Skill 8: Mapping the conflict

09/11/20 • 47 min

Conflict can be complex; all those factors can do your head in. The process of mapping organises your thoughts so you can get a grip on what’s driving everyone involved. Mapping the conflict comes from Conflict Resolution Network's 12 skill approach to handling conflict constructively. We've tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

It's based on the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James has joined the writing team for this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

09/11/20 • 47 min

Resolve conflict: Everyone can win - Skill 8: Mapping the conflict

Transcript

Skill 8: Mapping the Conflict

Have you ever been driving along, thinking you know where you going and you make a wrong turn-off? Everything starts to look very strange and confusing. I’ve been overwhelmed at such times.

Of course, the answer is to reach for a map.

Maps work for finding locations and they also work
for finding solutions to conflict.
This is skill number 8, Mapping the conflict. It’s from our book Everyone can Win

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