Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private equity to revolutionize business communication.

In this episode, here's what you can expect to learn:

• What is Avoca AI?
• How AI is going to impact the home service industry?
• What are Multi-modal generative models?
• How Entrepreneurs can use this opportunity to level up and expand their business?

Avoca AI enhances HVAC and Plumbing businesses by integrating advanced artificial intelligence. It empowers technicians, improves customer service, and boosts revenue through features like real-time advice and 24/7 availability. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Tyson Chen
• Avoca AI

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCamVisit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• Interplay Learning

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group
• Visit our website: https://www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, the hosts Tersh Blissett and Joshua Crouch are joined by Thomas Murphy from IHCS Finance, a company specializing in HVAC and home improvement financing solutions. 🏠📈

Thomas Murphy, Director of Finance for Air Around the Clock and Co-Founder of IHCS Finance, has over 35 years of experience in the credit and finance industry. He specializes in helping contractors offer financing to customers with challenging credit situations, thus enabling contractors to close more deals and boost their revenue 💡🛡️🚀

In this episode, here's what you can expect to learn:

• The role of financing in growing a small contractor's business.
• Navigating credit challenges in HVAC and home improvement financing.
• How to increase approval rates for customers with low FICO scores.
• Lease-to-own programs for financing big-ticket items like HVAC systems and water heaters.
• How IHS Finance can act as a back-office finance department for contractors.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References:

• Thomas Murphy
• IHCS Finance

This episode is kindly sponsored by:

• Sera
• UpFrog
• CallRail
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm
• Rilla
• Service World Expo

Connect with us!

• Tersh Blissett
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• IfTTT
• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼

In this episode, here's what you can expect to learn:

• How to design customer experiences that build loyalty and stand out from competitors.
• The difference between customer service and creating memorable customer experiences.
• Actionable tips from Disney’s “plus one” strategy to enhance service delivery.
• How leadership influences culture and drives team performance.
• Best practices for hiring employees who align with your company values.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn:

• John Formica

Website:

• John Formica - The Ex Disney Guy

This episode is kindly sponsored by:

• Sera
• UpFrog
• CallRail
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm
• Rilla
• Lace.ai
• Autobot.ai
• Avoca.ai

Connect with us!

• Tersh Blissett
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• IfTTT
• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host Pierce Birkhold, Founder and Head of Revenue Strategy at RealWork Labs.

Pierce Birkhold is a dynamic entrepreneur and technology innovator known for his leadership in the startup ecosystem.

In this episode, here's what you can expect to learn:

• The importance of authentic content and genuine reviews over automated processes.
• The significance of video and authentic content in the home service businesses.
• Blending AI with authentic content to maintain trust.
• Google's focus on social aspects and first-person content poses challenges and opportunities for businesses.
• The value of genuine responses to reviews

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Pierce Birkhold
• RealWork Labs

This episode is kindly sponsored by:

• Sera
• UpFrog
• CallRail
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• IfTTT- 10 Percent off!
• podchaser.com? kenLPgwvFqOXRJqusWml

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success.

Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment.

In this episode, here's what you can expect to learn:

• The crucial role of personalized coaching and embracing failures in leadership development.
• Strategies for integrating AI and automation to enhance customer and employee experiences
• How personal growth directly influences professional performance and service delivery.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Timestamps ⏰ 03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor. 04:29 The challenges and strategies in coaching for service business 06:04 The importance of personality types in coaching 14:55 Practical coaching strategies for service managers 17:57 How attire influences professional performance 20:06 Guest anecdotes on personal and professional growth 28:36 Importance of CSR Coach and Leadership on Service Business 35:43 The role of authenticity and vulnerability in leadership 41:24 Closing thoughts and the importance of continuous learning.

Links & References:

LinkedIn:

• Leah Paige
• Nexteam Talent

Website:

• Seacostrealty

This episode is kindly sponsored by:

• Sera
• UpFrog
• CallRail
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm
• Rilla
• Lace.ai
• Autobot.ai
• Avoca.ai

Connect with us!

• Tersh Blissett
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• IfTTT
• Zyra Talk