What Gives The Home Depot its Competitive Edge?

11/22/21 • 33 min

Jim Inglis has a 60+ year career in retail including a long tenure at The Home Depot. With his book Breakthrough Retailing: How a Bleeding Orange Culture Can Change Everything, he reflects on his time with the home improvement retailer and, most of all, what other brands can learn from the company’s rise, stagnation and rebirth.
During this week’s Retail Remix, Jim shares lessons from the retail trenches, including how to:

Create a differentiated brand from the ground up;
Design a culture that employees love;
Tackle logistical issues such as pricing and supply chain; and
Inspire employees to build their skill set and foster a career in retail.

RELATED LINKS

Buy a copy of Jim’s book
Learn more about Jim’s career

Create a differentiated brand from the ground up;
Design a culture that employees love;
Tackle logistical issues such as pricing and supply chain; and
Inspire employees to build their skill set and foster a career in retail.

RELATED LINKS

Buy a copy of Jim’s book
Learn more about Jim’s career

Previous Episode

How Rebag Built the Ultimate Client Loyalty Loop

Rebag sits perfectly at the intersection of sustainability and luxury. Consumers are becoming more mindful of the products they purchase and how they get to their doorsteps, but at the same time, they also have a hunger for higher quality products that last a long time.
Rebag is capitalizing on these behaviors by creating an ongoing cycle of engagement that encourages clients to purchase and resell merchandise continuously. During this week’s episode, Alicia Esposito takes a look inside Rebag’s client engagement machine with Geronimo Chala, the company’s Chief Client Officer. They discuss:

The state and future of the luxury resale market;
How Rebag invested in its digital experience to capitalize on the surge in consumer demand; and
Why Geronimo focuses on creating a client loyalty loop versus simply driving one-time conversions.

RELATED LINKS

Learn more about Rebag
Register for the Retail Innovation Conference virtual experience to hear how other brands, like e.l.f. Beauty, Petco, Parachute and Neiman Marcus are using cutting-edge tech to create new engagement opportunities.

Next Episode

Is Cyber Weekend Dead?

You may have seen headlines that ask a similar question: is Cyber Weekend dead? Taylor Schreiner, Director of Adobe Digital Insights, doesn’t think this reflects the entire story around holiday shopping trends and behaviors.
In this episode of Retail Remix, Taylor gets into the key findings from Black Friday to Cyber Monday, as well as how they were influenced by broader market trends and challenges. Listen in to hear:

How supply chain challenges impact when and how consumers shop;
New trends in device usage and product category demand; and
How hot-button trends, such as omnichannel fulfillment and BNPL, are driving consumer action.

RELATED LINKS