Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige
02/12/25 • 47 min
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success.
Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment.
In this episode, here's what you can expect to learn:
- The crucial role of personalized coaching and embracing failures in leadership development.
- Strategies for integrating AI and automation to enhance customer and employee experiences
- How personal growth directly influences professional performance and service delivery.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Timestamps ⏰ 03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor. 04:29 The challenges and strategies in coaching for service business 06:04 The importance of personality types in coaching 14:55 Practical coaching strategies for service managers 17:57 How attire influences professional performance 20:06 Guest anecdotes on personal and professional growth 28:36 Importance of CSR Coach and Leadership on Service Business 35:43 The role of authenticity and vulnerability in leadership 41:24 Closing thoughts and the importance of continuous learning.
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success.
Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment.
In this episode, here's what you can expect to learn:
- The crucial role of personalized coaching and embracing failures in leadership development.
- Strategies for integrating AI and automation to enhance customer and employee experiences
- How personal growth directly influences professional performance and service delivery.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Timestamps ⏰ 03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor. 04:29 The challenges and strategies in coaching for service business 06:04 The importance of personality types in coaching 14:55 Practical coaching strategies for service managers 17:57 How attire influences professional performance 20:06 Guest anecdotes on personal and professional growth 28:36 Importance of CSR Coach and Leadership on Service Business 35:43 The role of authenticity and vulnerability in leadership 41:24 Closing thoughts and the importance of continuous learning.
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
Previous Episode
AI Tools for Service Business Owners to Maximize Profits and Efficiency with Mark Paup
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️💡
Mark dives into the cutting-edge tools his company uses to optimize dispatching, streamline business operations, and boost customer engagement. From enhancing scheduling efficiency to overcoming resistance to new technology, this conversation is packed with actionable strategies to help your business grow and stay ahead of the competition. 🚀📈
In this episode, here's what you can expect to learn:
- How AI-driven tools like Buck are making dispatching smarter and more efficient.
- Ways to automate operations without losing the human touch in customer service.
- Strategies to introduce new technology in your business without overwhelming your team.
- How combining AI with human expertise can boost productivity and customer satisfaction.
- Practical tips for scaling your service business while keeping costs under control.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
Next Episode
How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠
Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions.
Timestamps ⏰03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven. 04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation. 05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions 09:25 - Optimizing Business Processes & Time Management Before Automation 13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations. 18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies 23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events 26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education 30:53 - Closing Remarks and Appreciation for Event Participation.
In this Episode, here's what you can expect to learn:
- Exploring how tools like Avoca boost booking rates and operational efficiency.
- Automating call handling and customer interactions to save time and resources.
- Integrating new technologies while retaining a personal touch in customer service.
- Merging technology with expert knowledge for superior outcomes.
- Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/service-business-mastery-for-skilled-trades-hvac-plumbing-and-electric-293985/leadership-hacks-for-service-professionals-to-drive-growth-through-acc-84040362"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to leadership hacks for service professionals to drive growth through accountability with leah paige on goodpods" style="width: 225px" /> </a>
Copy