies, and support systems that empower service industry professionals to overcome setbacks, adapt and thrive. With captivating insights and real-world examples, Jim shares invaluable advice on cultivating a growth mindset, maintaining a positive attitude, and bouncing back stronger than ever. Join them as they celebrate triumphs, unveil secrets, and ignite the motivation necessary to embrace challenges head-on and unlock the full potential of persistence and resilience. Get ready to rise above and witness your service evolve into something truly exceptional.
Show Notes
(1:01) Introduction
(3:58) The Importance of Persistence and Resilience
(8:37) Strategies for Implementing Persistence and Resilience
(11:41) Stories of Persistence and Resilience
(18:29) How Reframing Setbacks Contributes to Persistence and Tenacity
(28:14) The Impact of a Circle of Influence
(38:13) How Self-Care Helps Your Recharge
(42:02) Celebrating Success Along the Way
(46:01) Closing Thoughts
Links
CGP Maintenance and Construction
Quotes
“It’s perception. What you project out is what you’re going to get back. And if you [have consistently great performance] and you are going for all top-tier clients, they’re really going to become top-tier clients because of your perception and how you’re going to serve them at that level.” - Jim Robinson, (8:13)
“Strategy is really coming up with action items to accomplish [a] goal or whatever that achievement needs to be...If you want to change people to raise their grit, you have to have positive reinforcement.” - Jim Robinson, (9:19)
“You’ve got to stay in it. You’ve got to go after it. You’ve got to be persistent. Even when it’s negative or no, you have to be able to keep going forward.” - Jim Robinson, (14:49)
“When things get negative or are perceived negative, you have to see it for what it truly is, not what you’re thinking it is in the moment. Think about what you’re going to see it as on Friday or in one year from today.” - Jim Robinson, (20:56)
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