Bread and Biometrics

03/28/23 • 14 min

Amazon’s pay-by-palm technology is being tested in select Panera locations in the US. JP Morgan will also begin piloting biometrics-based payments with US retailers this year.

According to Google Intelligence, global biometric payments are expected to reach $5.8 trillion and three billion users by 2026.

Are shoppers ready for this next level of convenience? How will Amazon benefit? And how can linking loyalty programmes create a more personalised (perhaps too personalised) experience?

For more, visit www.nbkretail.com

Amazon’s pay-by-palm technology is being tested in select Panera locations in the US. JP Morgan will also begin piloting biometrics-based payments with US retailers this year.

According to Google Intelligence, global biometric payments are expected to reach $5.8 trillion and three billion users by 2026.

Are shoppers ready for this next level of convenience? How will Amazon benefit? And how can linking loyalty programmes create a more personalised (perhaps too personalised) experience?

For more, visit www.nbkretail.com

Previous Episode

Fast Fashion's Fast Checkout

Boris Planer, Head of Consumer and Market Insight at the trend forecasters WGSN, joins Natalie Berg to discuss the state of German retail and in particular why department store chain Galeria Karstadt Kaufhof is closing nearly half of its stores.

Natalie also breaks down Inditex’s annual results, exploring topics such as:

Self-checkouts in non-food retail. Inditex's plans to eliminate hard tags on its clothes is expected to speed up the checkout process by up to 50%. Will it work? Who else is looking to cut friction at the checkout and how? Will we see more general merchandise retailers invest in solutions like self-checkout, scan & go, and equipping staff with mobile POS devices?
The importance of human touch in digital stores.
Innovative features of the Battersea Power Station Zara store, opened late 2022, including two-hour click & collect, an automated online returns point and RFID-enabled fitting rooms.

For more:

Boris Planer on LinkedIn

WGSN

NBK Retail

Next Episode

Will AI Kill the Amazon Star? Bill Gates Thinks So.

In this week’s episode, Natalie shares the highlights from her recent interview with Simon Arora, former CEO of B&M, and delves into Bill Gates’ prediction that AI will lead to the demise of Amazon. “You will never go to a search site again, you will never go to a productivity site, you’ll never go to Amazon again,” Gates said at an event in San Francisco earlier this week. How will the development of an AI personal assistant alter our habits in the future? How might it transform the way we interact and shop online? And who else is predicting Amazon’s demise...?

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For more, visit www.nbkretail.com